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March 2024 by Cathy Foor
Everyone is always so friendly
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September 2023 by Lindsay Gavin
Helpful people!
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July 2023 by Will Carr
So much better than frankl8
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June 2023 by West C.
This place was horrible. The young woman behind the counter didn't explain anything. She had us sign, printed out a couple papers, pulled the truck up and handed us keys. No details on how to return, tolls (we were moving long distance) which resulted in a 143 dollar surprise charge when we returned the truck on the day we were scheduled to. Apparently they track down to the minute on the return and if you're 2 minutes late they slam you with charges.
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July 2022 by Dez Oatis
Great customer service and great rates
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July 2022 by Larry Martin
The mechanic was very helpful I needed air in my semi truck tire he went above and beyondThank youI forgot the mechanics name I was there yesterday morning twice? I was hooked up to the tire machine
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December 2021 by Janine Cohen
Had many problems on our long trip. Also think the fact the truck has a governor that stops the truck at 70. Should be listed in the site when u reserve. Can't leave it running at all. Totally started the series of unfortunate events called our trip
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October 2021 by Sonya F.
Horrible place to rent from. Truck we rented was filthy,check engine light came on. Seems like the repairs that were made half assed and rushed through. They dont take pride in their vehicles and when picking up the truck all you could hear was the management yelling at their people and degrading them. Completely unprofessional and rude.
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September 2021 by kevin nicholson
Very good rental experience. Hopefully the shop is equally great we will see when my truck is repaired. But if you need a fental truck great place to go
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September 2021 by Chris Lake
I chose Penske to rent a van because of their location and favorable reputation. I had rented a high roof cargo van, to make the trip and loading as easy as I could. I had contacted Penske 3 times prior to the date. The first time to confirm my reservation, the second to change the date, and the third time a week before to make sure all was in order and the high roof van was going to be available as required. Each time I received assurances that everything was all set and we were good to go.On the day I went to pick up the van, they didn't have the van I wanted, it was just a standard van with the low roof. Dispite my protest, I was told this was the van I had rented, and was told I must have made a mistake. Since I was on a tight time line, took the van and headed north.It didn't take long to discover the wheels were out of balance and the front left brake caliper was warped, making braking miserable in the beginning and only worse as the day went on. Having to drive on 128 outside of Boston with a van during rush hour traffic is never fun. Having to dive this van and keep up with the 70 mph traffic flow caused it to shake and vibrate all the way to Plymouth NH. The brakes continued to get worse as the trip went on. On arrival I now had to load a bedroom full of furniture into a van that forced you to load and move in a bent over position. This made a tough job tougher due to the low roof.Now for the return trip. A loaded van in traffic is never fun. This thing was a handful. The ride back in rush hour traffic with a van than vibrates at highway speed is exhausting. Throw in a warped brake rotor that got worse as it heated up, boarded on dangerous. Driving at a slower pace on 128 is not an option. The semi's will push you off the road.I can't blame Penske for the mass holes on 128, nor for the near 100 degree heat of the day. I can blame them for providing me a van that was smaller than I ordered, in in poor working candition. The lack of effort by the rep who put me in this van and the lack of concern from the rep that I returned it to, tells me about the culture of Penske. When I spoke to a customer service rep about my experience, he told me that he was surprised that they had a van at all, and I was lucky to get the one I got. He had no response to the operating condition of the van. When I asked why I should rent from Penske again, he only explained that I shouldn't use the corporate website, he offered little apology for my experience and really didn't give a reason to use Penske in the future.
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August 2021 by Vanessa camargo
Customer service 100% recommended, the guy help me a lot ! Really clean place !
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July 2021 by Rich Rossi
We always rent trucks from hertz the trucks are reliable and always are xlean and run good and not hoopties I always recommend hertz penske in cranston on amflex drive
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July 2021 by T H
I ordered a truck and it was going to be delivered to a location in CT. I ordered it over the phone a month before moving. They take my info and credit card to hold it. I call two days before and pay for the rental because the place im picking it up only take credit card and no cash. The person picking it up for me doesn't do credit. I talk to a nice lady. Takes my info and credit card number. I tell her the reservation number and my name and she says you are all set. Im elated because its all taken care of. The day of the person picking up calls me and says the truck is not paid for. I said yes it is. I explained everything. Nope can't have the truck. I give the same card and mind you this card has a lot of credit on it so it would cover it no problem. Nope. Not going through. Now im really upset because im right in the middle of a move with no truck. The lady would not give us the truck. She proceeded to call the company. Can't get through she says. So I had no truck on moving day. Now I called back and talk to the pickup place and they took no responsibility and passed it off to this location where I made my reservation. How come I was told it was all set? How come if true and my credit card didn't work I wasn't notified. So the stress and disaster I was left in moving without a truck was very uncool. Don't let this happen to you
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May 2021 by Correen Ranallo
Very friendly and polite professional helpful and not pushy. I will continue to do business with their company
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May 2021 by Arnold Mut
Bought a used Penske 2015 Freightliner boxtruck listed as premium with 119,000 miles for $36,000 in February 2021 and less than two months later the truck stalled on the highway with engine failure. I am now now stuck making payments on a truck that is out of commission. My attempts to contact Penske have been fruitless. Penske must have know of the engine problem but did not disclose this. Such a dishonest company.
