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November 2023 by Debra P.
poor customer service and unable to repair damaged jewelry, returning it more damaged
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November 2023 by Stephen E.
I recently got my watch i did wait a while but it was worth it everyone was great Alix Joe Tian where all helpful there was never a doubt
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October 2023 by Lucas R.
Lisa was amazing in every aspect of the experience . Efficient and consultative yet concise. Will go back for more pieces in future!
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October 2023 by Laurie Mason
I bought my 2 carat Diamond from Peter 30 years ago. He was great. I went back for a possible upgrade on the same diamond. Woman that spoke to me clearly didn’t want to take the time or effort to help me. What a disappointing experience.
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October 2023 by Adam C
Visited Providence Diamond in September with my wife to make a purchase and had a fantastic experience. It was my first time investing this much in a watch so I was somewhat apprehensive. We could not have asked for a better salesman in Joe. His knowledge and demeanor was a huge factor in my final decision, giving me a detailed background on the different brands and what I can expect from each. Going forward I hope to become a longtime customer of both Joe and Providence Diamond.
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October 2023 by Megan Turcotte
I was referred to Providence Diamond by a friend. We were greeted and helped immediately. Ken was an amazing help, being honest with me regarding appropriate sizing and the best options to restore our family heirloom engagement ring. I am confident I’m in the right hands. 10/10!!! Great service! Thanks you Ken!!!!
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October 2023 by Billy Savanphonh
If you need a ring of any sort. This is the place where you want to go! From the moment you walk in you have friendly staffs everywhere willing to help find you what you need or guide you where you need to go. I bought two rings from here with the help of Ken and Anthony, both are fantastic! Very detailed and explanatory with educating you the ins and out of what you’re buying.Happy Customer and will definitely be back!
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October 2023 by Kathy L.
Beautiful store. Attentive and knowledgeable staff. Great selection. Quick turnaround on repair.
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October 2023 by Anthony Simeone
I've purchased many time pieces and i have to say Providence Diamond stands out. From start to finish Joe explained the process in regards to a Rolex purchase and made my dream come true. I cannot thank the team at PD enough for great service, communications and most importantly putting a Rolex on my wrist. Do not think twice and go here! PD is now my only watch and jewelry shop!!
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October 2023 by Brandan O'Donnell
I recently visited Providence Diamond to research a potential anniversary purchase and also to check in on a watch for myself, and I can't say enough good things about this place. From the moment I walked in, I was warmly greeted by Michele, who was incredibly friendly and knowledgeable. As I was chatting with Michele, a gentleman named Peter joined our conversation, and what started as a discussion about luxury watches turned into an engaging and enjoyable conversation about various topics. Little did I know that Peter is the owner of the company!What sets Providence Diamond apart is their genuine and welcoming approach. I've also been assisted by Brandon and Alyse in the past, and every interaction has been consistently exceptional. They make you feel like family, and the personal touch is truly remarkable. Peter, in particular, took the time to answer all my questions in great detail, even though I didn't realize his title until later in our conversation.If you're looking for a memorable and comfortable shopping experience, I highly recommend stopping by Providence Diamond. They've earned my trust and loyalty with their consistently solid service. You won't be disappointed. 5 stars.
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July 2023 by Catherine N.
Let me start by saying that the new store is beautiful and the staff I dealt with was very polite. This review is for everyone to learn the lesson that I learned.My 16 year old Rolex (that I had never had cleaned) stopped working and I felt it was better to go to PDC because they are the only authorized Rolex dealer in the state. The hired help (who had a little bit of an attitude) explained the process - it would take about 3 weeks to get an estimate on what it would cost to repair and once I gave the go ahead it would take about 12 weeks to repair. Just 2 weeks later I get email with a $2,200 estimate, including replacing crystal, bezel, hands and crown.... That was a hard NO and I brought it down the st. to another watch repair shop. Yesterday I got their estimate- $600 for a good cleaning and it will take about 3 weeks. The thing that pisses me off, is this place told me that they had a hard time opening the watch because it had NEVER been opened in the 17 years since it had been manufactured. So apparently the $2200 estimate was based on not having even opened the watch. Additionally, he said that the crown, hands and bezel were fine. I may need a new crystal, if it doesn't pass the pressure test when he puts everything back together. Ultimately I guess a luxury watch is like a luxury car. Repairs at the dealer are always more expensive and you gotta take it in for a good cleaning every 7-10 years) I am holding off on reviewing the other place until I get my watch back.
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July 2023 by Joe V.
Brandon is an absolute POS!! He promises and promises and promises but never delivers. At the end he tells you to visit him more often and give him a good reason as to why you want to buy a watch so him and his staff can sit around a table at the end of the month and decide who's more deserving. I don't need him or his staff to tell me I deserve a watch specially when I'm trying to spending $18k+Don't waste your time going here. Providence Diamond is a complete waste of time. Brandon has completely destroyed the reputation of this place. Brandon is really hurting the place regardless of sales. COVID economy was what it was regardless. Destroying a reputation because of a l**** son in law is pretty bad. What a shame!!
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June 2023 by Sabrina Valenza
Ken at Providence Diamond is absolutely AMAZING!!! The whole staff, and store itself is awesome and very insightful. Ken helped us pick out our dream engagement ring as well as our dream wedding bands! He is patient, honest and will make your dream come true. I would highly recommend going here. It will forever be my favorite!
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May 2023 by Gianna G
Working with Lisa Delfino and Providence Diamond has been effortless and enjoyable from start to finish. She worked with my fiancé to create my dream engagement ring and also helped us to pick out our wedding bands. She made sure the process was not only seamless but so much fun! We love to visit the store and she always makes sure I get the complimentary steam clean for my ring. Every time we go in the staff is extremely attentive.
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May 2023 by andrew shuman
I had a great experience at Providence Diamond & Anthony Ferriera walked me through the usually stressful process, making sure that my experience was perfect and easy. Anthony helped me with all the information and logistics, and made this process an absolute breeze. There was zero pressure - would definitely recommend to those seeking an engagement ring!