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February 2024 by A C
Doing business with cuisines La Clé is the decision I regret the most in my life. I paid $12,000 for a kitchen that wasn't worth more than $2,500. To say I was fooled would be an understatement. All the products are of poor quality, handles are already rusty and the finish is stripped, cabinets with cheap coating and indescribably thin, no resistance to wear, plastic films not removed before heat-sealing therefore residue in EACH of the cracks . Counters and sink installed without caulking, result: within two years, the edge of the sink and the crack in the counter are completely warped, irreparable, and I have to pay again to have the entire counter replaced. As soon as a drop of water hits a melamine joint it's ruined, everything buckles, and in a kitchen there is constantly water so it's impossible not to have it. My drawers are all warped, and so is the edge under the counter. Lamentable installation by incompetent guys, they have to be constantly checked and corrected for their errors. The finish is absolutely disgusting, everything is crooked, nothing is square, the doors are not flush, the hinges are poorly installed, the holes are oversized and mislocated, it is shimmered everywhere, the cuts are made the round saw therefore not straight, screws installed crooked and the heads are not flush... nothing worked, and what's more they mess up the units when installing them. A horror. Obviously it is impossible to get them to come back and fix their messed up job afterwards. Don't make the mistake I made: they asked for the full amount BEFORE installation, having known I would have only given half, and the remainder after ONLY if they had everything arranged.It's your hard earned money, take it to a big, competent brand instead of going to that mom & pop shop that hires crackheads to ruin your new $20,000 kitchen.Services: Cabinet design
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November 2023 by Maude Goulet
Beautiful and good experience! Quality of service, products, competitive prices. Impeccable tracking. THANKS
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June 2023 by caroline Rivard
(Translated by Google) I highly recommend Creation LaCle!My 2 projects carried out with them were designed with quality materials, the proposed designs are up to date and the installation was done with great accuracy! Their prices are fair, the delivery times reasonable and their attention to detail and precision exceeded my expectations!Thank you Marie-Claude Breen (LaClé) for supporting me in the realization of my projects.(Original)Je recommande hautement Creation LaCle!Mes 2 projets réalisés avec eux ont été conçus avec des matériaux de qualité, les designs proposés sont au goût du jour et l'installation s'est faite avec une grande exactitude! Leurs prix sont honnêtes, les délais de livraison raisonnables et leur souci du détail et de la précision ont surpasser mes attentes!Merci Marie-Claude Breen (LaClé) pour m'avoir accompagné dans la réalisation de mes projets.
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June 2023 by linda crepeau
(Translated by Google) I am so happy and satisfied with the services of Création La Clé cuisineniste.I needed storage for the laundry room, I dared to tell them about my ideas and submitted a small sketch. I received good advice, a plan, they moved to take the measurements of the room. Everything was well coordinated, delivery and installation by a professional, perfectionist! A big thank you to the whole team!(Original)Je suis tellement heureuse et satisfaite des services de Création La Clé cuisiniste.J’avais besoin de rangement pour la salle de lavage, j’ai osé leur parlé de mes idées et soumis un croquis pas de grandeur. J’ai reçu de bon conseils, un plan, ils se sont déplacés pour prendre les mesures de la pièce. Tout a bien été coordonnées, la livraison et l’installation par un professionnel, perfectionniste! Un gros merci à toute l’équipe!
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May 2023 by Melanie Lalonde
Great team, human and family management, the employees are courteous and conscientious! I recommend!Services: Cabinet design
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May 2023 by Norm Paquette
(Translated by Google) We had it done with Créations Lacle and our experience was very positive. Thank you Marie-Claude for your time and your patience with us. A new kitchen is always difficult to imagine on paper. We now see our cabinets and everything has been in the Rules of the Art. Marie-Claude was very attentive and available to us and the team took care to install everything as it should. Not easy to produce cabinets under great demand and with several projects in progress. Thank you for the patience of the whole team!(Original)Nous avons fait faire avec Créations Lacle et notre expérience a été très positive. Merci Marie-Claude pour ton temps et ta patience avec nous. Une nouvelle cuisine est toujours difficile à imaginer sur papier. Nous voyons maintenant nos cabinets et le tout a été dans les Règles de l'Art. Marie-Claude a été à notre grande écoute et disponible et l'équipe a pris soins d'installer le tout comme il se doit. Pas facile de produire des cabinets sous une grande demande et avec plusieurs projets en cours. Merci de la patience de tout l'équipe!Service: Custom cabinet design & installation
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April 2023 by Pascal Marion
(Translated by Google) Very professional company which is always in development in order to improve its product, its service and its quality. I can tell you that they are more than professional people who take their work to heart. The owner is aware of everything that is happening in order to offer the best to his customers. It's not a job for them but a passion.I invite you to come meet them and see what they can do for you.For me they made a huge difference.(Original)Compagnie très professionnel qui est toujours en perfectionnement afin d'améliorer son produit, son service et sa qualité. Je peux vous affirmer que ce sont des gens plus que professionnel qui prennent leurs travail à coeur. Le propriétaire est à l'afu de tout ce qui se passe afin d'offrir le mieux à ses clients. Ce n'est pas pas une job pour eux mais une passion.Je vous invite à venir les rencontrer et voir ce qu'ils peuvent faire pour vous.Pour moi ils ont fait une énorme différence.
