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November 2023 by Helia Furtado
They are always well informed and very friendly and helpful. This place is clean and customer service is wonderful. Great branch!!
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September 2023 by Jasmin G.
I hate writing these reviews but they need to be heard. I was shopping around for a new bank a few months ago. And I had heard amazing things about Washington Trust so I figured I would go check it out and hopefully like what I hear and make them my new bank. Well I was sitting in line for maybe 10 minutes. There was 2 tellers working and it was the weekend so no big deal, I'm patient. There was 2 people in front of me and none behind me. The 2 people in front of me were being helped and I was next. So 2 people ( who were together) come in, and immediately the worker asks them what they need ( mind you I was there for 10+ minutes at this point and nobody asked me what I needed), they say they want to sign up for a checking account same thing I was interested in, the audacity of her to tell them to have a seat she'll be right with them. So I look at her and say " I came here for the same thing, I was in this line and was never asked what I was here for, so I do not matter?", she then proceeding to act like now she cared. I walked right out of there. It was clear what was going on here, and I didn't appreciate it at all. I found me a new bank and I am very happy with them. But I am appalled at how I was treated here.
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August 2022 by John Egan
Friendly tellers
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October 2021 by Christa Sisson
I use Washington Trust for business banking. It's always quick, easy and convenient. The tellers are always so helpful and friendly as well!
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October 2021 by Debralee Thoresen
I love Washington Trust Coventry!!! The employees of this branch are the kindest and most helpful individuals. Banking can be stressful and the staff at this branch make your experience personal and almost fun!!
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July 2021 by Yi Fang Shen
Wonderful people work there!
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January 2021 by Michael Jennings
I was surprised that this bank will not exchange a small amount of bills 20s to 50s as a courtesy. The teller was very polite and willing to accommodate when the supervisor with a grimace told her no.
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July 2020 by Jennings All Spruced Up
I was surprised that this bank will not exchange a small amount of bills 20s to 50s as a courtesy. The teller was very polite and willing to accommodate when the supervisor with a grimace told her no.
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April 2020 by Grant Smith
Great bank and the people are especially nice at this branch.
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May 2018 by PDVB Bonin
A great experience with really nice people who work there making my experience very pleasant!
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May 2018 by Kenneth C.
This newly-constructed branch recently opened. Normally, I deal with the branch on Centerville Road in Warwick, but I was doing errands in Coventry and figured I'd check this branch out. It's beautifully landscaped (although I don't get why they fenced in such a large section of lawn to the left of the building). Anyway, the parking lot seems adequate, but inside is smaller than their other branches, and felt very cramped. The waiting area to speak to a banker consists of one bar-sized table, with one chair. The teller counter was small, too. I went to speak to someone regarding some fees the bank levied on me after my wife attempted to make a cell phone payment that was declined. The banker I spoke to (I think he may have been the branch manager, but I'm not certain) was non-judgmental, but said his hands were tied, and that he would not be able to do even a partial refund of the fees. He did, however, explain why my account got hit with the fees (yes, there were multiple fees), and offer advice on how to prevent it from happening again. And, he did seem genuinely sympathetic. "I hope I didn't ruin your day," he said. Not to worry, I told him, I was already having a bad day. While I didn't like the branch itself due to its small size and closeness to a very busy intersection, I did appreciate his professionalism and helpfulness, hence the 3-star overall rating.