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August 2024 by Marisol Gagnon
Fantastic Customer Service!
Kind and knowledgeable staff. Very efficient and nice experience overall.
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August 2024 by Arielle Massé
Ferdaws, bad experience. I went to Wow Mobile because it was a place that I was recommended for their “good service”. I went to get a new plan, I was poorly advised, I repeat several times that I only want a student plan, with an iPhone 15, nothing more. Mr. Ferdaws refuses to give me this package because he tells me that I need more... IPhone 15 Pro Max, USA... I repeat to him that I do not have time to negotiate and that if he does not is not able to give me the package I want, I would look elsewhere... He answers me stupidly, in an arrogant way, tells me that he knows better than me what I need... Sorry? ! I went to the shop next to Cabin T served by MARCO... VERY GOOD SERVICE! I highly recommend Cabin T next door... Wow mobile are not serious and only think about their commissions...and not OUR needs. Bad experience I do not recommend FERDAWS!!!
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August 2024 by Pierre Belanger
Following a request for information from Gabriel, one of the WOW! Mobile store, for a repair of my cell phone, this nice man jumped at the opportunity to offer me and convince me to change our Virgin Mobile plans, which we had subscribed to for almost 20 years. Confident in his knowledge of the sector of activity, Gabriel's main sales and service argument was to compare my price paid using my WEB applications with my Virgin package, which was almost double that which I was offered with Rogers, and in addition, Wow, provided a free mini speaker worth approximately $50.00 and all the accessories necessary for cell phones. We got 25 GB of data at a lower price instead of 3 GB in my old plan. Following a dispute by communicating with the telecommunications provider Rogers on the price invoiced VS price in the signed contract (contracts are very complex to understand in telecom); Gabriel did not hesitate to allow me a discussion with the store manager in order to satisfy us. So I was able to get a reasonable extra credit, WOW! In conclusion, we are completely satisfied with the products obtained, and especially with the kindness of this work team, because I had the chance to speak to Gabriel, my main representative and also to other representatives whose names are unknown. This mobile store is independent of telecom providers and the representatives work to offer you the best possible package. You should take into consideration all the advantages to check out WOW! before taking a package directly with telecom companies or even the competition. WOW! The 5 stars WOW! are well deserved for all the time spent with you at WOW!
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July 2024 by Carèle Bélanger
Bad experience with Reda where our package is supposed to be Canada but with its error it is Canada-Usa it's been 18 days and still not resolved.
Thanks to Zachari who is trying to help me until everything is resolved. 5 stars for Zachary and 1 star for Reda. Hoping that the manager will call me and sort everything out quickly.
Update July 23: Ferdas the manager is now back, it's been a week. I explained the problem to him. He was supposed to call the Rogers territory manager and call me back. A week later still no news. I also sent a message on social networks to Pierre-Luc Lachance, the territory director at Rogers who is supposedly handling the file. His response: I am not authorized to write to the client. Please contact the WOW store.
Another leaked one and now delivering very poor service, this time from Rogers.
This story started on June 28 and now on July 23 still no fix and everyone is rolling the ball.
I do not recommend the WoW store on Promenades St-Bruno for the poor service from Reda, the manager Ferdas and the territory director Pierre-Luc Lachance.
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July 2024 by Valerie Tremblay
Very good service. Nice clerk.
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July 2024 by Mame cheikh Gueye
Very good service culture
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May 2024 by Olivier Senez
I bought my phone with Zachary, the service was impeccable and he gave me an unbeatable price! I definitely recommend Zachary!
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May 2024 by HABS MILES94
Thanks to Ferdaws for the excellent, fast and efficient service
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May 2024 by Benjamin Daigle
The employee was very polite
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April 2024 by zulfa ariyanti
Very good service. Reda is very nice and very helpful. Thank you!
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April 2024 by Ashley Langlois
I was served by a very friendly young man named Zachary Poissant!
Excellent service! He was able to advise me on the best options so I decided to do business with him! Mr. Poissant's boss should congratulate him!
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April 2024 by Danielle Mercier
I bought a new phone at the Wow store in Promenades St Bruno and had great service with Zachary. A dedicated, friendly and competent employee. He took the time to provide excellent service and I highly recommend him.
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April 2024 by Michael James Gallagher
Today I had a tricky technical problem to resolve and Zachary Poissant went above and beyond to help me. He resolved the problem quickly, pleasantly and efficiently. The fact that I am novice technically did not phase him. Greatly appreciated service.
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February 2024 by Cam
Thank you Zachary for excellent service and advice.
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February 2024 by Nadir BELGHAZI
A very nice experience in the company of Zakary, in addition to the most advantageous offers he is attentive to offer you the best solutions as well as the latest offers at a good price, his service and at the same time professional but also filled with kindness and socially rich. I recommend Zakary because he is the best seller I have met.Thanks Zachary
