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October 2023 by Nathalie Brazeau
Very poor experienceOnline purchase of a bed base. Delivery completed. Instructions and screws are missing so it is impossible to assemble the furniture and ensure that I have indeed received the entire piece of furniture. Since August 28 I have been following up by emails and calls. No return with relevant information. Today is 3.5 weeks later. I read the comments on Google and I see that the after-sales service is disastrous.I am waiting for MUST to contact me to tell me where and how to obtain the missing instructions and screws. I hope I have all my pieces!Disastrous.Update: I heard from MUST. They decided to send a delivery guy with a new bed frame. They installed my bed base which I received with the screws from the new box at no charge. Well done and clean installation.
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August 2023 by A K
crooks.. ordered and paid online but never got the product. wrote 5x to the customer service and obviously never got a result so take heed .. they are not set up to deliver on promises (even as basic as you buy something and then they deliver it because, you know, you paid for it)
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August 2023 by Borys F
Most rude and condescending salesman.Stay away from the cremazie store!
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August 2023 by Radia Boukheroufa
What poor customer service. We bought 4 chairs for our dining room, it is clearly written that we were going to receive the chairs in 7 to 10 working days, I made the order on June 29, it is August 2 and still nothing no news . Tried several times to talk to someone no response. I left two voicemail messages, no return. I just wrote an email (to follow). I sold my old chairs. And I end up with more chairs in my living room, because Must does not fulfill its commitments. I will never order anything from this store. Not trustworthy
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June 2023 by Rachel Labrèche
(Translated by Google) Beautiful space, lots of choices, not necessarily for all wallets, but with their specials we can all enjoy it!(Original)Bel espace, beaucoup de choix, pas forcément pour tout les porte monnaie,mais avec leur spéciaux on peut tous en profiter!
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January 2023 by Melissa Parent
(Translated by Google) Poor service and products.I bought a piece of furniture (which took 4 months to arrive) which did not contain the screws and the instruction guide so it was impossible for me to assemble it. I have no feedback after 3 emails and 3 calls in 2 weeks. I will have to look at my recourse with the consumer protection office.Don't buy there!!(Original)Service et produits médiocres.J’ai acheté un meuble (qui a pris 4 mois à arriver) qui ne contenait pas les vis et le guide d’instruction alors il m’était impossible de l’assembler. Je n’ai aucun retour après 3 courriels et 3 appels en 2 semaines. Je vais devoir regarder mes recours auprès de l’office de protection du consommateurs.N’achetez pas là!!
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January 2023 by Martin Bernier Bélanger
They are an Alibaba furniture distributor, takes 4-5 months to get what you ordered, they market a product they don’t have in stock and place an order in china when they got enough customer order to fill a container. Feels like you can do it on your own for a fraction of their prices.
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January 2023 by Yannick Beaudoin
(Translated by Google) So here is our story, we purchase several items in March 2022, (received April 2022) including a kitchen table that we are sold full wood for the modest sum of $1899 but which is in fact a tackle and I can understand so no worries with this bad PUB so I get the table and just two months later we start to see bubbles on the top of the table so a detachment of the veneer from the table in June we decide to sent photos and emails to Must, back July 2022 we are told that there is no problem and that he will proceed with the exchange of the table, we follow up sporadically for a few months November still nothing arrives but answers are given, in short December is coming and poof now no more news from Julie Deschamps Director of customer services we have sent more than 4 emails to her attention, two to customer service and 3 calls on the voicemail Oddly when a customer is nice and patient the s companies tend to take advantage of the situation and it burns me to the point 6 months later no kitchen table that is adequate not great as a company for the price of the items it sells! in short, we will have to take legal proceedings if nothing is done soon and that would be a great shame!(Original)Donc voilà notre histoire, nous effectuons l'achat de plusieurs items en mars 2022,(reçu avril 2022) dont une table de cuisine qu'on nous vend plein bois pour la modique somme de 1899$ mais qui est en fait est un plaquage et je peut comprendre donc pas de soucis avec cette mauvaise PUB, donc je reçois la table et à peine deux mois plus tard nous commençons à voir des bulles sur le dessus de la table donc un décollement du plaqué de la table en juin nous décidons d'envoyé photos et courriels à Must, retour juillet 2022 on nous dit qu'il n'y a aucun problème et qu'il procédera à l'échange de la table, nous effectuons un suivi sporadique pendant quelques mois Novembre n'arrive toujours rien mais des réponses sont données, bref décembre arrive et pouf maintenant plus aucune nouvelle de Julie Deschamps Directrice services clients nous avons envoyé plus de 4 courriels à son attention, deux au service client et 3 appels sur la boîte vocale Bizarrement lorsqu'un client est gentil et patient les entreprises ont tendance à prendre avantage de la situation et ça me brule au plus au points 6 mois plus tard aucune table de cuisine qui est adéquate pas super comme entreprise pour le prix des items qu'il vende! bref nous devrons prendre de procedure juridique si rien n'est fait sous peut et ce serait super dommage!
