-
November 2023 by Charbel Saade
worse bank ever. Bad management, long wait times. A disaster
-
September 2023 by Yasemin Tuncer
Troy has been amazing. He answered all of my questions and found swift solutions to problems that have been dragging for a while. I wish all of my banking encounters went this smoothly. Vote for Troy :D
-
July 2023 by serge francais
Amazing service . The best bank i ve been at by far
-
June 2023 by Hannah Billings
Teller put my birthdate in wrong during an ID update and I lost access to all my accounts. 4 hours later I’m still not fully able to access my accounts. While I was waiting I saw another teller count out the wrong amount of cash for a different client. ????
-
June 2023 by Tristan VANDER HAM
The agency is supposed to closed at 5PM, but it's not possible to call it even before that
-
April 2023 by F Bar
No replies. No feedback. Don’t open a bank account there
-
March 2023 by Mamadou Barry
Worst bank ever. I went to open an account with an appointment. I came early and waited for 1 hour just later to be told the person who was supposed to help me is busy and no one else is available.
-
January 2023 by Tarek Danish
On February 17, 2022 I had a meeting set up with Ms. Christelle Ndzie at HSBC branch office situated on 2313 St. Catherine West, Suite 121 in Montreal… to open an Advance account.After completing the formalities and signing the necessary documentation I was told by Ms. Ndzie that, should my account be kept in good standing for the next Six month a Welcome Bonus of $200 will be credited to my account. And I did keep my account in good standing.On December 7, 2022 I went to the Sherbrooke branch, for some banking business, since the branch on St. Catherine had already closed during the summer.There I raised with the teller the problem of a non credited welcome bonus. The teller consulted with her boss and told me after checking, that while checking his computer was locked!!! and that they would get back to me in a couple of days. Which they never did!Bad service, poor communication, complaints escalation a joke.
-
December 2022 by Ritika
Complete and utter incompetence. Gives a bad name to HSBC internationally. It's no surprise they couldn't last in Canada with their appalling service and lack of accountability.
-
September 2022 by David Indiana Aaron
If you want to build wealth develop a relationship with one of Canada's main banks. Like the Royal Bank. HSBC is managed by computer systems and you might as well just deal online with a form because the branches have no authority to make any decision.
-
July 2022 by daniel Besset
very bad service you call ,?somebody com back toafter un week with no response
-
July 2022 by M Falankuk
Unfortunately the branch is run by a bunch of incompetent, probably the recruitment of the employees is done in the street, rather to find professional and well trained people. I have been bombarded with letters for s doc that have s deadline for which the deadline in itself was not expired, now there is a complaint and I will bombard them till they will not provide an apology and s compensation for the distressed unecessary caused....
-
March 2022 by Christie Wei
The customer service were chatting when there was a long line of customers waiting in front of the desk. And the customer service did not know how to proceed a request of collecting a written cheque prepared and left THERE by a manager...maybe they even need to train how to store their documents.
-
January 2022 by Lucas Caccia
I ordered a new MasterCard and set this bank as my “default” bank. Went in person to validate a bunch of information. It took them too long to submit my info to Mastercard so my card arrived late. Several emails went unanswered when I tried to fix the issue. Leaving 2 stars because the guy at the counter was nice.
-
November 2021 by Negareh Parvarandeh
I would give 0 star if it was possible! Had in person qnd phone call appointments with A. She even didn't have enough information to know what kinds of benefits has been mentioned in their website, and for the phone call she didn't call me and when I called her she said she had another appointment and didn't respond to me anymore!Don't even bother to go there!
