-
July 2024 by Mohammad Abd
They were closing at 5 i went there at 4:40 they didn’t let me in and said we are closed we can’t let you in even if told her i need only one swimming pants it will take 2 minutes but she said are you deaf go out She was a white girl with brown/blond hair on Sunday July 21 such a racist and rude staff?
-
July 2024 by mssn316
This staff is very rude and impolite. She answers in a very rude way with yelling tone when you ask question, she shows frustration, and she bangs the perfumes on the table right on your face when you’re right there choosing.
She made me feel uncomfortable and a burden for being a customer shopping in that store. All the other staff were respectful except her. Her attitude is not fit for customer service and no client should experience her rudeness!!
If you don’t like your job then find another one! Don’t transfer your negative depressive energy on other people. It’s not our fault you don’t like your job and your life!
-
June 2024 by Hmz Br
Today June 8, 2024 at 4 p.m. I was at the store I wanted to buy clothes, but unfortunately I canceled because of the way the manager (blonde brown hair) speaks, she really speaks as if she is going to give us clothes for free, I want to tell him that you need to learn how to talk with people and learn customer service, otherwise if you are not comfortable and you are not satisfied in this work you can look for another job
-
April 2024 by Leyla Rain
Opening hours are not updated for Saturday. They don't open at 9am as stated on Google
-
February 2024 by Zaid Vohraa
For shopping and all other accessories best option.
-
January 2024 by Shaelizade Elizabeth
I would give this store 5 because they have really good stuff and hold great sales. December 2023 sales was 75%, and then January 2024 was 80%. What?!! ? Take note, this is not sales on bad products, - high quality products! Tge coat i got from another sale they had, i would have gotten that coat elsewhere for over triple the price. Whenever people feel the coat and ask the price, they are shoucked by the quality. I got almost the whole outfit I'm putting on, in the photos, at Urban Planet, except the leather and the shoes. They always have beautiful things in stock. I have moved from that environment but I will always go shop here because they're cost effective and give you good quality too ♥️♥️
-
January 2024 by Darine Bader
Showed up at 8:30pm and they wouldn’t let us in, saying shop is closed as per manager instructions…. It’s December 22nd… just awesome
-
October 2023 by L m
Today Saturday 23/09/2023 around 5 pm, there was a lady at the cashier who was so rude to me. 2 out of the 5 things I bought had holes in it. Apparently there was a 2 week return policy and I don’t know French. She treated me so horribly, as though I was nothing yet it hurt a lot because I would go back to buy a couple more things but she literally shouted and it was so heartbreaking. Mind you I’m black as well. The racism we get just crazy
-
September 2023 by Enn Vee
Affordable fashion
-
July 2023 by dany binel
The cashier is rude. Bad customer service.
-
June 2023 by Sabrina Galette
I can't stand the fact that there is no basket on wheel. so you can shop better pick more stuff up every time i go shopping there my hands get tired and I'm forced to leave items back because there is no way to carry them. Other Urban Planet has the basked on wheels to make shopping easier Urban planet cote des Neiges needs to get baskets on wheels!
-
June 2023 by Cupcake
WORST PLACE EVER.Employees looks so unhappyEspecially the MANAGER WHO IS NAMED JOHANNA.SERVING ME WITH ATTITUDE AT THE BEGINNING TILL THE ENDHow could this lady be a manager; you guys need to stop hiring people with no experience with customer service.Why bother showing up to work when you’re gonna bring other people down with you. Especially your clients.YOU GUYS ARE GONNA KEEP LOOSING CLIENTS.Ps: The manager in this place needs to be changed. A manager is supposed to make their work environment a place for their young employee to enjoy and focus on services to evolve. SHES AN EXAMPLE OF WHAT NOT TO DO AS A MANAGER.Please change her and hire someone professional and who stand with confidence.
-
June 2023 by Jenesty Alissoutin
Accessible and pleasant place to shop. The prices are attractive. But it sometimes happens that the checkout staff is insufficient at peak times.
-
May 2023 by sara
Bad quality made only for teenagers
-
May 2023 by Sa Id
What are these frankly closed hours at 6 p.m. during the week and 5 p.m. on the weekend? You have to explain to me how this business model works knowing that 90% of people who work can never set foot there... I thought that's it. was only winter hours but apparently no it's all year round ?♂️
