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October 2024 by Hans Zingg
This is the best car repair in Montreal! Raffi, the owner, is always there and you can trust him 200%! He gives you a very reasonable price and his team does an excellent job! He is always friendly and welcoming you. He never does anything unnecessary or overpriced. He always finds the best possible and affordable solution for you while doing the best possible excellent job! Always ready to help. There is no other like him!
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October 2024 by Buzz Off
Here’s my nightmare experience at Raffi Garage:
I brought my car in to Centre Auto Raffi Service, 7333 Harley Avenue H4B 1L5 on Oct. 8 to replace the bumper because it had a small dent in it. The moment I started the car as I was leaving after the repair, it sounded unusually loud. I should’ve gone back right away but I continued on because I had much to do and thought that maybe I’d just forgotten what it sounded like, not having driven it for a few days while it was in the shop. I had the car washed, brought it home and didn’t drive it for a week. I started up the car a week later and realized that it was definitely loud - not normal. I went back to Raffi‘s. He came outside and told me to start the car. He pointed to a part of the car near the front and said “It’s the catalytic converter. I’ll jack it up and show you.” When it was up he pointed to a hole in what he called the ‘catalytic converter’(I later found out that it wasn’t). It was perfectly fine when I brought it in and there suddenly being a hole when I left led me to believe that someone there likely tampered with it. As well, I had told them when I brought in the car that I wanted to sell it and asked if they were interested in buying it. So It’s also possible that they did something in order to offer a lowball price. When I told him that it didn’t seem plausible that it would suddenly have a hole in it, there wasn’t even a gradual increase in noise, just a new noise as soon as it left their garage, Raffi asked in a sarcastic tone “OK, so how do you think it happened?” I started to say “Could somebody here have tampered with it in order to have me come back and do an expensive repair?”. I never got to finish my sentence though because he started yelling very loudly and aggressively that he was insulted and that I should just get out. He kept shouting “How dare you…” etc…. At this point, someone else who works at the garage said “I was there when you left and I didn’t hear anything”. He wasn’t standing anywhere near the car when I drove off and in any case he was clearly lying because a few minutes later, he came up with “I heard that noise when you came in”. Those contradictory statements alone show that he was lying.
UPSHOT: I brought my car to another mechanic as well as to the dealership and they told me that my catalytic converter is fine, that it's the flex pipe that had a hole in it. This is a much less expensive fix. I asked how likely it is for this to happen suddenly and I was told that it would NOT happen suddenly, at least not organically. So Raffi's employee lied to me, first about not hearing the noise when I left, and then supposedly hearing the noise when I first came in, and Raffi lied to me when he told me I needed a much more expensive part and repair job which were absolutely unnecessary. To top things off, he also loudly berated me. The worst part is that two experts told me that this wouldn’t have happened suddenly, at least not unless it was ‘man-made’. Now I can’t sell my car until I pay for this new problem to be fixed.
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October 2024 by audrey c.
Here's my nightmare experience at Raffi Garage: I brought my car in on Oct. 8 to have the bumper replaced and the moment I started the car when I was leaving after the repair, it sounded unusually loud. I should've gone back right away but I continued on because I had lots to do and I told myself that maybe I'd just forgotten what it sounded like, not having driven it for a few days while it was in the shop. I had the car washed, brought it home and didn't drive it for a week. I started up the car today(a week later)and realized that it's definitely loud - not normal. I went back to Raffi's & he came outside and told me to start the car. The moment I started the car to let him hear for himself, he pointed to a part of the car near the front and said "it's the catalytic converter. Come inside. I'll jack it up and show you." When it was jacked up he pointed to a hole in what he called the 'catalytic converter'. It was perfectly fine when I brought it in and there suddenly being a hole in it when I left led me to believe that someone there tampered with it. As well, I had told them when I brought in the car that I wanted to sell it and asked if they were interested in buying it. So It's also possible that they did something in order to offer a lowball price. When I told him that it didn't seem plausible that it happened that way, that it would suddenly have a hole in it, and I didn't understand why there wasn't even a gradual increase in noise, just a new noise only when it came out of their garage, Raffi asked in a sarcastic tone "OK, so how do you think it happened?" I replied "it's possible that somebody here tampered with it in order to have me come back and do an expensive repair". I never got to finish my sentence though because he started yelling very loudly and aggressively about how insulted he was and that I should just get out and he just kept on and on, "How dare you..." etc.... At this point, someone else who works there said "I was there when you left and I didn't hear anything." First of all he wasn't standing near the car when I drove off and in any case he was clearly lying because 10 minutes later, he comes up with "I heard that noise when you came in - it was already like that!" Those contradictory statements alone show that he, for one, was lying. Everyone I've told about this agrees that things don't add up. In the meantime I'm bringing the car to be evaluated. I'm getting ready for an expensive move across the country and was trying to get the car into good shape to sell in order to raise some money. They've certainly ruined that for me. UPDATE: I brought my car to the dealership and they told me that my catalytic converter is fine, that it's the flex pipe that had a hole in it. This is a much less expensive fix. They even took a photo for me which I have. I asked their mechanics how likely it is for this to happen suddenly and they said it would NOT happen suddenly. The upshot is that Raffi's employee lied to me, first about not hearing the noise when I left, and then about hearing the noise when I first came in(implying that it was an existing problem - guess he couldn't make up his mind!), Raffi told me I needed a much more expensive part and repair job which were absolutely unnecessary, and the worst part is that two experts told me that this wouldn't have happened suddenly, at least not unless it was 'man-made'. Now on top of the stress and expense of a cross-country move, I have additional stress and expense from having brought my car to the wrong people. I filed a complaint with the Office de la Protection du Consommateur and I'm looking into what other recourse I have.
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October 2024 by Nissim Ezra
Great service, very nice stuff, good prices
Visited for flat tire within 30 minutes I was out.
Definitely my future garage
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September 2024 by Kevin Dowd
A good group for repairs and service. George is a real gem.
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July 2024 by Patrick Gillespie
Fantastic service they repaired my back bumper and did a great job.
Thank you !
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June 2024 by Yi Le Chen
My first car accident in Canada fixed by Raffi
With high quality of service
George is super honest and seems very popular around the neighborhood
I will give the five star and recommend the place if you meet problem with your car
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June 2024 by Gary Camlot
This place is the best. I've been bringing my cars here for 15 years.
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May 2024 by Amine Chouaib
Super good service and good price, thanks Raffy and Justin.
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April 2024 by Stephanie Renaud
Rafi listens to your problem.
Trusted.
The prices are really lower than elsewhere.
I recommend it 100%.
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March 2024 by selvan perumal
I have no words one thing and I can tell you very honest . Almost you cannot find this ..and quality of work body shop and mechanic .
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January 2024 by Derek Kas
Amazing! George is the best
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January 2024 by Ruslan Z
great place, their reputation is well earned. Friendly and reliable.
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January 2024 by Liam Delaney-Sheppard
Knowledgable, good honest service.
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January 2024 by ricky friedlander
First time there. Will return 100%. Honest. WonderfulExperience.