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February 2024 by Toronto Student
Very disappointed by my recent shopping experience at Club Monaco online. The items they sell are overpriced at full price, but there are often 30-50% off and they refuse to offer any price adjustments.Not only that, but the whole online shopping experience is also very unpleasant. I would place orders and it takes forever for them to ship, and then part of my order is cancelled because the items I ordered are out of stock. I also received the wrong items or items in the wrong size.When I write to customer service, sometimes they understand my request, but at other times the replies I receive are totally unrelated to my request, as if a chat bot had answered instead.I will no longer be shopping at Club Monaco. For the prices they charge, they should be more professional, offer impeccable customer service, their stocks should be accurate and the items they ship should accurately reflect the orders placed by their customers.
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February 2024 by Juliana Herrera
Purchased a $470 CAD cashmere sweater and in four weeks the same sweater cost $200 CAD. Went to the store and asked the store manager Dino for a price adjustment considering the significant drop. Dino first agreed to adjust the price and quickly changed his mind when I didn’t have a receipt. I had already told him I didn’t have the receipt. He refused to look up the receipt in the system saying it would take too long. Then stating that four weeks was too long (even though I was within the return policy). Dino compared the price change to fluctuating gas prices and told me to live and learn. When I called the customer service line they said the store manager has the authority to make the price change given I was within the return policy. Horrible customer service. Losing a customer over $200 is senseless. Spend your money on a brand that stands up for quality and customer service. Not a place that fluctuates prices week by week and doesn’t take care of their consumer.
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January 2024 by Louma khatib
Very bad experience I made an order two weeks ago no confirmation email no news nothing I have to call them hundreds times to get any information about the shipment no news they are lost first and last time ever order from them. They are unprofessional and it’s a very disappointed experience from brand like club monaco.
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January 2024 by Marie-Lyne Brissette
The girls who work in this store are not always up to par and it's getting worse and worse. I stopped going there.
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November 2023 by issou
The men's section in the basement looks good with a great variety of merchandise. The quality of the fabrics is great. There's also a little coffee shop inside. Unfortunately, there are more sales online than in-store so online shopping trumps in-person shopping.
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October 2023 by France X
Spent 1300$ only to find out the website is 30% off in October. The manager refused to price adjust, with a nasty attitude. I will be returning my purchase and have placed a formal complaint about this. Terrible customer service at this store. Shame on you.
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June 2023 by E A
Horrid company , inexistant customer service very cunning
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March 2023 by Anïa T
Great store, very classical clothes, a bit expensive
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January 2023 by Victoria M
The first time I’ve ordered online, will also be my LAST time! No plans on setting foot in any of their stores!I can’t believe how little professionalism and care they show towards their customers. I’m so disappointed!Out of 6 items that I’ve ordered, only two arrived. Five days later of my order arriving, they notified me via email saying the rest of my order will NOT be delivered to me due to website issues.Never was there a mention of a reimbursement nor a reimbursement on my credit card bill… Yet!My order was shipped to another address than the one I provided. They’ve typed the wrong postal code and it was sent elsewhere.While many of my items will clearly not be sent to me and I was super excited about those items, Club Monaco never offered to send them once their website works or any care to make a customer happy instead of unhappy!Why should I care about your store when you don’t care about me as a customer.Off I go to your competitors!
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January 2023 by Luay Bader
30-40 business days to get a refund. Ridiculous.
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November 2022 by faten abboud
Very fancy store, great and very helpful saleswomen. BUT, the two female managers have an attitude towards the saleswomen in front of customers which I find very unprofessional and rude, and made me wonder if I would shop in the store again because such attitude doesn’t make anyone comfortable shopping around
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October 2022 by mei xie
Very very bad experience: my friend gave me a pair of trousers he bought at this store, and since it was too small, I took it and asked for a size change. Their manager (a 40 ys old lady) said that you have to exchange it on the same day. Since we couldn't find a suitable one, we asked if we could exchange it for a gift card, she said, no, it will be invalid if you don't use it today. So I have to buy something i don't need so much .Very illogical and rude solution. Something wrong with her logical sense.
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September 2022 by 田玉成
I’ll never come back again!!! I found a small hole in the pants I bought a few days ago in this store. I thought it’s because the thread is loose and very easy for them to fix. So I went back to exchange. The store manager hinted that I made the hole myself. It’s completely unacceptable. I have never worn this pants. What would make me get a hole in it and spend time to get back to change it?! Prepare to be humiliated if you buy something here.
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August 2022 by Phil
This store is amazing and really nice and helpful staff.
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July 2022 by galit shimoni amran
Its not fashion, its styleBest place to buy end to drink coffee
