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September 2023 by Curtis Kryla
Old School Hardware Store like Your GRANDPA SPENT A LOT OF TIME !!! ALL SORTS OF GOODIES FROM ADAPTERS ORINGS FAUCET WASHERS SCREEN REPAIR MOUSE TRAPS BALL CANNING SPICES AND JARS GAS GRILL PNUTS BIRD SEED ROPE CANDLES AND Mousetraps AND A KEY CUTTING MACHINE THAT WORKS THE FIRST TIME UNLIKE THE SUPER BIG NO PERSONAL MEGA CHAINS*** BUT THE BEST PART IS THE People WORKING HERE KNOW TRADE SECRETS AND SKILLS AND ARE MORE THAN HAPPY TO ASSIST YOU WITH DIY HELP TIPS AND DONT FORGET TO SIGN UP FOR THE REWARDS CARD IT REALLY WORJS ABD AND BUILDS UP DISCOUNTS & FREEBIES RIGHT QUICK!!! CHECK IT OUT !!! I GUARANTEE YOU WILL CC ONE BACK OFTEN AND ENJOY THE GREAT PRICE POINTS & PLEASANT PEOPLE WORKING HERE!!!**++
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August 2023 by Domenic Bruzzi
They have restrooms, but no, you can't use them. Never trust a place that wants your patronage to purchase its wares, but which won't allow you to deal with one of your most basic human needs. They don't sell anything you can't purchase 25% cheaper at Home Depot or Lowes, anyway.
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July 2023 by J Martin
I want to thank Coventry Ace for delivering, setting up and carrying the XL Big Green Egg up the stairs onto the deck. Great customer service.
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July 2023 by Cathy Foor
Bought hot pepper suet to keep the squirrels away
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June 2023 by Paul Richards
Didn't have the product I was looking for but was able to order it for me. Great customer service!
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March 2023 by KayC D
Friday evening, the crew had it together. I was greeted. I was offered help finding the item and same young man followed up to see if I found what I wanted. This is my 3rd time to this store. I use their website to check inventory before I go. Next visit, paint samples for kitchen. Good location.
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March 2023 by William Muzzy
Very convenient. Products are easy to find and the staff is friendly.
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September 2022 by Jim Soucy
My wife bought me a $500 griddle for Father's Day this year, which was delivered this July and always kept covered, and the top is starting to rust. She called this Ace location which is where she bought it and they said "call the manufacturer."I wish we had just bought it from the manufacturer and not given this Ace location our business.When the local store doesn't provide good customer service why not just buy everything from Amazon where the social aspect almost guarantees better service.Either way we will not be shopping at Ace Hardware at 633 Washington Street, Coventry RI ever again.
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September 2022 by Alfred Soucy
Don't ever buy paint from this location. I purchased a gallon ($75) and a quart ($22) and needed to return the quart because I ended up not needing it. ALL paint at this location is not returnable. I totally understand if the paint was tinted, custom or opened but this was neither.Since every location is privately owned there's no top down return policy from Ace as each store sets their own policies. I spoke with other Ace stores in the area to see if they would accept the return and was told I had to return at the location it was purchased. I totally understand that response as they would be out the money for the return. The other location did actually try to work with me and said that if it was Ace branded they would haven taken it. By the way that location would have taken it back if I bought it from them.I expect to be treated as a number at big box stores but not at a locally owned store. The person who I spoke with wasn't necessarily rude but did give me the whole "it's on our sign" spiel and "there's nothing I can do for you" with a nice blank stare. Unfortunately I won't do business at any Ace hardware again with the uncertainty if I'll actually be able to return unused products. At a minimum this store should be notifying people specifically about this policy for something that's not returnable especially if it's a higher dollar item like this. Luckily I didn't buy more which was my original intention but the store didn't have any more than what I purchased. I would have been out over $100 if that was the case.
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July 2022 by Maureen Morris
I called multiple stores looking for a pool pump. I found one an hour away from our house. I spoke to Rob who confirmed they had it. I specifically asked him to please hold it for me, I was on my way. I drove 50 minutes, my husband found Rob in the store and said “My wife called, you are holding a pool pump”. In an arrogant tone, Rob tells us that “he sold it to another person, it’s a popular item today.” I said “I don’t understand that, I asked you to hold it, told you I was on my way and you’re telling me someone came in within the last 50 minutes and bought it?” His response again very matter of fact, rude with zero customer satisfaction mentality “ya.”
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July 2022 by Jay Cote
Store reps are well mannered and always willing to help. Ace is a tad more expensive than the larger chain stores, but its a fair price to pay for a more personalized experience.
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May 2022 by Paul Hall
Close by home had belt for toro lawnmower Lowe's didn't have it in STOCK
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January 2022 by Heather Raji
Walked in and asked for help and received excellent service. Walked out with everything I wanted.
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January 2022 by flip guy
I tried to return ace purchase. All I wanted was a store credit. The stuff I bought says Ace on it. But the cashier was rude. Said to me it was over 30 days. We can not return. I asked to see manager. Cashier rudely said I will call him but your wasting your time. Girl had red hair. Wont be going to Ace no more. This is the 2nd time I post a comment about this place. They dont like negative reviews so they get it removed. I am going to have to contact FB and the Ri Aclu. Freedom of speech violation.
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January 2022 by Shannon M.
I tried to return ace purchase. All I wanted was a store credit. The stuff I bought says Ace on it. But the cashier was rude. Said to me it was over 30 days. We can not return. I asked to see manager. Cashier rudely said I will call him but your wasting your time. Girl had red hair. Wont be going to Ace no more. This is the 2nd time I post a comment about this place. They dont like negative reviews so they get it removed. I am going to have to contact FB and the Ri Aclu. Freedom of speech violation.