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June 2023 by Max Reim
Ali and Sergei at Dormez Vous on Sherbrooke Street West were simply phenomenal! They were so knowledgeable, professional and patient. My wife and I bought the most comfortable bedding mattresses and system, with pillows, sheets and much more! We are so excited to have the best sleeps of our lives ! Great value and selection !!! Thank you Dormez Vous!!!! Max
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November 2022 by Margaret K
Purchased a mattress at their Pierrefonds location. Advised the sales consultant that I would advise them of a delivery date. He proceeded by setting a temporary date. That date came and we were not moved into our home. Advised the sales consultant that we would call once we were ready to receive the mattress. 2 weeks later I get a call from the warehouse that they were on their way. I advised them I never authorized the delivery for that day. They said it wouldn’t be a problem BUT SHOWED UP ANYWAY. Refused the delivery. A few weeks later, called and set the date. They showed up and charged me $57 for a refused delivery from the last time!! They wouldn’t deliver unless I paid it. I called their customer service 3 times about getting the charge refunded. They said they would follow up with me (3 times)and NEVER DID. It’s not about the $57 but about the principle. Terrible service. Will NEVER ORDER FROM DORMEZ VIUS AGAIN!!
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November 2022 by Margaret “Margie K” Kajfasz
Purchased a mattress at their Pierrefonds location. Advised the sales consultant that I would advise them of a delivery date. He proceeded by setting a temporary date. That date came and we were not moved into our home. Advised the sales consultant that we would call once we were ready to receive the mattress. 2 weeks later I get a call from the warehouse that they were on their way. I advised them I never authorized the delivery for that day. They said it wouldn’t be a problem BUT SHOWED UP ANYWAY. Refused the delivery. A few weeks later, called and set the date. They showed up and charged me $57 for a refused delivery from the last time!! They wouldn’t deliver unless I paid it. I called their customer service 3 times about getting the charge refunded. They said they would follow up with me (3 times)and NEVER DID. It’s not about the $57 but about the principle. Terrible service. Will NEVER ORDER FROM DORMEZ VIUS AGAIN!!
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June 2022 by Patrick Cohen
The Beautyrest Renewal Laguna I bought last month was delivered on the date requested, and the guys were fast & efficient. The mattress is nice & thick & super-comfy. Been sleeping great since!
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June 2022 by Dany Desautels
Excellent customer service and experience... I had to even push my delivery by a long time, and it was no issue! Thank you customer service team, truly helpful and courteous!
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March 2022 by Cynthia Putnam
Customer Service was wonderful while I was trying to order a bedframe. She was helpful and efficient. The delivery guys were quick and efficient. All went very smoothly. Very satisfied.
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March 2022 by fabiana schwager
Great product, terrible delivery system.The mattress we bought is amazing so far. But they use a 3rd party for shipping and they rescheduled my delivery 3 times. Besides that, before delivery it was mentioned it needed a person to receive the product. However, they simply left on my garage door in the middle of snow without warning me that the item has arrived. Once I realized the box was there, packaging was wet.
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January 2022 by Alexandre Scott
Amazing product, was delivered rapidly.
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January 2022 by Meir Weiss/z
Malouf Pillows 2 for one
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January 2022 by Robert Lee
The mattress arrived in a box the size of a Christmas tree box. The box has wheels. My mind got blown. Threw out the mattress, kept the box...Just kidding. The mattress was for my daughter. Is it good? I don't know...she won't let me go near it. I did keep the box...come on...IT HAS WHEELS! And, i'm not letting her get near it.
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January 2022 by Kim Morris
My new bio soy pillows stink of mildew. Even after over 2 weeks of having the home, it is impossible to use them. I will never buy from Dormez-vous again.
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January 2022 by Jessica Amelia
Super fast shipping. We're very happy with the bio soy side sleeper pillows. Extremely comfortable!
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January 2022 by Amy Sin
Amazing service from start to finish and my new bed is so comfortable. 100%satisfied.
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December 2021 by Leona Martin
My mom, who is 93 years young, is quite happy with her “Bloom” mattress. The first night, she wasn’t so sure she has made the right decision but by the next night, she was very pleased. She loves her mattress.Thank you.
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December 2021 by Louise Racine (Thirteen Moons Wellness)
I was looking for a mattress to replace my beloved Sealy and the telephone rep was quickly able to tell me what model was comparable. The ordering process was efficient and pleasant. So much so we actually ended up buying 2 mattresses! Delivery service was also excellent. I would highly recommend Sleep Country.