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March 2023 by Ms.E
Horrible experience from the beginning. Extreme lack of class professionalism. Nothing is explained to clients. A one-time 20 minute appointment was all they provided for our entire KITCHEN. Extremely disappointed with them. You get what you pay for. To all contractors, stop taking the cheap way out. Your clients will be much happier.
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March 2023 by Ms.Guddemi
(Translated by Google) Horrible horrible company. My contractor unfortunately went with them to do our cooking. We had Catherine as a designer. We had ONE date, where we were barely asked about what we wanted. She didn't explain ANYTHING. During the installation of my kitchen, my cupboards had huge neon covers. I HAVE NEVER ASKED FOR NEON CACHES. They said because it was on the design, they weren't going to replace it. The designer was NEVER explained to me by Catherine. Christiane was my aftersales consultant and she was just as awful. Incredibly rude and impatient. Lots of measurement errors too. DON'T WASTE YOUR MONEY, GO ELSEWHERE.(Original)Horrible horrible compagnie. Mon contracteur est malheureusement allé avec eux pour faire notre cuisine. Nous avions Catherine comme designer. Nous avons eu UN rendez-vous, où on nous a à peine posé des questions sur ce que nous voulions. Elle n'a RIEN expliqué. Lors de l'installation de ma cuisine, mes armoires avaient des immenses cache neons. J'AI JAMAIS DEMANDE POUR DES CACHE NEONS. Ils ont dit que parce que c'était sur la conception, ils n'allaient pas le remplacer. Le designer ne m'a JAMAIS été expliqué par Catherine. Christiane était ma conseillère après-vente et elle était tout aussi horrible. Incroyablement grossier et impatient. Beaucoup d'erreurs de mesurement aussi. NE GASPILLEZ PAS VOTRE ARGENT, ALLEZ AILLEURS.
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December 2022 by Karine Germain
(Translated by Google) We did business with Création La Clé for our kitchen cabinets and we are more than satisfied with the results. From design to installation. Thanks to Karine for having succeeded in creating the kitchen that I imagined. The installer Richard and the service team (Stéphane and Normand) did a perfect installation! I recommend the company without hesitation(Original)Nous avons fait affaire avec Création La Clé pour nos armoires de cuisine et nous sommes plus que satisfaits des résultats. De la conception à l’installation. Merci à Karine d’avoir réussi a créer la cuisine que j’imaginais. L’installateur Richard et l’équipe du service (Stéphane et Normand) ont fait une installation parfaite! Je recommande l’entreprise sans hésiterServices: Installation
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September 2022 by Yves
(Translated by Google) Very bad after-sales service, lack of professionalism(Original)Très mauvais service après vente, manque de professionnalisme
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September 2022 by Stéphane Canuel
(Translated by Google) Be careful when reading some comments, probably some take the opportunity to let off steam, I had to call the after-sales service for a problem and they took care of me with the professionalism that one should expect, Marie -Claude Breen advised us for our new kitchen, we are very satisfied with the final product, we who have no talent for decoration, for the installer (I lost his name) all I can say is is that he is good at finishing, my wife is a screen printer and cuts millimeters in 3 a day, the final inspection was confluent, and finally Stephane who came back to install the missing panels is an experienced technician and Also very good at customer service. Thank you to your whole team, the customer experience is successful.(Original)Faite attention en lisant certain commentaires, probablement que certain en profite pour se défoulé, j'ai eu a faire appel au service après vente pour un problème et ils m'ont pris en charge avec le professionnalisme a lequel on doit s'attendre, Marie-Claude Breen nous a conseillé pour notre nouvelle cuisine, nous sommes très satisfait du produit finale, nous qui n'avons aucun talent pour la décoration, pour l'installateur (j'ai perdu son nom)tout ce que je peux dire c'est qu'il est doué pour la finition, ma femme est sérigraphe et coupe les millimètre en 3 a tous les jours, l'inspection finale a été confluente, et finalement Stephane qui est revenu installer les panneaux manquants est un technicien d'expérience et aussi très doué pour le service a la clientèle. Merci a toute votre équipe, l'expérience client est réussi.Services: Installation
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April 2022 by Kim Leblanc (revolutioncat)
(Translated by Google) Poor installation. I recommend zero. The images speak for themselves, not to mention the badly installed kick edges...(Original)Installation médiocre. Je recommande zéro. Les images parlent d'elle même, sans parler des edges de coup de pieds mal installer...
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April 2022 by Michel Martin
(Translated by Google) They don't come down to "just" making cabinet doors to revamp a kitchen, you have to take the entire kit, don't waste your time. Too bad because I wanted to encourage a LOCAL business, but I will have to turn to the orange sign of the USA ...(Original)Ils ne s'abaissent pas à faire "juste" des portes d'armoires pour revamper une cuisine, il faut prendre le kit au complet, ne perdez pas votre temps. Dommage car je voulais encourager une entreprise LOCALE, mais je devrai me tourner vers l'enseigne orange des USA...
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September 2021 by Sam Serfaty
Contacted them to complete cabinetry previously done, simply adding doors to the cabinets they did. As they did the entire house, We felt they it would be the best to continue with them. They sent someone over to take measurements and called me back 2 weeks later saying they will not do the job as they don't have the plans and that the "boss does not want to do the job. they told me to call a wood maker, and cut the conversation short..... it is very disappointing. With the extra demand this pandemic is causing , some businesses are being short sighted and forgetting that once everything comes back to normal, the reputation they are creating will still be there.
