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February 2024 by C.H.S Prod
Adorable, professional and very friendly team.They took the time to listen to me and advise me on my stride and my future goals (despite the late hour and the imminent closing of the store).Highly recommended, I found my new running store
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February 2024 by Ruby css
Very helpful and friendly.
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February 2024 by Matthew Scicluna
great service
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December 2023 by Eric Deschambault
Great service, very satisfied!
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October 2023 by Barry Kravitz
My wife needed a new pair of shoes so we decided to go shoe shopping at Running Room located on Sherbrooke Street in Westmount. The salesman that served my wife was very patient as she tried on several different styles of shoes until she found the sneakers with the perfect fit. Even though the store is named Running Room, “These shoes were made for walking.”
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August 2023 by Reza
Response following the reply from the owner:I had originally put a 2 star but changed it to 1. I did email the manager as suggested in the owners response, and they never got back to me. I am now wondering whether customer service is a priority to them.Original review:I decided to come to this store as I was interested in trying between two pairs of two different brands. The store didn't have one of the model altogether and had a different size for the other model. I told the salesperson, who is a French guy (I am also french, so I could tell by the accent), that I will probably check online to see for the other model you don't have in-store, to which he suggested that I buy them with him and get them delivered at the store. This would be easier he said. I asked why it would be easier and he wasn't really able to reply. I don't even live in the area so I said no (took me 45min to get there), I prefer not buying them with you and have them shipped here. I'd rather try them in a different store first and buy them once am sure. Quickly his face changed and that was the end from his part. No questions whether there's anything else he can do, no follow-up. I was actually interested in trying other brands and very open to purchasing a new pair even if it wasn't the one I had in mind initially. I had paid my parking for 30 min but ended up leaving in 5 min.The worst part is that the guy never tried to be nice, no smile, no asking how I am, what kind of shoes I am looking for, if I am open to alternative brands... Meanwhile another lady enters and his attitude is unrecognizable, all smiles and "how I can help you mam". I felt like a second class customer, which is pathetic and a feeling which is unheard of for a Canadian customer service experience.
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June 2023 by Rachel Wolf
Despite the fact that they don't carry size 5, staff was nice enough to help me pick out a model that I could later order online. So sorry I couldn't purchase from this store, but I'm extremely grateful for the help !
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April 2023 by Rosi
I needed comfortable shoes for my trip and support for my plantar fasciitis. I returned a pair of never worn Brooks that I ordered, the shoes were shipped to the store since the size and color were not in stock on-site. Upon pick up, I tried them once in store to ensure a good fit. A couple of days later I saw my podiatrist a day before leaving on my trip and showed her the sneakers I planned on wearing, unfortunately it wasn’t the right support for my foot problem and she did not recommend them. Due to timing, I decided to return the sneakers after I got back from my trip. The day I returned the item, the woman at the counter was in horrid mood and turned over one of the shoe and said rudely we don’t normally accept returns of worn shoes! I told her they were never worn and explained why I’m returning them. She still proceeds to tell me that next time I should check to make sure they weren’t worn and that since they were Brooks they can make an exception- I repeated the shoes were never worn and only tried in-store when I collected them. That was my first experience at the store… terrible. I will never return nor support their shop moving forward. The reason I give them two stars was because the male attendant was very helpful and explained the different types of sneakers when I decided on this purchase.
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April 2023 by Andrea Heckemanns
Friendly service and very helpful advice in picking the right shoes.
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April 2023 by Rosi S
I needed comfortable shoes for my trip and support for my plantar fasciitis. I returned a pair of never worn Brooks that I ordered, the shoes were shipped to the store since the size and color were not in stock on-site. Upon pick up, I tried them once in store to ensure a good fit. A couple of days later I saw my podiatrist a day before leaving on my trip and showed her the sneakers I planned on wearing, unfortunately it wasn’t the right support for my foot problem and she did not recommend them. Due to timing, I decided to return the sneakers after I got back from my trip. The day I returned the item, the woman at the counter was in horrid mood and turned over one of the shoe and said rudely we don’t normally accept returns of worn shoes! I told her they were never worn and explained why I’m returning them. She still proceeds to tell me that next time I should check to make sure they weren’t worn and that since they were Brooks they can make an exception- I repeated the shoes were never worn and only tried in-store when I collected them. That was my first experience at the store… terrible. I will never return nor support their shop moving forward. The reason I give them two stars was because the male attendant was very helpful and explained the different types of sneakers when I decided on this purchase.
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November 2022 by John M
Hello. A few years ago I visited the Running Room in Westmount looking for a good pair of running shoes.I found them and they lasted for years.Since that time I have moved to the country so when I came to Montreal that is where I went.What a disappointment!The young man working was very disinterested in helping me, quite a contrast with the original gentleman, who went out of his way to make sure I was happy with the sale.No size 14 I was told and no offer to order some for me.This was on Friday October 28th at 2:30 pm approx.A sad reflection of how good that store used to be.
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October 2022 by Manuel Tinoco
I came into the store because I had received giftcards from my work to use there. The initial sales person that greeted me was very helpful and accommodating - he helped me find the right shoes that I wanted.When it came for me to pay I told the salesperson that I would be paying by giftcard - the employee said he was new and didnt know how to use them so he called over who I assume was the manager.Unfortunately the manager made absolutely no attempt to be helpful when he saw that I was trying to pay with a giftcard. He told me he didnt know how to use it and left it up to me to find a solution. After asking several questions in hoping to find a solution he would just stare at me and shrug - all in all pretty rude and extremely unhelpful. Needless to say I didn't purchase anything there, i'll be taking my business elsewhere.
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September 2022 by Christian Alejandro Muñoz Robles
Excellent service, I bought what I need because they gave me the best advice.A lot of merchandise and the best brands.
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June 2022 by Marius Nedelcu
Worst manager ever. Rude and she didn’t want to help with a defective running shoes. Please don’t ever buy from this location.
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June 2022 by Kristin Taylor
One star because I can't put zero stars.To say I was disappointed would be an understatement. I'm actually appalled by the way in which I was treated this morning. I went to the running room today with my 20 month old child to purchase a specific pair of shoes someone had recommended for an issue I was having. I had every intention to purchase these shoes today. I was greeted by a female employee, the only employee there and she was beyond horrific. She was rude, condescending and dismissive. I was so shocked I wasn't sure how to react...so I simply left. I have to say, I'm not a demanding shopper at all, nor was I asking for too much...there was nobody else in the store so she wasn't overly busy. I have worked in the service industry so I understand the challenges AND I worked at this specific store when it originally opened... 'm sorry, this kind of treatment is unacceptable and should never be tolerated...and I'm pretty sure it does not align with the running room standards. I would have purchased a 200$ pair of shoes, but because of the treatment, I could not allow myself to support the store. I spoke with my aunt afterwards and she expressed very similar treatment. She's been a personal trainer for over 40 years and has purchased many pairs of shoes from the Running room. I'm sad, because this is a Canadian company and I was happy to support them. I would not recommend going there for any kind of purchase, and I will certainly not shop there again. How disappointing. This is also the first time I've ever written a review online...but I just can't shake how awful my short experience there was.
