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November 2024 by Sébastien Fischmeister
But what bad service at the pharmacy. They tell you that the pharmacist is going to call you that they have done your form and 25 minutes later nothing... the kind employees point out to him because I am manifesting because clearly I don't have that to do and my fever and aches make me tired after an 8-hour flight from Paris. He doesn't even deign to say anything and continues as if nothing had happened... I was on my own and I wouldn't set foot in this Jean Coutu again, that's for sure!
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October 2024 by cedrik Dupuis
By far the worst pharmacy i have ever been to. The staff is very rude. Even if i call to have them prepare my prescriptions, i usually wait around 45 minutes just to pay for them. The put you on hold for 30 minutes sometimes 40 on the phone... At which i just start hanging up to call again because they most likely forgot i was on the line. I am so happy i changed for pharmaprix on sherbrook street.
Update: i did contact the pharmacy to let them know about the horrible service and the lady i spoke was just defensive and letting me know i wad the problem and that my expectations were too high ??
?????? too bad i cant put 0 stars
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October 2024 by Emily Thorne
The pharmacy staff are extremely unqualified and unprofessional. Due to a mistake my doctor made with my prescription, I was publicly shamed by the pharmacist manager who was clearly overwhelmed and stressed out. She wanted to send me home without anxiety medication which could have been very dangerous. Strangers overheard the whole conversation including my private medical information, because of her volume. When I turned around I saw someone directly behind me, not respecting the privacy distance.
There is a serious problem with the way this pharmacy is run. Zero respect for their patients and their health.
The store subjects us to listening to advertisements as well.
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October 2024 by Justin Francis
Supposed to open at 9am it's 9:20am still can't get inside
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October 2024 by Emilie Fortier
I've been going there for years! But the prescription counter is crap. Seriously.
I take the trouble to call to have my order prepared and no matter what day I call, it's always a 4 hour wait before getting there only to end up having forgotten it and having to wait for a good 30 min to get my medication. When I say that it's not acceptable, the guy tells me with full arrogance: "next time take them in tablets".
Seriously big lack of professionalism and consideration.
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October 2024 by Kevin L
The pharmacy did very little to help me with my autism
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September 2024 by Melissa
I've been going to jean-coutu in Ontario and Aylwin for 18 years!! I always receive good service..
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September 2024 by Benoit Dumouchel
Always well served.
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September 2024 by Hélène P.
First visit to the prescription counter...and last visit! Indifferent and cold staff. The worst is the laboratory cashier (Sylvain) who is incredibly arrogant and who responds without any restraint! It's as if the pharmacy belongs to him! ? Anyway, I refuse to be spoken to like this and to notice that the employees are smirking at each other while watching me wait (more than 20 minutes when there are 9 of them behind the counter). I arrived at this business in a good mood, I left angry. This is not normal. In short, Jean Coutu will probably send an automatic response to my comment and I don't care at all: the damage is done. Isn't their slogan "You can find everything, even a friend"?! Ahahah, yes, really, you can find everything there, even pretentious ones! ?
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September 2024 by Thomas Duf
It's really anxiety-inducing to shop there, I have the impression that at any moment the security guard will climb on my shoulders. I don't have the strength!
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July 2024 by Michel Thibodeau
Very good, courteous personal service
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July 2024 by Fabrizio Rabioly
The two plainclothes security guards are horribly harassing. Every time I go there they follow me with a smirk. I have the impression that they only follow girls because I spoke to other friends about it and they experienced the same thing. I don't know if it's their job that they're doing because I've never stolen and I'm very far from looking like a homeless person. Their attitude scares me and I always avoid going to that place.
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June 2024 by Camille Arsenault
It's systematic, every time I go there the security agents (yes, the ones, because there isn't just one at a time) follow me everywhere in the store, until 'at the checkout. It's frankly very unpleasant and doesn't make you want to come back to shop or even suggest this branch...
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June 2024 by Eric Romano
Very convenient pharmacy. Prices are better than in the city center.
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June 2024 by Annick Rocheleau
Disappointing additional service.
In the fall I was looking for a product because I wasn't sure which one to choose. At the counter the lady points me to the row. I explain to her that I don't know which one to choose, she only replies "well I can't get out of the counter"... So I bought something randomly without really knowing.
Yesterday my bike fell on my foot and I cut myself, it still bled. I was right next to them and my instinct was to go see them to help me.
I was waiting at the counter because there were a number of people there. A lady employee came out of the counter and looked at me with disdain because I had blood on my hand and a lot on my ankle. She then turned around to ask me if I needed help...I asked them if they had anything to help me at least just to stop the blood, I was willing to pay for products. She gave me a plaster, saying it was the biggest one they had, and left. I was looking for something to clean on my own before putting this plaster on but I didn't dare touch anything and nothing easily accessible so I put it on straight away. It was when I headed towards cosmetics that they gave me some pads to help me clean off the biggest one. It’s still special that in a pharmacy and when I was injured it was in the cosmetics section that I felt the most help and compassion.
Ps: Thank you Jean Coutu for your copy and pasted response, I will not respond if you do not even look above at the address of your branch which is associated with the comments!
