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January 2024 by Marcia Schaller
Our salesperson, Terrell, was extremely courteous, very knowledgeable, patient, and professional. Mike and Andrew also were terrific to work with. From start to finish, the process was a seamless transaction. A great dealership with attention to customer service!
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January 2024 by Jen
If I could give Josephine 10 stars, I would! She listens, she’s knowledgeable, and she genuinely cares about her customers. I am so happy I went to Tasca and was able to work with her.
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October 2023 by Jose S.
THIS IS A ZERO STAR RATING!If you want to wait one month for an appointment, only to wait a week to have it looked at, go ahead and take your chances. This is the second time I have had to wait an extended period of time to have my car serviced and then had to wait multiple days, before they even looked at it.On Monday morning at 0700 10/23, I dropped my 2014 Volvo off for an appointment that I waited a month for to have the AWD system warning addressed and a sticking seat belt buckle that started after they did the seatbelt safety recall on it. Nothing heard on Monday, so Tuesday morning I called. Response was, "sorry, but they have not gotten to it yet." No when, or why, just sorry. I pushed to get an idea of how long and asked how many cars ahead of me. I was told 6 on Tuesday morning. When I mentioned, I needed the car for two Dr appointments on Tuesday, and I need a car, I was told that they would look into it to see what they could do. Again NOTHING heard.I had to get shuttled around and then finally on Wednesday, I received a message saying "given the age of your car I shouldn't do this, but I can go ahead and get you a loaner. A day late and a $100 short! Then later in the afternoon I called back to get an update and I was told there were 2 cars ahead of mine. (If you are keeping track, that means they only serviced 4 cars on Wednesday. I do not know how they stay in business servicing 4 cars a day?)Thursday, I had to call again to leave a message to get an update. Got a call back saying "they're caught up and mine is next." So it's late Friday afternoon, nothing heard so I left another message. (Again, if you are following the math, that's ONE car in ONE day, IF you believe them.There must be only one mechanic, they are incompetent, or they are not being transparent and truthful. If someone has to wait one month for an appointment, the car should be in the queue immediately, or THEY should make sure to notify you otherwise, and tell you exactly when you can bring it in to be serviced instead of sitting around a week with no communication, no car, and having to scramble to make other arrangements.Do yourself a favor and find a good local mechanic, someone who will be open, honest, and care about YOU. You will save a ton of money and aggravation.- Friday 10/27/23 1700 UpdateMy wife just got off the phone with our "service manager" who now says it will not be worked on until Monday. Reason being "they can only get to the vehicles as fast as they can get to them." To top it off he stated he "messaged me every day." Given I am a retired veteran who has been home ALL day EVERY day this week, had my phone on me at all times and checked voicemail several times a day, I can only be left with the conclusion that someone in that organization is not telling the truth. That is a BAD sign for anyone wishing to do business. I am tempted to name names, but it is not the first person to have treated us this way. Stay away at all cost!!- Monday 10/30 1430 UpdateFinally got a call with an update. Apparently it was a fuse issue and they took care of it. So, they had my car for a week, but couldn't get to it to replace a fuse!On the seatbelt issue, although they were the only people to touch the seatbelt, the recall had no impact on the buckle, so it's not covered. However, "they would be happy to order one and replace it." They wanted me to leave the car so they could "get right to it when the part came in," in a day or two. NO THANK YOU. I explained I needed the car and I would come get it right now. They can order the part and let me know when it came in and exactly when they can do On a positive note, they did not charge me for the fuse they replaced, like they did me a huge favor!- Tuesday 10/31 1600 got a message the part came in, and I can stop by Friday morning for an opening to replace the seatbelt latch assembly. Also, got a response to my post:____________________________________Carl T.Business OwnerOct 31, 2023Jose, o
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October 2023 by Elaine N.
Michael Jordon is the man! I recently took my work fleet vehicle to Tasca Volvo for windshield replacement after issues with Safelight and I couldn't be happier with the helpful and efficient customer service I received. Michael was my primary point of contact and he dealt with everything from navigating my company fleet Wheels policy to my frustrations with the previous glass company. He truly went above and beyond to ensure my vehicle was fixed in a timely manner so I didn't have to use a rental for a long planned business trip. The dealership itself is beautiful with plenty of comfortable seating and amenities if you do have to wait. I'd highly recommend Tasca in Cranston!
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September 2023 by Helen S.
We're on a road trip and have been having an ongoing problem with an unreliable tire pressure sensor. We stopped in without calling at Tasca Volvo. Not only did they check the tire pressure but washed the car and gave us coffee and a sandwich! I wish our dealer at home had service this good.
