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October 2024 by Justine Morlane
An incredible shopping experience at Gucci, largely thanks to Maely! She was absolutely great, very professional and above all very smiling throughout my visit!
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October 2024 by Kristie moreau
The service I received was not great. I was told that valet parking would be available but the manager on site told me that they didn’t have any valet passes left when she found out I was returning something.
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August 2024 by Younes Larhrib
First visit and certainly not the last! Perfect experience, special mention to Maely who is very helpful and who accompanied me from start to finish 💯
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July 2024 by S G
Dear Gucci at Holt Renfrew in Montreal,
I am writing to express my sincere appreciation for your outstanding service. As a returning customer, I have always been impressed by the quality and reliability that your brand consistently delivers.
Recently, I purchased a bag, and once again, it’s beautiful and perfectly meets my needs. I absolutely love it!
The customer service experience I had while purchasing the product was exemplary. Your team was incredibly helpful, knowledgeable, and patient, ensuring that I found the exact bag and color I needed for my evening event. It’s clear that Gucci values its customers and strives to provide the best possible experience.
I wanted to take a moment to let you know how much I appreciated your customer service, especially given that I was shopping quickly with limited time. It’s clear that your team is passionate about what they do, and it certainly shows in the patience and efficiency demonstrated in helping me find the exact clutch bag I was interested in.
Thank you kindly,
SG
Ottawa ON
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July 2024 by Anousith Somsanith
WORST experience in this Gucci , bought a hat in this store , but logo stitching has come off a little so I came to repair it, they told me to bring it and they’ll do the necessary.
Almost two MONTHS gone and nothing has been done the hat was still at the store and they gave me the same hat pretending giving me a brand new one with a little defect …
Very very bad store
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July 2024 by Dava Soeun
First experience at Gucci and not the last and what can I say about the saleswoman Caishi Wow 😊
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June 2024 by Ferjeni Mefteh
An incredible experience from start to finish.
The saleswoman present by the name of Maëly offered me an absolutely impeccable service.
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June 2024 by johnny klavdianos
Ordered online asked for a signature to be sure to get it in hand bought a article at 500 and more the worst service ever suposed to be delivered and no sign of it
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June 2024 by Etienne Giller
Impeccable service and the shop is magnificent!
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June 2024 by Maxime Chanite
Welcoming and very professional staff, I recommend.
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June 2024 by etienne recordeau
Great experience! Very beautiful and pleasant store, I recommend!
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June 2024 by justin bonnet
Warm welcome with a team available for the slightest request! THANKS !
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June 2024 by Alexandre Delvaux
Very nice store visited during my stay in Montreal! I recommend
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June 2024 by Many Aljunid
DO NOT SHOP THERE, BUY ONLINE!! I can’t be the only person getting bad service every time I go. 4 different visits and 4 horrible experience. Most dehumanizing experience with old lady on first floor that treated me like disposable human and making weirdest sales pitch, I was happy to buy fendi for my wife. Bought gucci heels for my wife on second floor from pushy girl that wanted a sale and when i came back to exchange size i get yelled at by chinese manager who showed no respect and accused my wife of wearing them when it was purchased in exact condition I brought them back. She called my wife a liar indirectly That was the most upsetting experience ever!!! No service at all when I went to shop for my shoes, the guy is hanging out with his colleagues laughing. No luxury service through and through. When I got to Toronto yorkdale, I get treated with respect. This has to be why gucci is dying brand
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May 2024 by aj par
The advisor showed no interest to offer any service when I was shopping for a tie for my husband on Saturday.. as soon as I decided to buy he suddenly got interested to offer service… ridiculous
