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October 2024 by Lowrence Blanchette
Honestly this is my worst banking experience ever (I am a customer in 3 other banks) both on the phone and in person the service is horrible. Very long and painful, this company is mediocre. For invoicing things they are good for example. No follow-up to my complaints.
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September 2024 by Steph G
Welcome without a smile. A fee of 9.95 to give me a draft when I closed an account. There was no fee-free option other than cash settlement which was not possible on the day or practical for the amount in question. In addition, we "forgot" to calculate the interest on $100 that I was owed.
Fortunately this amount was finally given to me by the CIBC telephone service. Be careful.
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June 2024 by Chalet Zen
Very bad experience, no service!!
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May 2024 by Diane Albert
Unfortunately, the branches in Saint-Jérôme seem outdated when it comes to a business account! In all honesty, I encourage any entrepreneur not to consider these branches. To be more precise, Ms. Chantal Matayer, from Boul Labelle, made observations and ideas which were subsequently completely refuted by the members of the Rosemère branch; as well as by a director of the National Bank.
Ms. Matayer expressed herself with such contempt and in such an outlandish way that it would be better for her to direct her career towards writing sensational novels, bordering on horror, rather than to stun and disorient the customers by his words…
I pity the people of SMEs, who have suffered certain setbacks, for having swallowed their salad…(!!!)
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February 2024 by Daniel Diecast
La banque est fermé pendant pres d une heure car tout le monde est partie manger il est presentement 13:40
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February 2024 by Sylvie Levert
Nous sommes clients avec eux depuis plus de 30 ans et nous sommes toujours satisfaits des services, des produits, des recommandations pour nos besoins etc...... personnels gentil et compréhensif. Et ça répond toujours à nos attentes.
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November 2023 by Michel Hébert
I am not a customer of this branch but on two occasions I found help for a fraud problem and the cashiers did everything possible with compassion and a smile to help me today I really thank themMichel Hébert for Sylvie Leduc
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October 2023 by Charles Lapointe
CIBC Credit has no communication with their branches so the information given by the advisors is invalid. Avoiding taking a CIBC costco is an advantage to save your time..
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September 2022 by LINDA DUBOIS
(Translated by Google) Bad experience for a mortgage and personal loan for my spouse. Even for a loan, lack of competence and unreasonable deadline. When there is a problem, the management does not return its messages within a reasonable time. I have been with National Bank for several years, and never had this kind of service.(Original)Mauvaise expérience pour un emprunt hypothécaire et personnel pour mon conjoint. Même pour un emprunt, manque de compétence et échéance irraisonnable. Lorsque problème, la direction ne retourne ses messages dans un délai raisonnable. Je suis avec Banque nationale depuis plusieurs années, et jamais eue ce genre de service.
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September 2022 by Emeric O
(Translated by Google) Super slow counter service. 1 single open counter. 45 min of waiting for 4 people in line!!(Original)Service au comptoir super lent. 1 seul comptoir ouvert. 45min d attente pour 4 personnes en file!!
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August 2022 by Otis Isabelle
(Translated by Google) The worst service ever received from a banking institution. In a simple succession file in addition, deficient and incompetent customer service or even non-existent.(Original)Le pire service jamais reçu d'une institution bancaire. Dans un dossier simple de succession en plus, service à la clientèle déficient et incompétent voir inexistant.
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July 2022 by Isabelle Otis
The worst service ever received from a banking institution. In a simple succession file in addition, deficient and incompetent customer service or even non-existent.
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November 2021 by Diane Bourgeois
(Translated by Google) I have always received excellent service(Original)J'ai toujours reçu un excellent service
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November 2019 by François Pollak
No idea if they are competent, I've been in line for 20 minutes, there are 8 employees and only one busy responding to customers. A definite lack of judgment and professionalism.
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November 2019 by Andreanne Schumacher
Extremely slow service, no staff available to help when there are several customers waiting. If you are looking for a financial institution I recommend any save CIBC.