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January 2022 by Pierre De Serres
(Translated by Google) Very disappointed. It's been at least 6 messages that I leave for 3 weeks No return call. I blame myself for placing an order and I'm worried(Original)Très décu. Cela fait au moins 6 messages que je laisse depuis 3 semaines Aucun retour d'appel. Je m'en veux d'avoir passé une commande et je suis inquiet
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December 2021 by Nancy Voyer
(Translated by Google) Very quick to sell me a couch but impossible to speak to someone to know the delivery date. I was told about mid-October, I had to call at least 15 times in mid-October to receive a return call - the front desk NEVER answers calls. To be told that the delivery of my couch would be in mid-November the ball of the calls resumes, I wonder how many times I will have to try to contact them, I bet on 30 times, without irony. I am already at 2 tries.(Original)Tres rapide pour me vendre un divan mais impossible de parler a quelqu'un pour connaitre la date de livraison. On m'a parler de la mi-octobre, j'ai du appeler au moins 15 fois a la mi-octobre pour recevoir un retour d'appel - la reception ne répond JAMAIS aux appels. Pour me faire dire que le livraison de mon divan serait a la mi-novembre le bal des appels reprend, je me demande combien de fois je vais devoir essayer de les contacter, je paris sur 30 fois, sans ironie. J'en suis déjà a 2 essaie.
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September 2021 by Simon Salvatore
Lots of really nice furniture and styles. Biggest issue for me is that it was mainly bedroom and dining room sets, but not many desk varieties
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September 2021 by Mario Landreville
Very nice store to shop furniture. Excellent service also. I recommend.
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September 2021 by Bernadine Fontaine
Lovely
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September 2021 by JoAguilar Trim
(Translated by Google) Well appointed store, beautiful things. A little cold atmosphere. Service not great. We were looking for a sofa but not a single person came to offer help, even though the store was not full. Rather old school way where the salespeople are not close.(Original)Magasin bien aménagée, belles choses. Ambiance un peu froide. Service pas top. On cherchait un canapé mais pas une seule personne est venu nous proposer de l'aide, même si le magasin n'était pas plein. Façon de faire plutôt old school ou les vendeurs sont pas proches.
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September 2021 by Rémi B
(Translated by Google) This store doesn't seem to care about its customers, my experience was a disaster from start to finish. I have been waiting for more than 2 weeks to be contacted and the store just seems to ignore my messages. If everything is working well then so much better but know that if you have any problem, the store will not help you(Original)Ce magasin ne semble pas se soucier de ses clients, mon expérience a été une catastrophe du début à la fin. Cela fait plus de 2 semaines que j'attends d'être recontacté et le magasin semble juste ignorer mes messages. Si tout fonctionne bien alors tantmieux mais sachez que si vous avez le moindre problème, le magasin ne vous aidera pas
