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February 2024 by Denise Pelletier
We called for a reservation coming back from Matane in the evening thinking of taking advantage of the swimming pool and jacuzzi,In the morning near 1 Jaccuzi we learned that the swimming pool has been closed for several months, for the Jacuzzi on the Spa side it is extra$$.They tell us that it is written on your email confirmation also we can see on their site with 1 click at the top of the page on the left side....bla bla blaWho takes the time to read all the news when the photos are there with people in the poolNot strong!!!!!As for the restaurant, the services and food are very good.
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February 2024 by charline lemaire
The staff is very rude and poorly trained. We booked for the pool and it didn't have a pool. When I mentioned it to the staff, they informed me that I was the problem and that it was clearly indicated on booking that there was no swimming pool. I had to open my phone and prove it.... the supervisor asked us to choose between reimbursement or the spa, except that it is prohibited for children under 8 years old (we have two babies). We decided to leave, unfortunately the spa charged me half for a massage that I could not do due to the hotel's cancellation. I was never authorized to give my credit card to the spa. They did it without my authorization to a person I didn't know, it's a huge lack of professionalism, which would qualify as fraud. When, I called back the next day to find out why, I had been charged 55 $, the manager told me, I didn't understand this amount and confirmed to me that they had not given my card number to anyone, except that the masseuse confirmed to me that she had gone in person to the reception retrieved my card numbers and that we had given them without any problem... I had to block my card, I don't want my card numbers to be given to anyone and no matter when.... when I called the supervisor back, he told me that maybe they had given me my card number but that he didn't really know more, he still doesn't know the first name of the girl he gave it to...I'm still shocked....I sincerely hope this doesn't happen to another person. I am hesitant to even make an official complaint to the authorities.
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February 2024 by Tactical Ghost
terrible place. Complete mismatch between price and quality. big complaints, but because of the staff and service everything is just
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February 2024 by cacomeau48
Quiet, comfortable and clean, courteous and welcoming staff. What more can be said.
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January 2024 by Jacqueline Lombard
As you walk in you feel the uniqueness of this contemporary hotel Attention to details and service is everywhere. I love the sustainable policy of the place; reduce, reuse and cleanliness ?
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January 2024 by Mathieu Steelandt
We stayed at this hotel with two young children. I called before booking to make sure my children could swim and slide and I was told yes, no problem. Finally the swimming pool is closed from 11am to 4pm, the slide is unusable, the lifeguard is super stupid, the children are not allowed to run around or walk too quickly. Very boring place, the rooms are good. But I had booked for the swimming pool to let the children have fun, it was very disappointing.Rooms: Clean
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January 2024 by johanne desrosiers
Really not a great experienceWe had to rent with a terrace wow from 8 a.m. to 10 p.m. its cry at the swimming pool really noisy it is not recommended for relaxing as a couple but for those who are at the noa spa wow to do again
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January 2024 by jerome gerber
Very nice placeSafety: Very safe parking
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January 2024 by j-f bourgeois
Surprising!
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January 2024 by Dave Bezeau
Partying kept us up most of the night. Going on and off from 9pm till 4:30am. Staff were not helpful in getting the problem resolved. Staff didn’t seem to care at checkout.
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January 2024 by Next Trip Canada
This is a luxurious very clean and cozy place. Definitely worth the price. Unfortunately, we didn't have enough time to enjoy everything at the hotel. We arrived late and stayed only one night. Would love to stay for longer next time and try the pool, the restaurant and other amenities.Rooms: The rooms are so cozy, there are enough lights (actually many options for lighting) and the material is of high quality. The beds and pillows are so comfortable. Big screen TV. Microwave. Caffitaly Expresso coffee maker. We had a hidden additional bed that can be lifted giving place to a cozy couch. The bathroom is quite big which includes a high quality Glass shower. Soft and clean towels. Very good service and nice staff. I particularly liked the decoration of the rooms and the corridors where you can find beautiful wall art pictures.
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January 2024 by Marie-helene Pelletier
Nous nous sommes rendus à l’hôtel. Il y avait une équipe sportive qui courrait dans les corridors et cognait aux portes des gens jusqu’à 2h30 le matin sans aucune intervention de la part de l’hôtel malgré de multiples plaintes. L’hôtel est responsable de faire honorer ses politiques. Nous n’avons jamais vécu une expérience aussi désagréable.
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December 2023 by Jim Beretta
Great hotel. Conveniently located near a Petrocan station, right next door. We ordered room service and I had the streak and my wife the risotto. Both were excellent. The beds and linens were very comfortable and fresh. The rooms large and super clean. I certainly recommend.
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November 2023 by Aaron Lieff
My family and I have been staying here on our road trips for over 30 years. I highly recommend this motel. Staff is always a pleasure to deal with. They are continuously upgrading. The room, the bar, the restaurants. It's always very clean. It is also pet friendly which is great. There's 2 managers that stand out to me. They keep this place running super tight. Noel and Nick are doing a fabulous job. Also Allison and Charlotte are a pleasure. They make the best drinks. If you're in this area, you should definitely stay here.
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November 2023 by MGL
2 different experiences. Unanimous observation: rating 2*-Very noisy ventilation in the 2 bedrooms.-Exterior light often directly in front of the window, therefore too bright at night.Once with a very clean and friendly 'classic' room. Excellent coffee. (Photos 1 to 3)The other time room 2 double beds with a poor bathroom. (Photos 4 to 6)
