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“I recently ordered 2 lamps, one of which didn't meet the manufacturer's stated specs. I contacted Montreal L&M about a return, and Maria in customer service handled the problem quickly and graciously. She was an absolute delight to deal with and I would absolutely shop with them again.”
“I took the BBQ 101 course that I received as a gift from this company that I didn't know about.I went there without much waiting but I loved my evening so much, I thought I was good at barbecue but it's crazy what you learn about cooking technologies....Great service!!!!”
“I have Ego tools and snowblower. These have a good warranty but good luck trying to enforce this warranty if you purchased your Ego device from Rona, Réno-Dépôt or Home Dépôt. It's downright impossible. This is where Cloutier Pro finds its value. It offers peace of mind in terms of guarantees. My Ego snowblower that I had purchased from them stopped working and it was: "No problem sir, please bring it to us and we will repair it and return it to you within 48 hours at no cost". Now try to have such a service in supermarkets or if you bought it online. It's impossible. I live in Gatineau (my parents live not far from Cloutier Pro) and from now on it is Cloutier Pro for all my Ego device purchases without exception. The added value it offers is totally worth the detour.”
7AM - 6PM
650 Rue Notre Dame, Lachine
Hardware Stores
“Last week I went to Home Depot to buy a piece of plywood and ask them if they can cut it for me. The guy told me the saw is in the back I can cut it myself and then today I went to the Rona and I asked them if they can help me And they did no problem and they cut it for me. The exact size that I needed very friendly and the price was very reasonable. If you do not know what you’re doing and you need help, I would recommend that you go to Rona”
“Very nice place , well organised... Went for the kids workshop and it was fun, later passed by the garden centre, they have a huge amazing collection of plants, flowers, shrubs and even veggie plants such as tomatos , peppers, different kinds of herbs: mint, basil, rosemary....”
“In a very visible contrast to Canadian tire, you actually find staff that works there in the alleys ready to help you instead of hiding in the back store.The staff is friendly and knowledgeable and can always point you to the right expert when they don't know the answer to your questions.A large variety of items for pretty much any project you need to undertake.”
“We needed wood, Carlton pipe, mulch, screws, etc. to build a greenhouse. We found everything we needed. The service was great from the clerk inside to the guy in the courtyard. Always good advice.”
“Very good quality products, excellent customer service!I needed to replace a broken part, very quick response and received the part only 2 days later. (Would have received in 1 day depending on the location of the package but Canada Post delays)I highly recommend!”
“Aux pièces et service: monsieur lester mérite 5 étoiles. Compétence et patience pour trouver les pièces d’un ancien tracteur ariens. Toujours avec le sourire. Merci”
“Good neighborhood hardware store. It’s disappointing, however, that there are no trees in the parking lot, just asphalt. In 2024, having a vegetative cover is a must for businesses.”
“4 stars, ...the staff is practically elsewhere?!! For the rest I found a little gem of a succulent plant, a Haworthia. On the other hand, no choice or even any small pot cover, limited choice in plant decoration.”
“Excellent service!!! It's been 5 times that I've met one of the cashiers, Priscille, who is very polite and super nice and, above all, smiling all the time. Honestly 5 stars for the store”
“If we talk about excellent service, Mr.François and his colleagues have succeeded to the maximum, in terms of painting and blinds, I am completely satisfied, a big thank you”
“Great to be able to know where the items are in the rows. In addition, the employee with whom I did business took all the time to find other items that I could not find. He was attentive and helpful.”
“I am giving a five stars to mr. ANGELO from the flooring department he was very polite and professional he’s calculating where on point. I spent exactly what I needed . He’s the one to go to.”
8AM - 12PM 1 - 5PM
471 25e Av, Saint-Eustache
Hardware Stores
“(Translated by Google) Advisor Andrée Duplessis offers impeccable and very professional service. Return calls, follow-up by email, meeting in store, etc. We had several problems with the availability of our plumbing accessories with our contractor for a new construction project. Ms. Duplessis saved us a lot of headaches by offering us very good advice and solutions.(Original)La conseillère Andrée Duplessis offre un service impeccable et très professionnel. Retour d’appels, suivi par courriel, rencontre en boutique, ect… Nous avions plusieurs problème avec la disponibilité des nos accessoires de plomberie ave notre entrepreneur pour un projet de construction neuve. Mme Duplessis nous a évité beaucoup de casse-tête en nous offrant de très bon conseil et solutions.”
“Very neat and easy to navigate in the store. Staff are helpful. Their website will show the aisle and section on each item so very easy to find what you need. Price can be a tad bit more expensive but worth it versus the messy and never have stock reno depot across the street.”
“Usually I go to Reno every month twice or 3 times, this place is helpful , unlike the completion which is “ORANGE” :) you know who, you ask a question here and people know where the products are. Prices are decent and layout is well thought of. It’s not my first place to go for my initial needs but it’s growing on me.”
“Great hardware store and amongst the better Reno-depots. Wells stocked and good prices. Only issue (and reason for the 4 star review) is the young employees are not well trained and seem to not care much for being there. This is typical of the younger employees in many industries but it just adds a level of frustration when you ask for something and they aimlessly walk around or send people off to random aisles (and by all means I am not asking technical and carpentry questions, just simple items placements and stock info). Overall pretty good as long as you know what you're looking for and don't require much assistance.”
“I really liked my experience at Rona I had excellent service from Mehdy the employee in charge of the materials section he explained everything the price, even he did the calculation he brought a trolley to take away the goods. ...”
“Pricing is reasonable. A lot of products to choose from with ample parking space.I was lost in the amount of product options that I had to ask for help. The first person I talked to was new, so he called in for someone with more experience to assist me, and it felt like that person was passionate about helping others - gave me all the details, recommendations, and tips & tricks.”
“During the power failure, although the store did not have power, they remained open to serve clients. It was dark in the store and a sales person accompanied us to help us find everything we needed including propane gas cannisters and batteries.”
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“First time shopper at Matériaux Pont-Masson in Pierrefonds-Roxboro and it was a positive experience. Joe the customer service clerk helped me immensely providing everything my job sight needed for that day. Thank you again for a great shopping experience!!”