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January 2024 by Alexandra Sarna
Don't bother. I make an appointment and still wait over an hour for my car to be serviced. I bought the vehicle here and at purchase was told $20 oil changes at the dealership.... They decided today to charge 38$ without any mention that they apparently changed that policy a year ago? The mechanic ignores customers while walking around on his cell phone saying what a slow day it is. The excuse for waiting over an hour and my car hasn't even started work yet?..... They had to order oil. To service a car that had an appointment 3 days prior.I'd rather pay double anywhere else.
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December 2023 by Rebecca Porter
I would give zero stars if I could. My uncle died in 2021. He had been paying on the car for a couple of years. We were told that we could not put the car in my name or my son's. Okay fine, they said they would still take payments as my son wanted the car. My uncle had already died and I was trying to clean his apartment out by a certain date and move everything to storage as well as working on funeral arrangements. He paid every other week on Friday I mistakenly thought the coming Friday was the payment day as opposed to the last friday. The troll that goes over all your financial information when you buy their overpriced POS cars, I think his name is Joe, has an attitude to begin with and looks down on people like they were dirt or so beneath him. I'm in the middle of trying to do all of this stuff and he's screaming at me that I missed a payment. I told him he was being rude and could I talk to someone else and he basically threatened that he would come and take the car. He can talk to you anyway he wants but when you throw it back at him he gets really indignant and ugly.Fast forward 2 years and 3 months later, and my son has paid the car off. We now live in North Carolina having moved from Rhode Island in 2022. They had no problem accepting money from a person that's not even listed on the title or the loan, no problem running his debit card with a different zip code than the deceased owner. I gave them a copy of myself being the executor of my uncle's estate of which the car was part of. My son called when he made his last payment, as he was instructed, and asked AMANDA for the title to be sent to our new address. They told him no. So I called right back and was told that only the deceased person could change the address. How ridiculous is that? When I told her I was the executor of the estate, I was told it didn't matter. I had the phone on speaker with several people listening in who heard her basically tell me even with executor papers, the title had to be sent to the address of the deceased as only he could change the address. I wasn't aware you could change an address from the grave. Did they expect me to send his ashes? How ridiculous!I call back today and speak to AMANDA and it's a whole new song and dance. She claims she told me she didn't have the executor papers and she needed them to send the title to a different address. Even if that was the case, why wouldn't you ask me to fax them over if that's ALL THAT WAS NEEDED? Because what she ACTUALLY said was it didn't matter. This was a new story today because I mentioned I had spoken to an attorney, a consumer advocate attorney at that as well as the Attorney General's office.The harpy had went ahead and sent the title to an address my deceased uncle had not lived in since August of 2021. So when I asked what she was going to do when that title got kicked back as undeliverable, she said once I sent her the executor papers she could send the title to my new address in North Carolina. Nice way to try to CYA. If this was actually the case, why didn't you just have me send you the papers last week instead of telling me something stupid as only the deceased can change the address. Did she run this by somebody with a brain who let her know that no one else but the executor could have the title since the car was part of the estate and executor papers are a court order? Nothing like trying to jerk someone's chain. It's hilarious how they didn't care where the money came from, I didn't hear anything like we can only accept payment from the deceased. But to tell me something as absurd as only the deceased can change the address shows you what kind of winners you will be working with if you do any business with these idiots. As long as they get their money every other week, no matter who it comes from, everything is okay. Other than that, you just might have to get a lawyer involved.
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August 2023 by Alexander Herbert
Trash company that sells garbage cars that get you through your first 2 year inspection to then find out it needs a new engine and thousands plus in other work and after making loyal on time payments when you need leniency they threaten you with repossession and this is how they do it preying on low credit low income people and they won't be able to make the repairs. They probably sell the same car 2-3 times in its lifetime they are not there for you they're there to rob you of you're hard earned money take your 1,500 down and go to a reputable dealer or literally any one anywhere.
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April 2023 by Ozzy Andrade
Car was great, Tony did very well explaining the terms, what to expect and was very friendly. Payments will be tough but within my budget. I recommend JD byRider for a great car
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April 2023 by Stephy Camacho
Do not go to JD Byrider they are faults advertising there website. I went there twice and got denied I have two jobs and still they didn’t approve me. I’m a single mom trying to get a vehicle for my children and I and JD Byrider let me down again they don’t help you in finding a car for you at all. Also they are very rude and unprofessional.
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January 2023 by Amber LeMay
The general manger Jack helped me find my car. He was so understanding and patient with me seeing as this was my first car purchase. Him and Amanda helped me step by step through every process and I couldn’t be happier.
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January 2023 by john gonyea
Fast reliable service. Dropped of my car late Monday and got it back early Wednesday morning. Had to have my steering rack fixed and both outer tie rods and an alignment.i'm very satisfied with the service.
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December 2022 by Scott Segee
Had the service dept look at my vehicle. They replaced the control bar and gave an estimate on other work needed. Also assisted with other items. The entire experience they were extremely professional, courteous and top notch.
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December 2022 by Beth Vieira
I had a great experience. John and Amanda were kind and helpful making sure I understood the process of purchasing a vehicle at JD Byrider. Thank You John and Amanda!
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December 2022 by Wayne Obrien
Awesome place bought my mini van 4 months ago and 2 days ago a bunch of front end stuff needed replacing and by Ryder did it all under warranty for us u guys are awesome keep up the goodWork if u need a car head down and see the gentleman they will get u in a car fast
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December 2022 by Kara Colvin
Once again John was wonderful and treated me well. This will be my third vehicle I have purchased from JD Byrider. They have always been wonderful and I have always had a positive experience with the cars I have purchased from them.
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December 2022 by Cody Stark
I have sold cars for over 10 years .. and never in my entire life have I seen nor have witnessed the unprofessional Ian that this place has.. from the way they talk to you is disgusting.. of course they get u in the car all friendly and nice but then they take months to get u your plates and blame it on the rmv but yet there’s dates everywhere they are just lazy and don’t do paperwork when you drive off also you better pay your car payment the day before it’s due because they harass you on the date it’s due ??♀️ With multiple phone calls to referrals etc. I’ve never seen any car buisness ran this way in my entire life I wouldn’t recommend this place to anyone not even my worst enemy. ??♀️
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November 2022 by Sarah Dromey
The salesman was fabulous had us in the car we wanted same day. Will upgrade to 5 stars after driving the car around for sure. Jon is fabulous however and as a salesman definitely deserves 5 stars!!!
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November 2022 by Sonya Vl nilsen
I purchased my car and do not owe anything on it. Paul took a picture of my title and emailed it and sent a letter saying the lien was released but the RMV states the lien still has not been released. That was the response I received when asking for my title and the lien is STILL on my car. I have now been waiting over two months for my title and the lien to be released. I went online to request a copy of it myself and there is still a lien on my car so I cant even request a title myself for it. I called today which is now over two months of waiting and was told by Paul he had to request the title again on 9/26 and when I called, I was told by Antonio who is the most unprofessional person I have ever spoken to that Paul said my title was sent to me on 9/26 which he never did. At this point I am getting a lawyer involved as CNAC has been withholding my title and keeping a lien on my car that they do not own. DO NOT WORK WITH THEM. They will cheat you out and will not give you your title and keep a lien on your car when they do not own it.
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October 2022 by Sara Daly
I was in need of a new car and was nervous to go somewhere and get screwed or talked into extra stuff b4 I even came In John was very nice and reassured me that he here to help and boy did he help me get into something for a price I could afford and was very honest.. please go see him he as good as they come
