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June 2023 by Google user
Literally the worst service I have ever received. I ordered a pair of shoes that were suppose to come within 3-7 days, and it’s now been a week and I have not even received an update about where my order is and why the delivery hasn’t been fulfilled yet. I have ordered from here before and the items came quick, but this order really is beginning to change my views on Steve Madden. I was told 2 days (after having to reach out) that the item may or may not be available and should ship the same day of our correspondence. It’s been 2 days now and I have not heard back from the customer support team nor is there any information whatsoever on the status of delivery. Considering the item was meant to be a gift and was over $100, one would expect at least some kind of update about the items status… all I can say is, I would not advise ordering online unless you are longing for a feeling of being robbed and taken advance of (I know this is dramatic but honestly this experience was just terrible).
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November 2022 by Lana Sultan
If you want to know what discrimination actually means you should Work at steve madden canada head office. They fire people without any warning in front of all the other employees to hire relatives.
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March 2022 by Chloë Nault
This is the head office btw, don't come here to shop
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March 2022 by Admin 801
Order online from Steve Madden? Might as well put a bullet through your brain. Double charges, confusing input.JUST DON`T
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March 2022 by Sylvana Harvey
Head office. Not a store.
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March 2022 by percy mejia rodriguez
(Translated by Google) Quality in each product!!!(Original)Calidad en cada producto!!!
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March 2021 by AAA Zz
Low quality shoes customer service is bad
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March 2021 by Lawrence Bertrand
(Translated by Google) Really disappointed and frustrated. I buy a gift for my wife on the site. After waiting 1 week without news, I received a refund from Paypal for my purchase, without any warning from Steve Madden Canada. Nothing that explains or justifies the refund. They send me back my money and "crosse toé". Truly a deplorable attitude of deficient customer service.(Original)Vraiment déçu et frustré. J'achète un cadeau pour ma femme sur le site. Après avoir attendu 1 semaine sans nouvelle, je reçois un remboursement de Paypal de mon achat, sans aucun avertissement de Steve Madden Canada. Rien qui m'explique ou justifie le remboursement. On me renvoie mon argent pis "crosse toé". Vraiment une attitude déplorable de service à la clientèle déficient.
