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March 2024 by Ruby DeFusco
Beautiful marble and specialty gift items
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March 2024 by Paul Smith
Great service! I called ahead to ensure the item I was looking for was in stock. The gentlemen, Dennis who answered was very helpful and went to verify that the item was in stock. When I arrived I was met by another employee, she helped my find the item and later helped me with the purchase. I found the store to be clean and easy to navigate.
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November 2023 by Jessica Chapman
TLDR: Buyers ordering custom- beware of delivery.It is after countless, exhaustive hours working with customer service that I am forced to write this review. I was supposed to take delivery of my new lounge sectional last Wednesday 10/25. My online portal stated delivery today, the total price of the custom piece had been paid, over four thousand dollars- and yet no couch ever arrived.After hours on the phone with customer service no one from Crate and Barrel customer service could explain what happened. Eventually, we heard that the warehouse made a mistake. I then asked to just drive to the warehouse the next day to get my order, as I was no longer going to play this game, and they informed me that I could not pick up my couch from the warehouse until a week later!So, went with the delivery option assuming this must be a fluke. Unfortunately, it wasn’t. My delivery was rescheduled for 11/1, between 2:15 and 4:15. As of now, they’re over two hours late without word to when or whether they’re coming. I have been in contact with crate and barrel customer service, and just like last time, they have no way of getting ahold of the warehouse or determining exactly where my order is.Simply put, Crate and Barrel you are failing your custom order clients from New England terribly. Not once I have been offered any solution other than “sit and wait.” The hilarious part, I’m still paying the delivery fee of over two hundred dollars.I will NEVER ever again order a custom piece through Crate and Barrel. It’s a shame to say but the quality of their items are not worth the horrible follow through.Please be careful and pick up all custom items rather than having to deal with the warehouse and team out of New England.
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November 2023 by Craig P
Beautiful store, well displayed, organized & very helpful staff.
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September 2023 by Joao
Place has the most outrageous prices for the dumbest and ugliest stuff. You have to make 6 figures to buy from there.
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August 2023 by Johnny Paulhus
Why not sell flatware elements separately? I lost two small spoons and C&B expects me to buy two full sets of flatware in order to get two spoons?Pro business tip: You can sell separates for more money individually than as part of a set. Plus I left the store without buying anything, so what did you accomplish?
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August 2023 by Michael Sorensen
Had a great experience here the staff is super friendly but not pushy.
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May 2023 by Ernest Reid
Got what I wanted at a good price.Staff very helpful.
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April 2023 by Rob L.
BEWAREI was lied to by a salesman about a sofa, and I found out about his deceit after I went home & researched the sofa online. I would never recommend this store to anyone, & an untruthful salesman will always outshine any product that this store can sale. (Candy Coated Turd)
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April 2023 by I. Ramirez C.
Very friendly and helpful staff. I had a problem with my online purchase. They helped me get the espresso machine I wanted without a hassle. I must add, the online staff was equally helpful. Good overall experience.
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December 2022 by Robert S.
Even though many people think of Crate and Barrel as a furniture store and Home decor complex, I always think of it as a place to get the cutest accessories and Christmas gifts....they always have tins of candies, peppermint candy canes, cookies, small decorations, etc.. This store, like many others, have large big windows that make the inside bright. The layout of all items is roomy and spacious..it's just a pleasure to shop in here. Nice cashiers.
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December 2022 by Jim M.
I spent $180 on a 3' Christmas Tree. There was no box (floor model). I asked if there was a small discount as a floor model. A flat "no". Then then the unfriendly sales clerk told me the tree came with a timer. I took it home (in the cheesy plastic bag he gave me. Low and behold, no time function. When I was in the area again a week or so later I came in to ask about either how this time function worked and the manager looked at their product online and said, "I don't see anything here about it having a timer". That's it. No remedy. No discount after I made the complaint about there not being any consideration of one in light of my not getting the box and of being mislead that the tree has a timer function. Nothing. They could have cared less. Horrible, zero customer care here. I will never return to this overpriced, poor customer service store again.
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November 2022 by Ray Cepeda
Never order anything custom from Crate and Barrel. It will take 6 months for you to get your furniture (and I am STILL waiting)!Once I ordered a trundle bed that was "in stock" only to find out that it wasn't, and that it was going to be 3-4 months to get one. So, I cancelled the order, went to Arhaus, ordered a trundle that was "in stock" and they had it delivered a little more than two weeks later. By the way, Arhaus uses their own delivery guys not subcontractors.C&B has very nice stuff, and the staff are always friendly, but ordering from them is a bad idea. Only buy whatever is the store.
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October 2022 by David Anthony
Least knowledge C&B staff that I’ve ever encountered. If you represent yourself as a “design consultant” then it would be presumed that you have some degree of experience in design. Do better C&B.
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September 2022 by Jill Valdes Horwood
We recently moved and wanted a dinner table that would anchor the space. We strolled into C&B without expectations and we walked out with a fabulous table and chair combo that we absolutely love. All credit to the seamless experience goes to Norm Hebert, their design expert. Truly beyond professional and helpful. He even followed up with a phone call and thank you note after furniture was delivered. Get yourself a Norm when you shop at C&B -- you won't regret it!