-
July 2024 by Justin Houle
Terrible phone experience
-
June 2024 by Marie-Lyne Genest
Extremely disappointed with the customer service...in fact it is non-existent.
-
April 2024 by Yvon yoyo
Very good banks quality services
-
February 2024 by Richard Gunn
Very difficult to communicate with a person. Always redirected to voicemail. Returns are very slow, if there are any.
-
February 2024 by Bu Burr
Never an answer on the phone at this bank, it is always redirected to a voicemail. Never answered the CIBC MasterCard phone either. I have been waiting for a Costco MasterCard replacement since October 2023 and the request has been made 2 times since then!!!!!!! and haven't received it yet. What's more, we are now in January 2024!!!! They answer nonsense every time I manage to contact someone and when I go to the branch, they only tell me to wait for my card without even checking the current status because the first request had not even been processed!!! They make me sweat!Don't apologize in a response when reading this message, apologies from traders have become too easy!!!! Avoid CIBC altogether!
-
September 2023 by Anthony Gagnon
Great customer service
-
June 2023 by Mathieu Dufour
(Translated by Google) Avoid CIBC credit cards. Their automatic security protocols block cards as soon as there is the slightest anomaly (to protect themselves). It was like that at the beginning of 2000, in 2012 and it happened again for my wife in 2023. It has already caused us to lose hotel reservations. Long live the competition!(Original)Éviter les cartes de crédits CIBC. Leurs protocoles automatiques de sécurité bloquent les cartes dès qu’il y a la moindre anomalie (pour se protéger eux). C’était comme ça début 2000, en 2012 et c’est encore arrivé pour ma femme en 2023. Cela nous a déjà fait perdre des réservations d’hôtels. Vive la concurrence!
-
June 2023 by Annick Drouin-Gilbert
(Translated by Google) Bad customer service(Original)Mauvais service client
-
October 2022 by J Bc
Super sevice.
-
July 2022 by Martin Careau
(Translated by Google) I went to this branch because only because it was highly rated on Google. The other branches had 3 stars and less... What a great experience! Quick and courteous welcome with a smile. In and out in 5 minutes. Thanks!(Original)Je suis allé à cette succursale car seulement car elle était bien cotée sur Google. Les autres succursales avaient 3 étoiles ett moins... Quelle superbe expérience! Accueil rapide et courtoi avec le sourire. Entré et sorti en 5 minutes. Merci!
-
November 2020 by carl bond
very good service
-
November 2019 by jddseb seb
A question comes to mind: is this a reliable bank? we speak to 3 different people (2 at the branch and 1 on the telephone) and they have a completely different view on a procedure, which in my opinion is not a first in their institution..... The quality of service leaves something to be desired .
-
November 2018 by Divaldo Laroche
Always great service. Fast and courteous.
-
November 2017 by Frédéric Gagnon
good service :)
