Stop & Shop is a neighborhood grocer focused on delivering a wide assortment at a great value. Customers can shop in-store or online for delivery or pickup. The store is always well stocked, with associates described as very informative, polite, and going out of their way to help. Specific examples include an employee who diligently found a requested item and another who kindly carried groceries to a car for safety, providing wonderful experiences. The GO Rewards loyalty program offers personalized offers and allows points to be redeemed for gas or groceries. However, some customers are not pleased with the self-checkout or the policy of charging for paper bags, questioning the charge for conveying products already paid for. Plastic bags are banned in some areas for ecological reasons. One customer also mentioned missing a specific Stop & Shop brand product that was previously available. Overall, many find it an awesome store with excellent customer service skills from its associates.
