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December 2023 by H Corr
Customer Service is dead- I hate that it's the holidays and I am even writing this review but after decades of working in retail and shopping in retail I will never shop at Ulta again. Last night I took my 13 yr old to Ulta to use a gift card she received. The cashier was about to scratch off the back of the code, when what perceived to be the manager ,as he stood there on his phone, leaning against the back counter, told her she was not allowed to scratch the numbers off the back of the card and had to have my daughter do it herself. She asked why , he said in case the numbers got scratched off. At this point, I interjected and said well what if the numbers get scratched off and he said then at that point you need to call customer service I asked wouldn't you call customer service as we stand here since you work here. He said no , not our job . The poor girl at the counter gave my daughter a pen to scratch the card?, as the man stood there on his cell phone , again I assisted with a coin. I could go to any retailer and they would help me with scratching off a gift card or calling to help resolve an issue. If you hate your job get a new one.
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October 2023 by Kelisa McNeal
Awesome. Everytime I go there I recieve a greeting, a smile, and help with whatever I need. I will continue to shop here at least 2x week
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October 2023 by Maryam Abd
Just applied For my credit card today! The person at the register was so helpful and friendly!!!! Always so positive and always happy to help us when we go there, I believe his name was David.
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September 2023 by Classy Conversations with Rhonda
Renee went above and beyond to help me today. The girls at the register, were also very nice.
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August 2023 by MJ Ismail
My wife loves Ulta ❤️ Beauty, and I was impressed with service and customer care.Also, they have tons of products, with affordable prices.Good job Ulta ?
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August 2023 by Bria Bisono
Brunette/Blonde worker was rushing us out before closing time and told us she “wanted to go home” while allowing other people in the store. I’m not sure if she assumed I was young and am okay with people talking to me like that but it was very unprofessional. won’t be coming back to this location also prices didn’t match what was displayed
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July 2023 by Greishmary Marin
Stylist Darlene Gomez was amazing! Explaining every single detail, she made sure it was perfect! I walked out happy with my hair, she understood exactly what I wanted and did what was needed to be done. Great job! Definitely coming back.
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June 2023 by Google user
Stylist Darlene Gomez was amazing! Explaining every single detail, she made sure it was perfect! I walked out happy with my hair, she understood exactly what I wanted and did what was needed to be done. Great job! Definitely coming back.
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June 2023 by Rob Anderson (Bobby)
This place was awesome my daughter absolutely LOVED IT! Thanks alot Ulta Beauty; now I need a new revenue stream for my daughter's future purchases.
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May 2023 by Dexter Coppins
Today I went to Ulta and like usual the person checking me out asked if I had a rewards account. I told them no because I don't and I am not interested in having one. We proceed and Gina scans my items. Once she is done she asks for my phone number. I got confused but sometime stores make you do that when you check out. Then she proceeds to ask me for my address, zipcode, and email. As this was in this was in the middle of the store I was very uncomfortable sharing that information, and it makes me feel violated that she would take advantage of me to create a rewards account which would only advantage her. I don't see myself going back into Ulta in the future because of how uncomfortable it is to check out. Next time I will just shop at Sephora.
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April 2023 by Lorde Hotels Roblox
Today I went to Ulta and like usual the person checking me out asked if I had a rewards account. I told them no because I don't and I am not interested in having one. We proceed and Gina scans my items. Once she is done she asks for my phone number. I got confused but sometime stores make you do that when you check out. Then she proceeds to ask me for my address, zipcode, and email. As this was in this was in the middle of the store I was very uncomfortable sharing that information, and it makes me feel violated that she would take advantage of me to create a rewards account which would only advantage her. I don't see myself going back into Ulta in the future because of how uncomfortable it is to check out. Next time I will just shop at Sephora.
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February 2023 by Colleen Morgan
I am an avid make up consumer and this Ulta is my favorite place to shop at for the newest products and to shop for a good experience. The employees here care about the products that they have and care about the customers! The merchandising / product placement of this store is the best I've seen. The past few times I have come in, the operations manager that was on duty was so helpful and so accommodating to me and what I was looking for and really made sure my needs were met. I'm so thankful for the employees here in this store, they make the shopping experience fun and like I'm hangin out with the gals. Best Ulta in Rhode Island, don't shop at the other stores because this is the best one!!!
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February 2023 by Edry Hilario
The store manager was incredibly helpful and accommodating. She sure knows her stuff.
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February 2023 by carmen larios
Customer Service A+ , very clean and organized store and the prices are very good
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February 2023 by Anthony Cote
Incredible service, they helped me a lot with a gift purchase.