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February 2023 by fresa spice
Absolutely the worst service, very passive aggressive and racist, the follow you around the store. I have gone to the store multiple times and I always have the most uncomfortable experience shopping for my professional needs.
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January 2022 by pat moul
The manager in No.Prov is always so helpful and knowledgeable
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May 2021 by Kerri Felice
Only had 1 Matrix variable action pink perm , and 2 blue. Bad inventory. The clerk was very helpful.
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March 2021 by Erin McDonough
I love coming here mainly to see Kristy!She keeps this store immaculate and easy to navigate.She always greets me with a smile, answers all my questions.She's light hearted, fun yet professional!
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July 2020 by fenty cristhian
On July 23 I went to the store looking for a hair color for my grandma, I was having a hard time finding the product, so I decided to ask the cashier for help, with a picture on my phone I ask her, “do you have this color?” She answered “I don’t even know what I’m looking at” with a cocky attitude, and didn’t offer any help to find a similar product, as a professional that’s not the way costumer should be treat.
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July 2020 by Katrina W.
First time here with my sister and the representative that assisted my sister seemed very judgmental. She barely helped my sister find the items she needed and then when it came time to check out she didn't allow my sister to buy the items because my sister wasn't a cosmetologist or studying to become one. I'm sorry but please explain to me where are the signs in your store that state that someone has to have a cosmetologist license in order to purchase items from your store. Please explain to me why you also didn't state this information to us while we asked for your assistance. I personally feel this customer service rep was casting judgement because of how we either looked or dressed. Will never shop here again.
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July 2020 by Katrina C.
First time here with my sister and the representative that assisted my sister seemed very judgmental. She barely helped my sister find the items she needed and then when it came time to check out she didn't allow my sister to buy the items because my sister wasn't a cosmetologist or studying to become one. I'm sorry but please explain to me where are the signs in your store that state that someone has to have a cosmetologist license in order to purchase items from your store. Please explain to me why you also didn't state this information to us while we asked for your assistance. I personally feel this customer service rep was casting judgement because of how we either looked or dressed. Will never shop here again.
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April 2020 by Andrew H.
I placed an order for products and chose the same day delivery option at 8am on tues March 31st and products never showed up. I called Wednesday April 1st they said they hd the order and would be sending it out and I would have it today. annoyed I agreed due to the fact that I needed the products. Then get a call at 315 pm that they basically canceled my order mind you they close at 4 so no way I can make it to another store to get what I needed. I am then told that I have to call in and ask for a refund instead of one being applied automatically since they canceled my order. Called the customer service number the employee gave me and they are closed. So I'm just out of luck.
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August 2019 by Sylvia C.
Five Star BAD Employee Attitude Negative Five Star Service...First I enter the Store and say Hi-Good Morning, and the Cashiers just ignore you. Then the one without a name badge just standing there looks at you with disgust. By Proffessional standards when a Customer walks in, the Curteous way of doing Buissness is to say "Good Morning, Do you need any assistance finding anything?"Secondly I begin shopping "Alone" I view several Manequin Products on the back aisles, but I did not see any with the texture that I was shopping for. I approch both Cashiers standing around talking to each other and ask if this was the only Manequin Inventory available in the Store? I need to purchase a manequin with a texture?Vanessa was very rude "she says the curly texture ones are in the back" I smiled and said ok could I see the Manequin products Or show me the Ailses they are located on, I have a question? Her and the other Cashier never leave the register to come assist me in shopping but she says "all my inventory is straight or curly texture. I go to the Register and ask Carol could you please show me the Manequin Products Aisle. I see two no texture Manequin Products on the shelf, maybe I did not see them. I walk back to the Register and describe the Follicle and the Texture I need and ask if it was out of stock now or available in the future? Vanessa rudely responds why don't you try Sallys Beauty for a different curly texture we don't carry any other than the four I have here."I explain again texture is from the follicle and not the same as curl patterns? I show a Manequin product from their web site to her, but she opens their Product catalog and after 5 minutes they both can't find texture Manequins.SMH Finally I turn the pages and show them 4 TEXTURE MANEQUINS.SMH Vanessa says "Oh those kind," well doesnt your School sell them to you??We don't sell "Those" Here, No one buys that kind of hair"just order it from our Catalog"you could also drive too Pasadena (25 miles away)"" I'm not going to call around to every single location."I finally interrupt her and say Thank You , and I smiled and walked away.
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February 2019 by Denise G.
Worst customer service. The girls have no personality, no life to them. They look bored and miserable at there job. It's almost uncomfortable while checking out. They don't look at you or speak to you and when u say something they are short. This isn't the first time I go in there and it's the same thing. I only go to this one cause it's closest but I dread going each time. Maybe have the music up louder to bring up the mood.
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January 2019 by Marieladoeshair S.
This holiday season was crazy busy at our salon in Laverne. I would phone in my color orders and supplies with the ladies at the West Covina CosmoProf with no hassle. There store is always clean and on point. I go out of my way to come to the West Covina store. The girls here always greet you with a smile and you don't feel rushed to buy products. Thank you Ladies for always making my experience fabulous. If other stylist in the beauty industry feel the same way. Show them love
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December 2018 by Pearl A.
I truly love this location. Not only are all the girls helpful but they remember me at first name basis which makes the experience more personable. If they don't have an item in stock they offer to call me. Also they keep me in mind on my favorite items. I'll keep coming back here every time!
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December 2018 by Christine G.
Store closes at 4 on sundays not 5 like everywhere says it does. Went and they had a little sticker over the 5 that now has a 4...
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December 2018 by Alice Callaway-Ridgewell
Always a pleasure.
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December 2018 by Vanessa C.
Love this location there always so helpful & the staff is AMAZING!!! Not to to mention there always going out of there way to update me on sales or new products. As a customer that makes me want to keep coming bck to this location. I dnt mind driving a little further to get the service I've been getting here. Thanx ladies you're AWESOME!!!
