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August 2024 by mike grass
Excellent product and excellent service.
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June 2024 by Diane Bouchard
Very beautiful furniture of exceptional quality. The staff is kind and competent. I always buy my furniture from this place.
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April 2024 by Jean Tremblay
Good service, satisfactory answers to questions and no pressure.
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March 2024 by daniel hudon
Absolutely terrible quality!! What I received has nothing to do with what I tried in store. After 6 months of waiting for my sofa, I received a loveseat that creaks, squeaks, plays the violin, a little piano, and so on!!!To be honest, it seems like a total scam to me.There I am waiting to have my squeaking loveseat repaired, my rocking chair from Europe "top quality" does the same thing!!!! $2300 for a rocking chair and it looks like it's already 17 years old!!!!It's discouraging....Let it go lazy-boy... total scam!!!
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February 2024 by E-A V
Excellent service from Martin and Sébastien. Comfort also unbeatable!Strongly recommended!
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June 2023 by Laurence Soulières
Avoid at all costs. Worst after-sales service experience. Quality not consistent with what is presented in store. Problem with seats, arms, padding, seams. 1 year after purchase, no problem resolved on my three sofas purchased. Store policy: no exchanges or refunds. Endless exchanges with after-sales service. forget to follow up. We went to the store three times to see a manager, who is rolling the ball with after-sales service.
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May 2023 by Lucke
I chose a sofa and armchair set. I make a few modifications like this: we change the legs, color of the fabric, etc... no cookie-cutter modifications. I was expecting a bill of 2,800 with taxes and it was more like $3,700. I try to understand everything and the seller says: but sir, you took practically everything from the menu!! I moved to a competitor where there were no gray areas.
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May 2023 by Gabriel Pelletier
No after-sales follow-up. I'm still waiting for my two extra firm seats on my couch... and this after a service call made last July. I finally have to get rid of my couch because it's not comfortable.
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January 2023 by Loïc L
(Translated by Google) Good service from Martin, thank you very much for your advice!Purchased a second La-Z-Boy chair, the first dates from 2011 and is still doing great.We offer many fabric choices, in all tones and finish qualities. I appreciate the possibility of borrowing a sample at a refundable cost of $50 to check if the color matches well in the future location of the chair.5 months of waiting, to be considered in your development project.I will add the last star when I receive the product.(Original)Bon service de Martin, merci beaucoup pour vos conseils!Achat d'un deuxième fauteuil La-Z-Boy, le premier date de 2011 et se porte encore à merveille.On vous propose beaucoup de choix de tissu, dans tous les tons et qualités de finis. J'apprécie l'emprunt possible d'un échantillon au coût de 50$ remboursable afin de vérifier si la couleur s'agence bien dans le futur emplacement du fauteuil.5 mois d'attente, à considérer dans votre projet d'aménagement.Je rajouterai la dernière étoile lorsque réception du produit.
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November 2022 by Nathan
Great selection and quality, sales staff friendly and helpful, even in English which he struggled with a bit but I appreciate the effort.
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August 2022 by Jean Parkin
Well made sofas, many styles and choice of colours. Helpful knowledgeable staff.
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July 2022 by Jean-Francois Dupont
(Translated by Google) Nice place to find branded products(Original)Bel endroit pour trouver des produits de la marque
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April 2022 by Daniela Tudorie
(Translated by Google) Very good experience(Original)Très bonne expérience
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April 2022 by Simon Berthiaume
The product itself is great ... so far; my gripe is with the sales process. We went to the store with pictures and dimensions of our stairs to the basement because we were worried some models wouldn't fit and even inquired if there was a paid service we could get so someone could come get dimensions to which we were told they don't provide that, but were reassure the sofa we had eyes on would fit (even if we also had a 2nd smaller choice in case). In the end, you guessed it, the sofa didn't fit and their contract states that it's the customer's responsibility to check so we were told it would cost 400$ extra to disassemble the sofa in store and reassemble it once delivered. Now, I understand a store can't be liable for people ordering without checking, but when a store can't even have professionals do it, how do they expect a customer who buys a sofa every 15-20 years to know that stuff.I will still give 3 stars because of the product quality AND the fact that the sales manager covered 150$ of the 400$ for the extra work, but I would have rather paid 75-100$ up-front for some kind of fitting service and save all the hassle and stress this caused. Next time I'll just buy Ikea which come disassembled or find a store that really assists you in your purchase. I was expecting much more from the La-Z-Boy brand.
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March 2022 by Guy-Philippe Saint-Jacques
(Translated by Google) Where do you repair a Laz Boy ciborium????(Original)Ou répare t on une Laz Boy ciboire ????
