-
November 2024 by Lia D
Arrogant, without any professionalism.
Don't talk about promotions. And they persisted in giving me my holiday discount even though I had passed within the promotional deadline.
No thanks.
-
October 2024 by Chloe Houle
At the kiosk on Place Rosemère, this Wednesday, the employee arrived 30 to 40 minutes later than opening, there were 3 people waiting. Today I show up at 10 a.m. (opening time at 9 a.m.), no employee present. Really a shame, I love their jewelry, but every time I go there, no one is there.
-
October 2024 by Berthiaume Maude
Arriving at the kiosk the poster says back in 5 minutes, “the employee” returns 30 minutes later, does not seem in a hurry. She doesn't even know how to do returns/refunds so take another 15 mins just to get my money back. Really bad experience I don't recommend the place. In addition, the jewelry is horribly poor quality. It is listed as freshwater pearl on their site even though they are very obviously fake plastic pearls. I tried to leave a negative review on their website, the negative reviews are not even published so we only see the positive ones even though they are not really 5 star products. Really everything about this company is poorly done.
-
March 2023 by Elizabeth Lavoie
(Translated by Google) I have been buying from this company for years and their jewelry has never disappointed me! Everything is super quality and I've never had any discoloration with the gold colored jewelry despite never taking it off! No matter which Mia store I go to, the employees always give excellent service, but more particularly Yalda at the Rosemere store, she gives impeccable service! I recommend 100%(Original)J’achète de cette compagnie depuis des années et leur bijoux ne m’ont jamais déçu! Tout est de super qualité et je n’ai jamais eu de décoloration avec les bijoux de couleur or malgré que je ne les enlève jamais! Peut importe la boutique Mia que je vais les employés donne toujours un excellent service mais plus particulièrement Yalda à la boutique de Rosemere elle donne un service impeccable! Je recommande a 100%
-
February 2023 by Mme Coucou
(Translated by Google) *** Mia, to follow up on your answer, my comment is 3 years old and my purchase was made by credit card. If I wrote this comment, it's because they couldn't help me in the store. I imagine that your policy has changed since time... A little too late to want to help...*** Be careful if you make an online purchase! They do not return/exchange in store! Also, if you received a discount, well, it's final sale! I ordered 3 pairs of earrings. There is one with a small hole in the side as if damaged by a sharp tool. At the price it costs we expect it to be in good condition! There is no quality control! Even if I could exchange it, it has to be done by post...Really archaic as a system and above all not ecological! I will not buy these jewels again!(Original)***Mia, pour faire suite à votre réponse, mon commentaire date de 3 ans et mon achat avait été fait par carte de crédit. Si j'ai écrit se commentaire, c'est qu'on a pas pu m'aider en boutique. J'imagine que votre politique à changé depuis le temps...Un peu trop tard pour vouloir aider...*** Attention si vous faite un achat en ligne ! Ils ne font pas de retour/échange en boutique! De plus, si vous bénéficié d'un rabais et bien c'est vente finale!J'ai fait une commande de 3 paires de boucles d'oreilles. Il y en a une une avec un petit trou sur le côté comme si endommagé par un outil pointu. Au prix que ça coûte on s'attend que ça soit en bon état! Il n'y a pas de contrôle de qualité! Même si je pouvais l'échanger il faut le faire par la poste...Vraiment archaïque comme système et surtout pas écologique! Je ne vais pas racheter ces bijoux!
-
February 2023 by Celine B
(Translated by Google) Hello, I never received my earrings but my payment went to him on 07 11 22 very disappointed.(Original)Bonjour, je n'ai jamais reçu mes boucles d'oreilles mais mon paiement lui est passé le 07 11 22 très déçue.
-
February 2023 by G B
(Translated by Google) The jewels lose their color after a month. This is according to them "friction".Good luck to anyone who wears braces and manages to avoid chafing.The prices do not justify the quality of the products!Reply:I did contact customer service and was clearly told that there was nothing to be done and that no warranty applied when it came to "chafing" wear (even after 'a month)(Original)Les bijoux perdent leur couleur après un mois. Cela est selon eux « au frottement ».Bon courage à toutes celles qui portent des bagues et qui parviennent à éviter les frottements.Les prix ne justifient nullement la qualité des produits!Réponse:J’ai bien contacté le service à la clientèle et on m’a clairement dit qu’il n’y avait rien à faire et qu’aucune garantie ne s’appliquait quand à l’usure « par frottement » (même au bout d’un mois)
-
January 2023 by Savannah Ramirez
Jewelry is excellent for the price. Staff at this location is super helpful and nicer than the staff after Carrefour Laval. I recommend going to this one.
-
January 2023 by Veronique Matte
(Translated by Google) Very disappointed with their after-sales service. I do not recommend their jewelry at all.. very cheap which breaks in less than a month and no way to get a refund afterwards. Company to avoid!(Original)Très déçue de leur service après-vente. Je ne recommande pas du tout leurs bijoux.. très cheap qui brise en moins d’un mois et pas moyen de se faire rembourser par la suite. Entreprise à éviter!
-
December 2022 by Gabriel Caron
(Translated by Google) Thank you to Mrs. Johanne Côté for these great tips. Very empathetic to the needs of these customers and very professional!(Original)Merci à Madame Johanne Côté pour ces supers conseils. Très empathique au besoin de ces clients et très professionnelle!
-
November 2022 by Sasha Phillips
I ordered online & live in BC. The jewelry is beautiful! Such a great alternative to paying prices of precious metals but is still hypoallergenic. Customer service is amazing. Returns/exchanges are easy. I also got a 50% discount for my birthday! I will definitely be a repeat customer!
-
March 2022 by S B
(Translated by Google) Great service, super nice and welcoming sellers who listened to our needs! Quality jewelry I love, it's my favorite store. In addition, we are entitled to 50% off on our birthday!(Original)Super service, vendeuses super gentilles et accueillantes à l’écoute de nos besoins! Bijoux de qualités j’adore, c’est mon magasin préférée. En plus, on a le droit à 50% de rabais à notre anniversaire!
-
March 2021 by M B
(Translated by Google) Cheap jewelry that quickly discolors and breaks even if care instructions are followed. No after-sales service or warranty offered, just wasted all my money. They do not do in-store returns or exchanges for online purchases.(Original)Bijoux cheap qui décolorent rapidement et brisent même si on suit les instructions d'entretien. Aucun service ni garantie après-vente offert, j'ai juste perdu tou mon argent. Ils ne font pas de retour ni échange en magasin pour les achats en ligne.
-
March 2021 by Isabelle Laforest
(Translated by Google) Very bad experience with their trading systems. I have been a customer for a long time, I bought several jewels, but now it's over for me. Very disappointed with the service received. Really bad after sales service(Original)Très mauvaise expérience avec leurs systèmes d'échange. Je suis une cliente depuis longtemps, j'ai acheter plusieurs bijoux, mais maintenant c'est terminé pour moi. Très déçu du service reçue. Vraiment un mauvais service après vente
