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October 2024 by farnoosh zaratshoa
The Worst after sale customer service experience!
I bought a dining table for almost $2,000, and after just three months, it’s already discolored. It’s so frustrating to spend that much on something that doesn’t even last for few month!
When I called customer service, they said they’d replace it, but they were out of stock. After a month of waiting, they finally called to set up a delivery. But when the new table arrived, it was already damage! The delivery team opened the box, saw the damage, and only brought the top—no base!
I called again since nobody followed up after three days. They gave me another delivery date for a week later, but guess what? The table came damaged again!
Now it’s been a week of me talking to the manager, and I’ve been passed around between the after-sales and delivery teams. No one has given me an update or followed up on the mess!
This has been an incredibly disappointing experience.
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October 2024 by Joanne M Jones
On my way home decided to stop at Mobilia because i was looking for a coffee table. Also ended up buying a new couch. We were served by Sylvia who was a pleasure. She was patient and pleasant and took the time to answer all the questions we had. She went way over what is expected from a salesperson.
She reassured us that we could call her directly if there were any issues. Thank you Sylvia you made furniture shopping easy.
Joanne J
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October 2024 by Denis Le Jour
Very good service and furniture store with lots of choice.
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August 2024 by Cristian Muresanu
Quality furniture, stuff is helpful, worth checking as an option. They have few affordable options as well
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July 2024 by Said Samman
I highly recommend the exceptional services of this outstanding Silvia. From the moment I interacted with her, she exuded professionalism, expertise, and a genuine passion for what she does. Her ability to understand my needs and provide tailored solutions was truly impressive. She went above and beyond to ensure that I was completely satisfied with my purchase and even offered valuable insights that enhanced my overall experience. Her friendly demeanor and proactive approach made the entire process seamless and enjoyable. I have no doubt that her dedication and commitment to her work make her a true asset to any team. Thank you for the exceptional service, and I look forward to doing business with her again in the future.
Shortly, Silvia is the best
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July 2024 by Martin Lambert
Disappointed with my product since I unboxed a chair that already has defect. I see that the material is made out of poor quality as it is paper thin.
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July 2024 by shashikanth banavase venkatesh
The negligence of Mobilia Pointe-Claire branch delivery staff damaged our ceramic tiles, and two years later, we are still waiting for a resolution. Despite repeated complaints, the store managers lack of response over the past two years regarding the damage to our ceramic tiles is unacceptable. We’re extremely disappointed and expect better service to retain your customers. Please improve your efficiency towards customer satisfaction.
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February 2024 by Rayan Sinno
Worst customer services ever !They mention 3 days after you pay to be able to return something and most of the stuff are back order!I have putted 1k as a deposit! And I can even get it back! WOW ! Mine as well you should put this money to invest in your customer service !As for the customer services the seller there she was really nice other then that NEVER GOING AGAIN TO MOBILIA !!
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January 2024 by Hugues Tingué
You have to be very patient for delivery. No call to advise or follow-up regarding receipt of furniture. We have to call them several times to get information. Very poor customer service, shows no interest in the customer.
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January 2024 by James Belton
Bought this chair that’s tearing in multiple spots 1 month ago and Mobilia says it’s my fault and won’t do anything to replace it. Steer clear, very poor quaility. Stay with Ikea
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January 2024 by German Gold
Great furnitures and staff very nice. Sylvia is very nice
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January 2024 by Felipe Alves
We bought a sofa with them! Amazing sales support! Lina was outstanding! The delivery was very very good! Highly recommend them!Also, they honor the delivery date!Very happy!
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December 2023 by Nancy Fhima
Amazing furniture. The manager Anthony is absolutely a delight.
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November 2023 by Martin Samson
Haya from mobilia point-claire was amazing to deal with and she went above and beyond for me thank you very much Haya,
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November 2023 by Khalid Bra
Very poor or non-existent service, I do not recommend this store, I received a defective sofa, after several calls and several broken promises, I let go, next step small claims.
3 weeks later, the saga continues, no service, no refund...A store to avoid at all costs
