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September 2024 by Marie-France Demers
I've been trying to call for 4 days and no answer. It says: we are unable to take your call. Crime, you'll have to move me!
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May 2024 by Simon Letourneau
Excellent service, we really feel the desire to help the customer. Very satisfied with our purchase
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April 2024 by Georgia Thanos
I've had some great customer service over the years and I always find it important to highlight those experiences. I don't like focusing on the bad because it might just be that someone is having a bad day and doesn't know how to deal with it. It happens. Well the opposite happened to me this Wednesday evening when my daughter and I went shopping for a new pillow. Ula took such good care of us, we shared a few laughs, she made us comfortable and was helpful in making our selection. It was indeed more than I thought I would spend on 2 pillows but we have been sleeping like babies! Thanks Ula for your care and attention. There's a reason we are repeat customers at Dormez vous.
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February 2024 by alexa capone
Ula is the best! Super helpful and knowledgeable on not only the mattresses, pillows but also the sheets. Love my new bamboo sheets! Very happy with my entire new sleep set up from Dormez-Vous.
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February 2024 by Karl
Outstanding Service and Expertise!I recently had the pleasure of dealing with Ula at dormez-vous while shopping for a new mattress, and I couldn't be more satisfied with the experience. Ula provided exceptional customer service and demonstrated a deep knowledge of the products available. She patiently guided me through the various mattress options, taking the time to understand my needs and preferences.Her friendly and attentive approach made the entire process enjoyable, and I felt well-informed thanks to her expertise. With her valuable assistance, I was able to select the perfect mattress that suits my requirements. Moreover, Ula ensured that the delivery and setup of the mattress were seamless, going above and beyond to provide after-sales support.Overall, I'm delighted with the service and the quality of the mattress I purchased. I highly recommend Ula to anyone in search of top-notch customer care and product expertise. Thank you, Ula , for your outstanding assistance!
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February 2024 by Melissa
Excellent customer service from Ula! I’m very happy with my Kingstown mattress, feels like I’m sleeping on a cloud!
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February 2024 by Pina Di Dio
Excellent service provided by the sales agent Ula! Thank you !
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February 2024 by Julia Capone
I recently had the pleasure of working with Ula at Dormez Vous, and I was blown away by her attentiveness and genuine care. She went above and beyond to assist me, not just during the purchase, but also with exceptional service after the sale. I work with customers as well and I can say this is key to being an exceptional sales associate.The moment I walked into the store, Ula made me feel like a valued customer. She took the time to understand my specific needs and preferences, ensuring that I found the perfect mattress. Ula's extensive knowledge and guidance made the decision-making process a breeze.What truly impressed me was the commitment to providing exceptional service even after the sale. She followed up with me to make sure I was happy with my purchase and took care of any questions I had.I highly recommend Ula at this Dormez Vous location to anyone in need of a mattress or sleep-related accessories. Her attentiveness, genuine care, and willingness to go the extra mile make her an exceptional sales associate. Thank you, Ula, for making my shopping experience a memorable one!
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December 2023 by Mark Maceluch
I would say Do your research, take your time, visit stores or different stores, and don't feel pressured to buy on the spot. I won't trust this organisation ever again even if they reply to this post as after several calls to HQ to escalate and researching who was the director were ignored, not even a curtosy call back. Our experience was a total and absolute failure after $4k on a bed with raising & folding frame was bought from me for a relative. I bought the 2nd most expensive bed and were to buy also the $5k bed, but I was ghosted by company and could not take advantage of their policy to swap & upgrade bed on the 1st sale. After the sale, we discovered we had issues where the bed would not fold or bend using the mechanical.flexible bed frame, but sales rep ignored us (calls, voice-mail, emails) to the point we tried chasing rep down at store. They were quite sly insistingbed is new and would break in. So we tried calling HQ to request to speak to regional directors several times - also ignored. We sent photos, called, emailed. All fell totally empty. Not what one would expect from seeing TV commercials or being promised a bed swap. They left us flat on our face and ghosted us after the sale, heck we tried all means even using customer support options and chats, emails and calls, all options exhausted short of taking to small claims as relative who i bought this for said to let it go. My gift to my son was spoiled and it didn't work out for us.This was our personal experience, and I hope yours can be happily different.
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October 2023 by Mohammad Sabbar
We bought a mattress here and Amir was so helpful and patient with helping choose the right mattress. Amazing customer Service.
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October 2023 by Susan Cartman
Pierrefonds blvd, poor customer service, i mean friendly enough but not well knowledged on their products. I was left to manage myself with little to no supporr from the employee I bought my pillow from.
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September 2023 by Beverly Mancini
Great customer service!
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July 2023 by Lisa
Awful customer service. Called today to ask information on a mattress that elevates your bed for treating acid reflex as my doctor recommended me to get, call the store, and the gentleman who answered the phone was rude, obnoxious, and talking over me, and not very friendly. I will never give my business to this location because of that . I live in Ile Bizard , but I’ll definitely drive a little further to get good customer service somewhere else. I’m sure this is not the first time he’s had this complaint, considering his attitude..
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April 2023 by Ailyn Guarneros
I was today at the store the old guy didn't even say hi, worst customer service, I was about to buy a 5000 $ matress in cash. He was even checking on me like I was going to steal a matress (lol) ? I just left the store. What a mess !
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November 2022 by Diana Nguyen
Horrible service at the store & even more horrible delivery service! They tell you a time to deliver and dont come at the right time, make me miss it and made me pay 50$ extra to come back. Then I made another appointment, then still, they dont come at the right time. The service is ridiculous! Extremely unprofessional! Never go back there again!
