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October 2024 by Alexis Panza
I wanted to transfer my file from Jean Coutu (Laurier) to this Jean Coutu, but for the first time in 2 years that I have been taking my treatment at Jean Coutu (Jean-Talon and Laurier), I am asked for a deposit of $1600. .. No common sense: financial behavior for a pharmacy, the world is upside down!
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September 2024 by Ramzi Mghawich
Need it to buy multivitamins and I was wondering which one I should buy. I approached the girl (Zeinab) at the counter and asked me for my full name and if I have an account with them and my phone number. I asked why you need my phone number !!! She said to call you !!! I said I am right here !!! I just need to ask a simple question for these 2 products !!! Zero customer service .
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September 2024 by Jean-François Pelletier
I have always been well received at this Jean Coutu since I have been going there for my prescriptions. The 2 pharmacists (a man and a woman) with whom I have already dealt have always been courteous and caring; the cashiers too. But, today, the customer experience was quite unpleasant. I'm alone at the prescription counter. The cashier continues her administrative work at the closed checkout counter, pretending not to see me. I decided to go get her and, at that very moment, she decided to come see me at the open checkout. No smile, no helpful positive attitude that customer service should imply. All this created a closed-mindedness in me and it ruined my time at Jean Coutu. I had products to buy in the store section but that took away my desire and I left. “When there are no more customers coming to a business, there are no more tasks to be done. It’s the customers who pay our bills”: That’s what my parents used to say when they ran their business. They put their customers first. The rest could wait, including looking stupid.
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August 2024 by Jean Francois Loupy
If a -5 star review exsisted, that’s what this pharmacy deserves. There’s always 20 people working behind the counter lost, rude and take over an hour to fill a prescription with no other people waiting. Worst Jean coutu location, avoid!
Also heard a lady for pickup called in and they didn’t get it ready and told her start again and wait over an hour or come another day. She’s was so old and needed her prescription. Unacceptable!
Will never go there again
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July 2024 by Charles Colin
The ER of a Montreal hospital can see you faster than this pharmacy can fill a prescription
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April 2024 by Philippe Duong
Worst Jean Coutu I went because of the Pharmacist named Madona, forgot my prescription 2 time while I wait for almost 3h. She never apologized and it was the staff that apologized for her. She was on the other side of the counter and never look at me and ghost me; at least she could have said sorry. Don't go there just because of her. She definitely have no empathy and her ego refused to say I'm sorry.
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February 2024 by France X
Staff at prescription counter completely incompetent and apathetic.
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January 2024 by ilove montreal
Small pharmacy, packed with products hard to work around , employees are helpful about the pharmacy there’s always a waiting time more than usual at the end all are nice with full of respect
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December 2023 by tory morton
Worst pharmacy. Tell you they have prescription but won’t give it to you and extremely rude staff?they also never answer the phone. Avoid this place at all costs.
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November 2023 by Omar El Fadil
I had to walk 2km to come at 8am to find the store closed.
CHANGE THE SCHEDULE!!!!
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November 2023 by zahk zahk
This JC is the best cute little pharmacy in Westmount. I have been going there at least once a week since 2010. Cashiers are very polite, store is clean and generally I find prices aren't too high (i mean go to pharmaprix and you see the difference). I never had to stand in check-out line for more than 5 mins. 4 star only because of their pharmacy section, always too slow or just no service but I can see why, they are always busy, cramped in a very little space and generally don't seem very happy.
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July 2023 by Twisted Reality
When calling in a prescription and arriving to collect it many hours after the promised time, 80% of the time it's not ready. Recently made a request for a 3 month supply, they got it wrong.
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June 2023 by Dee Dee
I go to this JC every monday morning for 2 4L bottles of water and whatever else i need on Monday mornings. This morning, around 8 am, i passed by and decided to go to the cosmetic section. I was looking for a reversa product. I heard on the intercom a call for clientel service to go to that area. Then, i heard another mention on the intercom that a "clochard" was in that section. I was the only one there. I am properly dressed (all in black though). Nothing about me shows that i am a hobo (which i am not). The person on the intercom continued to call for a clientel service personel to be present in that area. Then, they called "code etoile". They addressed the cashier in the intercom too.Needless to say, i dont understand how i was identified as a "clochard" and think it was highly inappropriate. I understand not wanting someone to steal but at least dont make assumptions on who is present in the store. I will never go back.Edit: still waiting on a response.May 15th - still no response
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November 2022 by Paula Worley
I’ve been using this pharmacy for years with no issue. The past few months it has gone right down hill. There is no call back option to the pharmacy on their automated phone system so you cannot return the pharmacists call when they leave you a message. The pharmacy staff are rude and indifferent to you, if they even bother to acknowledge your existence. I finally decided to complain to the store manager, who in contrast was charming and professional and listened respectfully to my complaint. He explained he has a lot of new staff. I wished him all the best! I can’t help but think that anglophone/bilingual staff leaving, replaced by francophone staff is the result of the radical changes to Bill 96. As a anglophone customer I’m met with indifference. Avoid this pharmacy and take your prescription somewhere more friendlier.*I wanted to add an update. A while after is written this review the pharmacist called me to apologise and resolve the issue over the prescription I’d gone into collect. I thought that was very professional of her and ethically the right outcome.
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November 2022 by zahkhiz
This JC is the best cute little pharmacy in Westmount. I have been going there at least once a week since 2010. Cashiers are very polite, store is clean and generally I find prices aren't too high (i mean go to pharmaprix and you see the difference). I never had to stand in check-out line for more than 5 mins. 4 star only because of their pharmacy section, always too slow or just no service but I can see why, they are always busy, cramped in a very little space and generally don't seem very happy.
