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November 2023 by Marie-Ève Deslauriers
Fast service and very nice employees. Cell phone functional again!
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October 2023 by Marie-hélène Guévin
Thank you very much Asma for your patience, your attention to detail, your attention to detail and customer satisfaction!I once again received top quality service!?
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October 2023 by james new
Perfect service I was turning around for weeks to repair my phone no one was qualified to do the job better than the certified technician of mobile and I especially thank Mounir who took charge of my repair, very good communication, impeccable customer service
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September 2023 by JEANNOT BRODEUR
I claimed to have been well served. Contacted last March for a battery replacement on Iphone 6 which was functional and following the battery change nothing works. I am told that the motherboard is at fault and I am sold an Iphone 8 for 269.03 TTI. I am recovering my old Iphone 6 which I am giving to my daughter who lives in France and who manages to have it repaired in France (Screen and battery replaced) for 80 Eur TTI and which is fully functional. This supplier is over for me
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September 2023 by Yann Rousset
Competent team, professional service. A special thank you to Asma, who provided outstanding follow-up!
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August 2023 by Dominic Leclerc
Contrary to what Google and the Mobile Klinik franchise claim, the Place Laurier branch refuses to act as a Google authorized repairer and to make their claim directly. So the employee referred me to the Galeries de la Capitale branch. Perfect waste of time. And the employee evacuated in the other notices, he is still there... evacuated....
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May 2023 by Nasser Baghdadi
Good morning,I would have liked to give 0 stars to express my disappointment with an employee who operates in this store. I left on Sunday April 16 to change the screen film on my phone, the employee treated me pitifully and even spoke to me unkindly. Instead of explaining to me how it works, he started shouting at me, I tried to explain to him that the film was misplaced with you the first time but his only concern was paying again. I tried to contact the store manager but this employee refused. All this to tell you that customer service should remain a major concern. THANKS
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April 2023 by Patrice Cote
Unmotivated employee, texts in front of customers, doesn't care if anyone talks to him. Not able to have answers to our questions, not able to know when the part to repair my phone will be ready. No jokes, a real waste of time. GO ELSEWHERE.
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February 2023 by Etienne Vachon
Service completely absent, I go there to change a battery that has swollen in a cell phone. The technician / I don't know what, completely slumped on a chair, gets out of it while I wait at the counter. Barely an audible hello and I present to him my problem which seems to annoy him to the highest degree by yawning in front of me. My device is open due to the swollen battery and he just flips it in his hands blankly. He told me that the battery would have to be changed and that the cost would be $100. Might as well buy a new cell phone tell me. I ask him three times if he wants to open the panel of my cell phone since I wanted to see my battery. My spouse asks him a question and he does not even answer, he seems much more interested in the discussion of one of his colleagues with another client. I took my things and ran from the place. I will never leave one of my devices to these people. I don't know what's going on in this shop, but for the past 6 to 9 months the comments have been increasingly negative. I do NOT recommend this place.
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February 2023 by Guillaume Auclair
wow! Human service, professional, understanding, patient, determined, positive... and so on! I called one morning after being referred by Telus, to make an appointment. I came home with a non-functional cell phone (no display). And I came out, with the same phone, which came back functional! Even after the technician's diagnosis, he remained relentless and meticulous until it worked. They give us the right time (the right information) and do the work in front of us, zero surprises. The team is super friendly and they always have a smile. When you enter the shop, it's a real shop. It really gives a feeling of: "We fix mobile devices here!". This is the right place. I mean, this is THE place. Many thanks!
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February 2023 by Justin Couture
I went there to get my phone screen repaired. The price was fair and the service was great. My phone was already ready after 1 hour. I recommend 100%
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January 2023 by michelle Duchesne (La toupie du Saguenay)
Amazing experience with a Klinik full of specials. A team that listens and surprises. We went there for Black Friday I bought an iphone 11 there for 0 dol and a crazy 20gig package for 30 dol. My chem is waiting for boxing day to go and have fun. The manager Jan-Luke a great professional and very human guy he always has the solutions to our problems to absolutely recommend the kliniik
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January 2023 by Seilamoney Oum
I don't have a good experience there. I explained to an employee the problem I have with my cell phone. I feel like he's calling me stupid by "questioning" or "guessing" what the real problem with my cell phone is. He concludes the reason why my cell phone was not working and therefore it did not need to be repaired although my explanations do not correspond to his conclusion. I wasn't quite sure, but I waited a few days later anyway. Unfortunately, my cell phone still had the same problem. I had to go to another repair place to fix it. My cell phone is now working fine.
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December 2022 by Francine Gauthier
Service excellent
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December 2022 by Louis Go
We went to buy two cell phones. The packages from this store are very interesting. Additionally, we had very good service. We will definitely return.The only thing to improve is that when we want an Android, the seller should not put pressure on us to buy an Apple instead ?.
