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December 2023 by Rhode island 9 Never forget
Great staff
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November 2023 by Tammy Traynham
I was on the phone for 2 hours 12 minutes and 13 seconds with a little. Another day, same problem, over an hour on the phone and the problem still isn't fixed.!!!!
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October 2023 by James Brooks
Staff very helpful and supportive in handling problem. As a senior citizen I was treated with respect and not talked down to for not understanding the complexity of modern technology. Great bunch of people.
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October 2023 by J&L by Turo J&L by Turo Rental Car Orlando MCO
Harvey was Super Nice! Good service. Highly recommended!!
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September 2023 by Andrew Cullen
The staff was very helpful and pleasant. The store was out of stock what I needed but they didn't try to push a sale, told me to wait a bit the new version of what I wanted is being released in a few weeks.
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September 2023 by Bighorn Thegoat
I went in with a broken screen protector and I was taking care of immediately. Staff was very friendly and accommodating I highly recommend!
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June 2023 by Malik Hussian
I would give them -5 if i could. i bought a $2k phone from here. Right after the warranty finishes (1 year later) the phones signal starts dropping. Came here first. BLAMED samsung. Then went to a samsung provider to get everything diagnosed. Guess what samsung found out. NOTHING IS WRONG WITH THE PHONE. its Tmobile. I went back they INSISTED i add insurance, there's a girl there. Pretty eyes, ugly attitude...I ordered a new phone (as instructed) to this location from another location, since my work is right around the corner. Once I get the text that the phone arrived, I went to pick it up. GUESS WHAT! They held my phone hostage. Saying they will not give it to me due to warranty void...what's even crazier when I asked to give me the warranty the General manager went on to say "we cant give it to you" only show you....are you kidding me? what type of business is T-mobile running here? A T-mobile customer who has paid on time every time for years, cant even take the warranty that they are claiming will void my phone with me? Everytime I call or pick up a call my phone drops, and has cost me Thousands at work. Customers backing out of deals due to "unprofessionalism". Problem resolution skills here are APPALLING. Its crazy to me, when selling the phone their personalities are great and will tell you how amazing the phone is, how nothing will happen, how its popular etc because they get a commission. When something goes belly up, no one takes responsibilities. When honoring warranties etc...they become a mafia. I feel cheated, I feel violated from the way i was treated, most of all....i feel like she had a personal vendetta against me. Not the Manager the one girl with the pretty eyes, UGLY personality. Im not going to use them by name...I will be switching back to verizon in the near future. Atleast over there I get talked to like a PAYING customer. Not a 3rd class citizen. Stay CLEAR!!!!!
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May 2023 by Michael Abrams
Went in today because my Samsung kept losing Internet connection over the past 3 days, then losing some data on the restart, and running hot despite cool weather. They changed the SIM card. So far, so good. Hopefully this did the trick. They said to come back in a few days if the issues recur, and they will apply my warranty towards whatever option I take. I need this phone for work, so it was a relief to hear this.
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May 2023 by Luke Richardson
I got what I needed quickly & easily. I went because I thought I had to replace my phone. Fortunately, it was a MUCH CHEAPER fix. I did have to buy a new charging cord, however.
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April 2023 by Hamdan Ahmad
Waited for more than 20 mins to buy a phone, ended leaving without making the purchase at this location, only two customers were at the store
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March 2023 by Derick Connor
Staff here is always very welcoming and friendly.
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January 2023 by Raymond Black (RB)
Stopped by Tmobile to inquire about some damage on my phone screen. The counter person took my info and gave me all the info I needed to make the best decision for my phone scenario. Thanks for the help.
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November 2022 by Barbara Waterman
Representative Charlie was very professional, helpful and extremely knowledgeable.
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August 2022 by john isabella
Nice store friendly staff helped me with my return gave me a box and printed my return label for me. A big help
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August 2022 by Danielle M
Never really seem helpful, or willing to get you the best deal for what you pay.
