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September 2024 by Brian Snowden
Service is terrible here. No one smiles or even asks if you need help. They make you feel very unwelcome and don’t even thank you for the business. A great advertisement to buy online or elsewhere. Other stores in Garden City that are competitors and much nicer.
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July 2024 by Kevin Murphy
Employees and manager to busy talking to each other to help customers
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June 2024 by Michelle Allard
Excellent design help
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May 2024 by Patricia Singleton
Nice place
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April 2024 by Susan Dalton
Ordered an ottoman online and when the delivery date came back as mid-October (on April 3), I asked to cancel it. They refused. Said it was a special order. What is it that is already underway? Perhaps they had notified the sheep that they need wool?
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April 2024 by Michala Hilario
Honestly, if I was able to give zero stars, I would. If you’re going to buy anything from this place, make sure you definitely do not get it delivered. They have the absolute incompetent people delivering the items. I had to reschedule my order six different times and finally I canceled it. They have brought it to the wrong house twice, They failed to notify me 30 minutes prior to the delivery, And they never wait the full 15 minutes either. They simply do not care. Even supervisor or managers sit there and say there is nothing they can do to help you after you already paid thousands for the furniture. This is an extreme disappointment, and I am highly unsatisfied with the way they handle things. I truly hope that this business will become shut down in the near future. All they care about is the money they don’t care about you or anything else. The customer does not matter to them. They do the absolute bare minimum to try to even help you. Overall disgusted, disappointed and unsatisfied.
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February 2024 by Ruby DeFusco
Beautiful marble. Well made items..
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October 2023 by deborah leong
Rustic styles. Very one note in terms of styles offered.
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October 2023 by Hammer Basement Waterproofing
Amazing products
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October 2023 by Captain Crunch
Purchased the Hugo 35" Metal Bar Console. Lots to assemble and poor quality. Not worth 500 bucks.
The thin black coating chipped during assembly. Really cheap stuff.
To be continued…
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September 2023 by Nel Des
Environmentally friendly home goods store. Everything looks comfortable and beautiful.
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April 2023 by Kayla Rothermel
Nice place, nice stuff, nice employees! I looked around very expensive but amazing furniture, tables,ECT.
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March 2023 by J R.
I wouldn't buy a sofa here if they gave it to me for $10. Ugh. I had a horrendous experience with the delivery of an expensive loveseat. It took forever and ever and ever. Customer service was AWOL. After the order was placed, absolutely no one cared except the sales associate herself. The comfort level of the piece of furniture is terrible. Much more firm than their equivalent on the selling floor. Totally misrepresented. So unhappy with the purchase. Buyer be very aware!!!!!
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February 2023 by Robert S.
I love Pottery Barn stuff, it's well made, stylish and fairly priced. This time, I went to get some candles as gifts and their variety of scents was really good. The place is very big, so it's hard to find staff if you have any questions, they are just not walking around looking to answer your question. You have to actually go to where they are and ask for assistance. That's fine.The Pottery Barn company was co-founded in 1949 by Paul Secon and his brother Morris in West Chelsea, Manhattan. Paul discovered three barns full of pottery from the factory of Glidden Parker in Alfred, New York, who had stored extras and seconds up the road from the business. That's where the name comes from. The company was acquired by Williams-Sonoma, Inc. in 1986. Its mail-order catalog was first published in 1987. Plenty of parking at this large location in Garden City.
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December 2022 by r M
Came in to purchase holiday pillows and was treated like trash by “Edward”. He verbally accosted me and was abusive.I have spent thousands of dollars in this store to be talked nasty about by this associate bc he was stressed and hates working at pottery barn.I came up to the register to ask for help and I heard him loudly talking trash about me to other customers and trying to bully and harass me. How will pottery barn corporation address this abuse of a customer?I left shaken this is condoned by pottery barn?
