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March 2024 by Bruno Daigle
Friday 8 p.m., I am alone at the counter in front of the attendant, a mulatto man in his sixties. My visit aims to purchase Canadian tickets with the currencies of Cambodia, Thailand, Indonesia as well as Philippine pesos. The man is busy counting my tickets and preparing the transaction. Once the account is done he shares with me the amount in dollars that I will receive. I then ask him how much each currency brings me and he refuses to share the information with me??? The man explains to me that he doesn't have time... What? I explain to him that I am a customer and that I want to inquire about the information. He explains to me that he doesn't have time because he is busy with other things... What? Very well I ask him to give me my money back and... He refuses... What, I ask him again with a firm but polite tone and he refuses to give me my money, finally he threatens me to call the police !?? All right, I'm going to call the police, sir. At the same time an agent was nearby and is now standing next to me in front of the man behind his counter. I explain the situation to him and finally the attendant decides to comply and give me my tickets but not now. He has to fill out some paperwork and tells me that he will give me my agent once the documentation is completed... 10 minutes later he still hasn't given me my money and asks me to sign some papers, if I refuses to comply he threatens not to give me back my tickets.. *** End of the story be careful with this employee who works in the Promenade St-Bruno branch, a smell of dishonesty and incompetence hangs over this place...***Important information...***I returned to the same counter hoping that a different person would be on shift that day. A smiling woman welcomes me. I give him my tickets and tell him the story. She is stunned and does not understand the man's behavior... In the end she tells me how much she will give me for the same transaction that I wanted to make with her colleagues the week before. She told me $135, surprised, I told her that the man in question (her colleague) had mentioned to me that I was going to receive $75 for the same transaction!!! What !!! More than $50 difference is huge and it smacks of a scam and... I'M NOT INVENTING ANYTHING HERE, please know that!!
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January 2024 by Débora Dizayakene
The service was truly terrible. The young man was very condescending and rude. In the end, he handed me the large sum of money without an envelope. I had to ask him to get me an envelope. He was very unpleasant
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December 2023 by Père Lachafarge
Disappointing service! I called before traveling to check if they had the currency I needed on hand. They ask me when and I specify; " Today ". They answer me yes. So I go to make the transaction but once there, the same employee tells me that it is not possible to have one unless you reserve in advance. What a lack of consideration!!! What a bad strategy to corner the customer. I would add that the current employee does not have many manners.Even if I still had time to book and complete the transaction before my departure, I refuse to work with a company whose ethics are like this. They don't deserve my business. I went elsewhere.Sad! Disappointing!
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November 2023 by Norm Brad
Not good customer serviceI will never do business with this counterSad to see how we treat the elderly
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September 2023 by Bianca Wilson
I went there when it opened at 10 a.m. A sign in the window said the person would be back at 10 a.m. I waited 20 minutes and no one came back...
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July 2023 by April Harriet Nash
Sami and Zakia were very helpful in getting me the denominations of euros that I requested. They were both very professional and well mannered.
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July 2023 by Rafik Nabil
Offer exchange price less than the bank...
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May 2023 by Stephane Chaussé
I never give feedbackBut I couldn't gloss over that.The gentleman who is in the boxFrom another originIs very arrogant.Should think about putting a smile on your face and learn to be more polite with customers. All a stupid lookHe doesn't look very happy.
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April 2023 by Sophie Ringuette
(Translated by Google) Very bad service, the lady wanted to give us only 50 euro bills and no small bills.So, after an interminable wait, we had to go elsewhere.(Original)Très mauvais service, la dame voulait nous donner seulement des coupures de 50 euros et aucune petites coupures.Donc, après une attente interminable, on a du aller ailleurs.
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March 2023 by JP Borgus
(Translated by Google) Endless wait Friday morning. completely disorganized cashier, too many tasks to do at the same time (answering the boss's requests, answering the phone, doing the cash at the same time as serving customers?!?)Change hours of operation if you are unable to provide service.(Original)Attente interminable le vendredi matin. caissière complètement désorganisée, trop de tâches à effectuer en même temps (répondre aux demandes du patron, répondre au téléphone, faire la caisse en même temps que servir les clients?!?)Modifier les heures d'ouverture si vous n'êtes pas capable d'offrir le service.
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March 2023 by sim
(Translated by Google) This exchange office is stealing from customers. In addition to making a mistake on the money given (forgetting 1000 pesos out of 8000), the exchange rate displayed on the website is a misrepresentation compared to the rate applied. In addition, the rate is much lower than the competition of exchange offices in Montreal. We made a complaint and got no follow up from the manager. Please boycott this exchange office. the best thing that could happen would be for it to close.(Original)Ce bureau des change vole les clients. En plus de commettre une erreur sur l’argent remis (oubli de 1000 pesos sur 8000), le taux de change affiché sur le site web est de la fausse représentation comparativement au taux appliqué. En plus, le taux est largement inférieur à la compétition des bureaux de changes de Montréal. Nous avons fait une plainte et n’avons obtenu aucun suivi du gérant. Svp, boycotter ce bureau de change. la meilleure chose qui puisse arriver serait qu’il ferme ses portes.
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February 2023 by Reiner Braun
(Translated by Google) Unfortunately here it is 2-3 times more expensive than the competitors..(Original)Malheureusement ici c’est 2-3 fois plus cher que les compétiteurs..
