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March 2024 by Amy V.
If I can give anyone I know advice - DO NOT BUY YOUR CAR FROM CARMAX! I went to Carmax Warwick, RI on June 2, 2023 and sat with a gentleman to buy my Jeep. When I sat with him he pulled Jeep's from all over the country and found one. He said and I quote, "oh! And it's a limited X which has the luxury package included!" I said perfect I want it! Ship it! The sale rep then provided me that day with the attached Experian auto check report. When the Jeep arrived on June 7, 2023, I test drove it and told them I heard a hissing sound from the vents. Another male sales rep said, "oh that's just the radio," to which I replied, "the radio isn't on." Should have known then that they like to lie to women but I moved forward with the purchase because it was under their warranty for 90 days. Which it turned out to be that there was no Freon in the car which made the noise and air conditioner not work. But... hey, it was the radio according to that salesperson. I do realize now 9 months later that I don't love the Jeep as much as I thought I would. I miss having my Murano. I found a Murano at Carmax in PA so I quoted my Jeep to see what they'd buy it back for. Quote was $29,000. That would pay off the Jeep and have some to put down so I went ahead and shipped the Murano to Warwick for $199. Rewind to 2 nights ago when I went to Carmax because the Murano got there. They appraised my Jeep and said I entered the wrong trim and I had a limited, not a limited x. The report they gave me says limited/limited x and the guy who sold me the jeep blantantly said it was a limited x. So, I just get off the phone with Carmax and the horrible manager in Warwick there told me I did not sit with a man and I sat with a woman. I told her at least 5 times that I sat with a woman named Krista to sign the papers, at no point did Krista specify limited or limited x and it was the man I sat with on June 2. She continued to say, "you sat with Krista." Like they can't pull up the sales rep who entered all the information to have the car shipped. If Carmax didn't make you speak with 8 different people to buy a car because as all of them told me, "we do not work on commission," so I never had 1 point of contact to go through when buying the Jeep. Also, to my surprise - she said all Experian auto reports for jeeps say limited/limited x. So this really all boils down to my word vs theirs, which is unfortunate because a large company like Carmax I really thought would make it right and they didn't. They placed the blame on me basically for believing their sales rep. At this point, Carmax proved to me that they either lie to their customers to get them to buy vehicles under false pretense or they literally just hire anyone off the street who have no idea what they are talking about. Either way I was told I purchased a Jeep Grand Cherokee Limited X and I in fact do not have one. The manager really said to me well if you pulled your vin number you would have known it was not an x. I said okay my apologies, I wasn't aware that I should not trust your sale reps to tell me the correct car I am buying. I seriously feel like I just became a statistic. Typical car dealerships who take advantage of people (women) who come in and do not know about cars so they lie to them. Please do not shop there! Horrible business with liars and then try to lie again when you tell them because hey... I only sat with Krista according to them.
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February 2024 by Ryan Johnson
Mathieu made my whole experience simple and easy, highly recommended for anyone in need of a car. I spent three weeks searching and searching and searching when I should have come here from the start
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February 2024 by Jennie Msall
My husband and I had a very positive experience selling our car to CarMax at this location. Such a different experience than trying to trade in at a dealership where you have to deal with schmucky sales people. We had gotten an online appraisal and the process of bringing it in was super easy and fast. Spencer helped us with the whole process and was friendly, communicative, and efficient. Everyone else we interacted with at this location was also friendly and helpful.
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February 2024 by Brad Feinstein
So fast and easy.
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January 2024 by Adam Selwyn
Admittedly I went into this knowing what I was getting into, and I had to stay on my toes throughout, but in the end this Carmax did right by me. Although I did pay a premium on the "out the door price", what I received in return for my money was a relatively stress free experience, even when I bumped into a pretty big issue right after the purchase of the vehicle, this Carmax gave me a loaner and took care of it without another dollar coming out of my pocket,and now the car runs beautifully. All in all I would definitely purchase another car from them, and I would have no trouble recommending them to my family and friends as long as they knew to do their own due diligence.
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January 2024 by Kqploc Kqploc
Absolute waste of time and money I had appointment arrived 10 minutes early waited for 12 minutes nobody said a word ontill I was leaving just to reschedule another appointment lost two hours out of work 45$an hour plus gas and she asked me to to lose another two hours already lost 100$
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January 2024 by Papo Atheius
My credit score is mid 500s; that being said, I thought all hope was gone of me being able to finance a practically brand new vehicle. I gave Carmax a try and to my surprise I was instantly approved. The process was hassle free LITERALLY! I am currently driving a vehicle that I explored and selected from the comfortably of my bed lol. And to top it all off, my license plates/ registration came in the mail. I am so happy with their service and would recommend Carmax to anyone. Thanks Carmax!
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January 2024 by Brenda Belrose
Easy, fast and reasonable offer on my vehicle. My check cleared in 24 hours!
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January 2024 by Jane Diwan
The young man who helped us was great. He knew what he was doing and proceeded quickly.Although we had an appointment, we did have to wait before we were served.I was somewhat pleased with the offer given to me, though I felt it should have been negotiable due to the great, immaculate condition of my vehicle. The car can easily be sold for mid 20000., with minimal to practically no work.
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January 2024 by mike staebler
Top notch! Absolutely seemless! Sold my car at excellent price with no hassle
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January 2024 by Mary Ann Colombo
My husband and I are extremely pleased with our selling experience at Carmax! The price quoted on line was the same after the vehicle was inspected. Our representative Mathieu was friendly , professional and explained every step of the process to us. I would highly recommend Carmax to sell a vehicle!!
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January 2024 by Jessica Lapan
Easy car buying experience ? ? I'll choose CarMax again!!
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January 2024 by Lynne Santos
The whole experience was positive. I was pleased with how little time it took for the entire process and I would recommend to anyone looking to sell a vehicle to check with CarMax.
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January 2024 by kim alvarado
I forgot his name but he took a look at my car and was able to match me with the price to sell my car to carmax he was very friendly to me and mom and baby. My baby couldnt stop giggling with him and he helped get all my stuff out of my car. Very nice
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December 2023 by jason martino
quick easy and service was fantastic
