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May 2024 by Melissa Mattei
crate and barrel does not value its customers. I have had multiple interactions with customer service since Christmas for several different issues and all have been terrible. I have spent hours on the phone and wasted even more time over emails and chats. I am still waiting for response for certain issues but i give up. they do not care. I will no longer purchase from them due to their incredibly slow and appalling customer service.
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March 2024 by Daniele weller
I reached out over 5 times to reschedule a furniture pickup and no one has ever gotten back to me.
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March 2024 by Marie-Anne Nonyme
I went to pick up a package and the warehouse team was awesome! Very friendly, helpful, smiling and helpful. To the owners: take care of it!Only negative point: the pick-up times displayed on the sign in front of the building are not good. It is best to rely on the times posted on Google or to call before stopping by.
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February 2024 by Ben Rob
Beautiful products, average service.
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February 2024 by Annie Beaudoin
I received an item of excellent quality and very good customer service for on-time delivery. Satisfied!
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December 2023 by eesa sandani
Terrible experience! Got defective products twice! Returned both and still haven’t received our money back!! Thinking of going to my bank and open a complaint!
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March 2023 by Allan Bassi
No in-store shopping. Mislabeled.
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March 2023 by Ken Greenaway
Closed, no store, not existant
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March 2023 by Anwesha Bhattacharjee
The worst customer service! The Montreal store has closed down and I had to order online. When I ordered, the estimated delivery date was between July 26 - 29.The day I ordered, the status changed to Preparing for Shipping.Over the next week it stayed in that status and then the delivery timeline get getting delayed - Aug 3, Aug 5.I needed the items by July 29, so I reached out to Customer service to cancel the order. Three agents and 2 days later, no one can tell me if the order can be cancelled. They don't know when they will know. The first agent tells me 1 hour, the second says end of day, the third says - I don't know.I'm not ordering from C&B until they re-open another store. Sad, but no one has the time for incompetent Customer service,
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March 2023 by Salpi Bechlian
Horrible service. Ordered a sleeper sofa in May. Scheduled delivery June. Every beginning of the month I receive an email stating the item is delayed. Now we are for mid to end of August.As a retailer, they should be able to be upfront and transparent with their clients.It is not only getting the orders, then playing games.In our experience Pottery Barn or West Elm and transparent. They tell their clients exactly when the orders will be available.Make sure Crate and Barrell are not taking you for a ride.
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March 2022 by Amélie Forget
Contrary to what is advertised, this is not a warehouse open to the public for purchases. Several of us stumbled upon a closed door. A lot of time wasted for nothing.
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March 2022 by Andrew
High quality products that last a lifetime.
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March 2022 by Navpreet Singh Gill
Useless website
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March 2021 by hebert daniel
Great - not a place of purchase.Really just a warehouse
