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October 2024 by Maryem Ladhari
PLEASE NOTE if you plan to offer a gift card I strongly advise against it!
Explanation: I received a gift card for my party, I purchased an item and I had less than half the original value left. So I go to this store to buy shoes, when it's time to pay, it's impossible to read the gift card or see the scale. I am asked to go to the concierge desk on the ground floor. The lady tries again to do nothing! There is a bug in the system and she is unable to read the gift card TO SEE THE SCALE. The manager gets involved and coldly tells me that the only solution is to call customer service on the phone because she can't do anything for me!
The saga continues: I call customer service for the first time, the lady on the phone cannot help me and gives me another number and tells me to call this number instead, I call the other number, the same thing they tell me said the card is impossible to read and I am given AGAIN another number to check with them. I swear it's not a joke!! In short, they kept carrying me from one department to another all day long without ANYONE being able to help me... This is incapable, especially of a brand that frankly wants to be a "luxury service". pitiful!!!!
CONCLUSION: do your loved ones and friends a favor and DO NOT BUY a gift card from this store!!!!
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October 2024 by Amyr Labidi
Luxurious and prestigious place to buy luxury brands
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October 2024 by Zein El Bawab
Shout out Jessica!!! Genuinely went above and beyond!
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October 2024 by Classy
Like this store, if you want to splurge!
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October 2024 by Irina Silkina
My best place to spend my money!?
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October 2024 by Martin Rohrer
As others have already mentioned: if you don't come here to shop for the most expensive designer clothes, there is no service! Male salespeople at the men's fashion level in particular should receive training. Only the lady at the Hugo Boss department gave me advice and greeted me. Everyone else just looks at you with their ass. Many customers today can no longer see their money directly on their clothing. I've been to Mont Royal before, I don't exactly hike up and down there in designer clothes. I thought I'd take a look at the selection. The goods are good. The salespeople would all have to be replaced or urgently trained. Maybe a visit to Saks fifth avenue will help them. The sellers can sell there even if you are not standing there in a designer outfit.
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October 2024 by Alexandre Vezina
I am extremely satisfied with my experience at Louis Vuitton. We proceeded to fill a bottle of perfume. A big thank you to Marie-Hélène, our representative. She is friendly, very professional and attentive to my needs.
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October 2024 by Kyle Bernardo
This store seems to be always empty...and a little sad, compared to the one in Toronto which is well stocked. Still, I like the fact that there are never people in this Holt's.
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September 2024 by DrMachboobie
It's very easy to get carried away amidst all of the luxury this store has to offer. Louis Vuitton, Hermes, Prada, and Burberry all under one roof.
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September 2024 by Maria I
Great ambiance!
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August 2024 by Cardiac Myxoma
Beautiful store, but the staff is god-awful. I'm from Toronto and go to the Holt's downtown very often, they're wonderful. Always cheerful, always happy to help and answer questions. It's not the case at this location. Most staff I've spoken to are rude and condescending, they treat you as if you are scum coming to their kiosk. I was told not to touch the bags at the Gucci store on the main floor. I was also repeatedly ignored at the Hermes beauty counter in the basement and had to kick up a fuss to get a staff member's attention (she was busy chatting with a coworker). Overall, very disappointed in this location. Would certainly not recommend it and will absolutely not be visiting. Given the amount of money I spend at Holt's, I expect better.
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August 2024 by Youcef Bousseksou
Very nice location and world brand stores. I liked the service offered by the Tiffany jewelry store
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August 2024 by Roham Jazini
I love the atmosphere and the fact that they have the newest designs
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August 2024 by Ali F
Heaven for fragrance enthusiasts and lovers .
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August 2024 by Anastasia Girbu
Aurelie at the Dior store was amazing! She presented so many fun facts about the brand. Being positive and smiley created a great experience.