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October 2024 by Christèle Jeannot
Kayla at the front was lovely, super helpful. I had a bit of confusion with the booking of my storage space and she took it on herself to address these issues & follow up internally with the necessary peoples in order to find a sound resolution. I was a bit stressed and might’ve been a bit short but she handled it like a champ. She helped me get everything I needed, followed up with me to confirm the updates had been completed.
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October 2024 by Jonathan Probonas
I've been a long-time client at Montreal Mini Storage, and I can't say enough about how fantastic the staff has been over the years. They are always incredibly helpful, going above and beyond to make sure everything runs smoothly.
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October 2024 by Rafael Soares
Very simple to rent and storage. Special thanks to Keyla for the great service.
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October 2024 by BEN SALAH Karim
No one at the counter terrible, I parked on July 15, in the parking lot in front, I stayed in the car with my daughter and my wife went to ask for a storage rate, for the year, 2 people in it 30 second interval asked me to move my car... I said I was asking for a fare... I finally received a $102 ticket on October 21 for parking disrupting traffic...
I did well not to take a box from them especially since the price is excessive...
To flee
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October 2024 by C.Y.R Marin
Excellent service from Barthélemy and Kayla, fast and efficient ?
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October 2024 by Matthias Balint
Kayla provided an immaculate onboarding experience - extremely informative and beyond helpful! Wildly patient with all of our questions and concerns! We are grateful!!!
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October 2024 by Thomas Dupuis
Kayla super helpful. I was a little late and she helped me unload and was knowledgeable!
THANKS!
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October 2024 by Guillaume GODIN
Very satisfied with Kayla's help and responsiveness in getting me out of a delicate situation, thank you!
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October 2024 by John Wilson
Fast friendly service. Kayla helped get me what I needed.
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October 2024 by J. Turgeon
Very warm, attentive welcome with all the useful and available information.
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October 2024 by Gabriel Duprate
Thank you Kayla for exceptional customer service
I recommend to everyone!!
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October 2024 by Rdo Rdo
I have been a client for several years and I can tell you that the overall service has been bad. I had arguments with very rude people on the phone and as in person. There are those who just want to close early and will snap at you and throw you out, those who think they are law enforcement. And those who think they own the place. I had a very young man tell me that he was and expert in operations because he worked at a cellphone company call centre. You can imagine how wrong he was. There are also the late fees. Today you get one day of grace after the day payment is due. That was not the case before and if you passed even for a minute the date doing online payment you would get a late fee of 15$. Today you will get a late fee of 40$ if you are late for a minute. It is abusive but there is no law that protects the consumer from those fees for the moment. People will speak over you, will not listen, will be rude and will not explain things. And they hate removing those late fees and will be rude about it. You also have to pay an additional monthly insurance fee if your home insurance those not cover you things storage elsewhere from your home. Finally you will pay a lot for a small space. So, you need to be sure that what you are stocking is worth that money. Sad part is that their prices are still one of the lowest. The installation are not all 24 hours but they are clean. And i cannot lie, there have been good representatives over time as well that have offer a good service and are really there to help but they are rare.
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October 2024 by Donovan Thorimbert
This is a good place for the price. It works.
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October 2024 by Framita Tanoh
Very nice experience and service. ala customer
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October 2024 by Ladie Kathleen Lagardere
The storage was always available and the front desk clerk was really nice, resourceful and always available to answer any questions (during business hours).
