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May 2024 by alex
Had an appointment today and one of the employees called me yesterday to confirm but gave me the wrong hour. When I called to say I was on my way and might be 5 minutes late the person on the phone told me I missed my appointment and that they wouldn’t be able to take me. When I replied that it was not possible cause I got a call the day before confirming for that specific time, she said that no one had called me. I had the proof that someone from their team had called me and she then said that her colleague made a mistake and gave me the wrong time but it was my fault for having listened and gotten mixed up. I couldn’t believe how rude and unapologetic she was. She even told me it wasn’t their fault if one of their employees made a mistake, even if they had given me the wrong time I should’ve stick to the one in the email and they were not responsible for me getting mixed up by their mistake. You can imagine how frustrated I was after having drove all the way downtown for that appointment and being told that. Her attitude was the worst part, if she had said “sorry we made a mistake, would you like to reschedule?” already the outcome would have been different but instead she just accused me of lying and then blamed me for their error. If you want to book any beauty appointment I suggest you go to the Yves Rocher on St-Hubert, the staff is much nicer and helpful.
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May 2024 by Hinda K
Very courteous service, I always find seasonal products that I like
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May 2024 by ABDERRAHMENE ARFAOUI
Always well received…always well advised ?and well accompanied too and always discounts and promotions
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May 2024 by Chloé Dupont
My favorite store in Eaton Center. We are always well received and informed there. Good value for money for the products.
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May 2024 by sam
Hair removal done with Geneviève for an armpits-half legs-full bikini package! I really recommend this gentle, delicate and meticulous beautician :) Almost no pain throughout the hair removal and she was very effective!
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May 2024 by Youssef Knight
Marjorie is super nice and delivers good service
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April 2024 by amilia amiya
I wanted to thank Marine very much for her warm welcome and good profit, good luck ❤️❤️
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March 2024 by konul rzayeva
Caring team! A big thank you especially to Terasa
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February 2024 by Erika Bouchereau
Extraordinary customer service
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February 2024 by Ange Nguetsop
I strongly advise against this institute,Horrible customer service, worse than a horror movie.And luxury liars.I ordered my products on December 11, in January, they told me that Ups was late on my order and that they were going to reimburse me 10% for the damage caused (something that has never been done until 'here)I contact Ups who in turn tells me that my package is lost and that I must contact Yves Rocher for a full refund.So I contact their customer service who dares to tell me to go complain elsewhere (????).No but seriously ????I know that you have the habit of fooling customers so that they forget their complaint and then you pocket their money unfairly, but hold on, I will not stop until I receive my complete refund.I want my $149.Refund my $149.I'm tired of your shenanigans.
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February 2024 by Lea Renaud
Super welcoming and pleasant team! ?
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January 2024 by Chahine Yakhlef
Very good service from Rafa
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January 2024 by Lise Geslin
Hair removal done at Yves Rocher… Very bad experience and unpleasant beautician.
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October 2023 by Mina Taraghi
Yves Rocher is my favourite brand of cosmetics. Everything is of good quality and affordable. This store is too small and short-staffed most of the times I've visited, but the ones that are there are all very nice and accommodating. Great promotions and sales if you become a member which is free! All in all very nice, but a bigger store with more space would make it much much better!
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October 2023 by r.m.rosemary h
The ladies in the store was kind and sweet and was easy to talk to.I think you should bring back the store to Ontario so that people who love your products can talk to the beauty consultant in person and not online.