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September 2023 by Andrew Bradshaw
Made contact on a Saturday regarding a certified preowned Volvo. Was told that more information and photos will be forthcoming. Did not receive anything further and call back on Monday. Told us the vehicle was being prepped for the certified preowned process and I would receive photos and further information as soon as that was completed. Heard nothing on Tuesday and call back Wednesday morning. I’m told this car that I have contacted them on multiple times has been sold. This after I attempted to make a deposit to hold the vehicle so I can travel to the dealership to view it and to complete the transaction. No correction or alternatives offered.
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September 2023 by Natalee Bradshaw
I was in a pretty serious MVC on Friday the 8th. Having owned several Volvos previously, I knew this is what I wanted to get back into. I was very interested in the V90, prior to them becoming a cross country, and my husband and I found the absolute perfect one and phoned the dealership on Saturday. The sales department advised my husband that they had received the vehicle we were seriously interested in only a week ago but had to complete all necessary steps to ensure the car would be a CPO. We also requested more pictures as we live approximately 7 hours away but knew we’d likely purchase the car. Additionally, my husband offered to put a deposits to secure the vehicle as well. The sales department advised that they would be sending us more pictures “in a bit.” The following day was Sunday. My husband followed back up this date and was advised after multiple attempts to speak to a sales manager that the vehicle had been SOLD on Monday. We never received anything from the dealership and further they placed more photos online of the vehicle and never advised it was sold. Beyond disappointed and frustrated at the lack of professionalism.
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September 2023 by Chris L
Mike Mulbah and Josephine Moretta are outstanding. I just leased my 4th Volvo from Tasca and Mike Mulbah and everytime I’ve dealt with Mike he makes the process easy, there is no haggling, he is right to the point, he respects my time and makes it a great experience. Andrew Aytec in finance makes the paperwork easy. Josephine knows every detail of the 23 XC60 inside out including the new Google based entertainment system which was a big change from the Volvo Sensus system in my 21 XC60. 5 star experience as always.
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August 2023 by Peter Hurwitz
Tasca had my Volvo XC90 for over 2 months due to a recall for high oil consumption. After a complete replacement of pistons, they gave it back to me.. car did not run the same. Was riding rough and was revving high. Took it back and they said nothing was wrong... ended up trading it in for BMW X5 at BMW Newport. My 3rd Volvo.. won't go back... will stick to BMW from now on... Mike in service was nice....
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August 2023 by Abdulaziz El-Alami
Tasca parts department is horrendous, by far the worst parts department to deal with. Been running auto repair shops for over 30 years and tasca has gotten progressively worse. Follow phone prompts to dial the respective brand parts department, wrong person picks up, transfers you 3 times, then no one picks up. At the point now where it’s easier to call a dealership from out of state, setup a new account and have parts UPS delivered than try and order parts through Tasca.
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June 2023 by Rick 147
Mark and Chris at the Volvo desk are great to work with. They answer any questions you have and keep you updated on the service of your vehicle.
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June 2023 by RICHARD Kelly
Mark and Chris at the Volvo desk are great to work with. They answer any questions you have and keep you updated on the service of your vehicle.
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February 2023 by Ian Ridlon
Worst customer service I have experienced in a long time. I called more than five times over the last week and a half to try to get a question answered and have still not received a call back, That is completely unacceptable under any circumstances. I bought our last new car there, but won't be going back.
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January 2023 by Claire Brutocao
My Volvo was in a collision on November 12 and towed to Tasca for repairs a few days later. The experience has been abysmal. We have never received a call to update us on the repairs. When someone says they will call back, they do not. For a month, they cited parts delays, stating they could not give us any estimate when they would arrive. My husband finally called Volvo corporate, who was easily able to give us more information on the parts and get things moving. Since then, Tasca continues to provide no updates, and my husband has to spend several hours a week on the phone trying to find out when the repairs will be finished (we still have no idea). I understand the difficulties that come with supply chain issues and labor shortages, but the customer service experience through Tasca has been, by far, the worse we've ever experienced. I would recommend against purchasing any vehicle here. We will likely avoid purchasing a Volvo in the future given limited options for repair in RI and this completely atrocious experience.
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January 2023 by Mike McCarthy
Service department was excellent. Michael Jordan walked me thru my repairs and all good. Even got a follow up call the next day inquiring about my experience. My S80 is approaching 200k miles and still looks and runs like it came out of the showroom.