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October 2024 by Annette Joseph
The place is cramped, smelly and unpleasant as are the men working there. I bought a goldfish and asked about guarantee. I was told one day only but I must bring the dead fish in with a sample of the water it was in and only if it passed the tests would I get a replacement. Sure enough the fish was dead the next day but I was suspicious and brought in the water from the tank it had come home in. Surprise! They found all kinds of things wrong with their own water and told me everything was wrong with my tank. I have had aquariums for over sixty years and this never happened before. Do not do business with these crooks!
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October 2024 by Tammie Lee
I am very pleased and happy
Very good pet store very welcoming service they help you they are my number 1 per store
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September 2024 by bri jb
I always come to Passion d'animaux, as the quality of service and variety of products never stop impressing me. The staff there are so friendly and really knowledgeable about the information on pets. It helped me out with exactly what I need for my rabbits and of course for any other pets that may take interest in you. They did not hurry through the answers to my questions but also shared some great tips related to the care, grooming, and nutrition of the pets.
From great food quality to toys, accessories grooming services provided it has everything in store. I was really impressed that they actually have all names of specific products you liked, such as "organic treats" or "eco-friendly toys" really proofs that they do care about offering the best for our pets.
we'll be regular customers here. If you want everything under one roof, I highly recommend Passion d'animaux for all your needs concerning your pet!
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September 2024 by Edie Yoeung
Very affordable price! Great advice, thanks to David! Very well maintained fish, very clean fish waters!!
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September 2024 by Sonia
I got so angry seeing the condition of the store, cages and aquariums with filth, also you felt suffocated right when you entered (bad smell). I went there last week and saw paired cockatiels in small cages (LOTS of feathers on bottom of cage, could be a sign of stress/neglect), saw a big fish floating in a depressive state in an aquarium separated by a board from other fish (the space he had was about the length of my hand). I was crying on the way back home. Will be calling the SPCA to hopefully start an investigation ASAP, this is absolutely unacceptable and inhumane.
How dare this/these owners run a shop called “Passion d’animaux”. Read the lower ratings, the owner even has the NERVE to answer and blame the clients. A store run by such HYPOCRITES claiming to take care of animals “SUPER WELL”. These animals are ALL suffering in silence. 4.1/5 stars is a huge lie - SHAME SHAME SHAME SHAME SHAME ON THEM
Update: The MAPAQ has also been informed to investigate.
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July 2024 by Asta
No, just no! Too many birds and fishes in small cages and tanks. Cold customer service. Not a good experience. Asking for information felt like I was bothering the staff who was more interested in advertising his real diamond rings. The respond to this review proves my point. Aucune remise en question.
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July 2024 by LA Rey
Great service for many years, with unbeatable prices
They care for the animals very well. I regularly bring my rabbits here to get their nails trimmed and they do it so effortlessly, they do it quite well and tending with great care for my buns.
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June 2024 by Donald Armstrong
If you are reading the reviews you will be smart to go to another pet store. One that will respect its customers. Thus one will treat you with angry disrespect.
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June 2024 by Donald X
I am very unhappy and disappointed with this store. I have been a customer for almost 4 years. I bought my fish tank there and over the year filters and lots of fish. April 24 purchased 9 fish 6 of one kind 3 of another. The next morning 1 of the 6 was dead the day after 2 more till none were alive by April 28th. On the 29th I went to the store to tell them what had happened and was greeted with you don't clean your tank right you don't know what you are doing. I clean my tank the right way and change the water like I was told and learned. I have had no problems with my fish till this time. The guy was very angry with me and I said I spend a lot of money here, he said he didn't care and he said he didn't need me as a customer anymore. Going forward I am putting out information on not going to this store I am telling everyone about the poor treatment I received. I am looking for ways to campaign about this store.
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May 2024 by Sandra Tirone
Was a great client there for years, but unfortunately they sold me a expensive sick fish who died within a week of purchase, and they refused to give me another fish blaming my water quality, I offered to test it since he was blaming that on the death (we have about 10 other very healthy fish) and also the fish was not eating much, I knew something was wrong within the first day but they said that all sales are final and there is no warranty to go shop somewhere else than… I guess they lost a faithful customer.
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April 2024 by Jayson Lumsden
Great place and very nice people that work there ? very helpful thank you I will be back
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March 2024 by Dagoberto Mancia
Well, it makes me uncomfortable to go to the store.
Every time I go to buy something for my pet, the owner or the employee, I don't know what it is, follows me or watches me. The funny thing is that he doesn't even bother to hide that he's bothering me. I am a regular customer of this place, but lately this behavior has made me very uncomfortable, especially when you are only going to buy the usual things.
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February 2024 by David Tang
Nice shop
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February 2024 by Nicolas Magnien
They know nothing beside fishes. They put different rodents in the same cage and can't answer any questions, the only answer is ' I don't know'... I wonder where the animals come from at that point. They have a baby guinea pig with a rabbit in the same... that type of pet store should be closed
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February 2024 by Nhit Jackson
Wonderful
