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May 2024 by Angela Pietrantonio
My truck was involved in an accident and was towed to this. This auto body shop and was closed for the weekend so I was unable to retrieve my vehicle and was charged $300. They were extremely rude and when I went to ask a question they hung up the phone on me. When I called back they told me that they didn't have time for my stories, not sure what that meant but people here are extremely rude. Rude unfriendly and they charged me and exuberant amount of money for a situation that was out of my control.
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March 2024 by Joseph O'Neill
Nice group of service coordinators. The results of 2 accidents in 2 months was consistent and clean.
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February 2024 by James Odriscoll
Great people.
Great service.
Speedy process. What else could you ask for.
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January 2024 by james danieli
Towed my car and now there's a scrapping noise when I drive that needs to be looked at.
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January 2024 by Jennifer Joyce Eti
Got rear-ended days before moving out of the state and Paul was absolutely helpful with our first (and hopefully last) experience with insurance and major car repairs. Highly recommended autoshop!
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November 2023 by Leslie Willis
Be very careful if you buy a car here. My mother needed to buy a used car a few years ago. They had one that we liked and was a fair price according to Kelly Blue Book, so she bought it. It had been in an accident and we were told that the insurance company didn't want to fix it so they totaled it out and Blacktone Auto Body bought it and fixed it up. I didn't find out until 2 years later, after my mom passed, that there was a salvage title on the car. That fair price now became a joke because it wasn't worth hardly anything because of the salvage title instead of a regular title. We were not told it would be a salvage title. I didn't even know there was such a thing. Plus, my mom paid the full amount in cash so there wasn't a finance company holding the title that would never have financed a salvage title. My mom was 85 and took care of her own finances so I'm sure so she just put away the title for safe keeping when she received it, not realizing there's a difference between a title and a salvage title. It took about 6 months for my mom to receive the title because the previous owner had never signed off on the car being sold. I would have thought that it would have to be disclosed that there was a salvage title instead of a regular title. This was a car that my mother paid $10,000 for and 2 years later, I could only sell it for $1,500 because it didn't have a regular title. Blue book value was $7,000. It left a bad taste in my mouth that a small local auto body shop would be deceptive like that. It makes me wonder if they're above board on everything else. This is my opinion after what happened to my mom, so I would be careful of what you buy from them.
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August 2023 by Krysta Maceachern
Getting into a car accident absolutely sucks, dealing with car insurance- also sucks. However my experience was amazing with black stone auto. Christie was nothing short of helpful with getting my rental and all of the insurance squared away, and when I picked up my car it was practically brand new! They shined my tires and my interior looked amazing. Hopefully I do not find myself with another car wreck, but if I do, I will be coming back here!Service: Body & Trim
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July 2023 by Devon Andrews
Biggest scam out there. Tried telling me that they couldn’t drop off my car on my own private property because it was leaking coolant. Only wanted to keep it in their lot for the weekend biggest scam out there. No one that works here is a genuine person.
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June 2023 by J M
This business is just what you hope to find when you need repairs after a auto accident. Paul and Chisty are great. They were friendly, effiecient and helpful, plus the work on my car was perfect!J. MacomberServices: Painting
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April 2023 by Ed Gil de Rubio
Great experience. Incredibly professional. Looking out to help the customer. I highly recommend them.
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January 2023 by Paulette H.
As upsetting as an accident can be, when my car was towed ,I found comfort and outstanding service at Blackstone Auto Body. From Chris at the front desk who offered support, to Paul who gave fact-based insurance advice, to Enterprise who dropped off a great rental vehicle, the potential for a very unpleasant time turned into a seamless and very pleasant experience. Highly recommended! Professional and experienced - my car looks like new. Could not be more satisfiEd.
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September 2022 by Amanda Wisniewski
Due to covid parts weren't immediately available which was expected. I was kept in the loop with time frames and they were able to get me a rental while I waited. My car came back and looked brand new inside and out. I was very happy with the quality of the work and feel that they went above and beyond my expectations. I would highly recommend.
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September 2022 by Nabila Gomaa
Used body shop to fix my car after collision. Great results, great manors, and experience.
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September 2022 by Troy Thibodeau
Honest, friendly auto body shop!
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August 2022 by Amy Ignacio
I was rear ended and chose Blackstone Auto through my insurance. They made the entire process very easy and hassel free. Big Paul and Paul were amazing at estimating the damange and coordinating the insurance and rental car. When I dropped my car off, the person from the rental company told me that my rental wasn't covered and I'd have to pay, but he'd give me a discount (thanks....). I told Paul who, after a few phonecall, worked out the whole situation and the rental was free. They even washed my car! The custormer service is amazing at the garage and I'm going back!Service: Body & Trim
