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July 2024 by Stephen Sigouin
The good life until I wanted to make it more Bell, result... no more good life!
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July 2024 by Jamie Legault
Bell is the worst company to deal with. I was a customer about 10 years ago and they always had mistakes on the bills. Always overcharging. When I called to get the issues resolved they said to pay the bill and they would issue a credit. This when on for 3 months and NEVER GOT CREDITED THE OVER CHARGE. At that point I stopped paying since they owed me 3 months of service. Bell decided to cut my service and send me to recovery. I never paid since this was a Bell mistake. All this caused me to have bad credit. Fast forward to today. Now im receiving letters with offers on top of about 4 visits a year from Bell representative trying to get me back as a customer. Today I tried to give back all the letters and the rep was like no im not taking that back and seemed annoyed with me . I slammed the door in his face with my middle finger in his face. What ever you do stay away from Bell !!
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July 2024 by jab kal
my worst experience is ending soon, I promise to block Bell Canada and all its subsidiaries and keep them away from me, my family and close friends. I wish I didn't give them this star, they don't deserve it
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July 2024 by Pedram E
Disappointing and Frustrating Experience with Bell Canada
I recently had an extremely disappointing and frustrating experience with Bell Canada. From inconsistent pricing, excessive hold times, missed installation appointments, and unprofessional customer service, my experience has left me deeply unsatisfied. Below is a detailed account of the events.
Saturday, June 29th, 4 PM:
I called Bell Canada to inquire about a new internet service for my apartment in North York. I spoke with an associate named Mark, who explained a few options to me, including a $60 plan for 50MBPS internet. I told him I would be shopping around and he politely asked me to call back when I was ready. However, I expected a warmer closing to the call.
Sunday, June 30th:
Having decided to go with the offer provided by Mark, I called Bell Canada again. This time, an associate named Joe (or Jack) assisted me. The call was incredibly frustrating. I was placed on hold for long periods, and it took Joe an entire hour to offer me the same service for $75. When I mentioned Mark's $60 offer, Joe eventually matched it after another 30 minutes of long holds. He then confirmed that a technician would install the internet on Tuesday, July 2nd.
Tuesday, July 2nd:
No one showed up to install the internet.
Wednesday, July 3rd:
At around 11 AM, I tried to resolve the issue via Bell's automated chat box and got connected to a live agent named Stephen. After repeatedly providing my information, Stephen still couldn’t find any trace of my order. The chat then disconnected, and upon reconnecting, I discovered that Stephen had concluded the chat and deleted our chat history, claiming I had not responded. This was shocking and unprofessional.
Later that day, I contacted Customer Loyalty and spoke with Maria, who was sympathetic and helpful. Unfortunately, she couldn’t find any record of my previous order either. Maria placed a new order for me, but now the earliest installation appointment is Friday, July 5th, instead of the initially promised Tuesday. Additionally, Bell's system didn’t accept my driver’s license for the credit check due to an expiry date in November 2024. This required me to call another number to validate my license, despite being a current Bell customer with existing services. This entire process took another hour and was highly inconvenient.
Overall Experience:
I am deeply unhappy and disappointed with Bell Canada’s service. I had to make multiple calls, spend several hours, and face numerous inconveniences for a basic service request. The young and inexperienced sales associates lacked proper customer service skills. The call center management failed to handle their staff effectively. The fact that my order was lost without a trace and conversations could be deleted by staff to avoid accountability is unacceptable for such a large company.
This experience has left me very unsatisfied, and I will be sharing my feedback with my friends, family, and network. I hope Bell Canada takes serious actions to address and correct these issues.
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July 2024 by Jenn T.
I haven't used Bell in decades, but I now have to deal with them because of my job. I called them for a simple request regarding our commercial landlines; it took over an hour and 5 transfers to speak to 6 different employees. The issue is still not resolved and frankly, I doubt that it will be. From the bottom of my heart, I would like to tell all Bell management and staff: you're the worst. Congratulations.
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July 2024 by Steve Toth
DO NOT MAKE THE MISTAKE OF SIGNING UP FOR BELL INTERNET SERVICES.
Their billing and communication infrastructures are shamefully inadequate for such a large service provider. My rating of 1 star = actual rating of 0 stars
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May 2024 by Eric Bellemarebrossard
Victim of fraud, I am asking for help to acquire a new phone, a new line, they do nothing. Plus, they hang up on you when you mention fraud. [david]. company like cell si.does nothing.be careful I just want to move forward and move on.plus your company is calling me for procedures with virgin.when I call you can do nothing...there is a problem crave.
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April 2024 by Seri Komb
Garbage service and garbage connection. I can't believe i decided to switch to them. Every month i lose connection for 2 days. What a load of trash.
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February 2024 by Samantha M.
If I could give 0 stars I would. We decided to switch from bell to videotron because of a great promo deal offered to us by a rep on the phone. Promo deal: 2 boxes (1 for each tv) cable+internet + 10 channels of our choice for 89$+TX. Installation day comes tech shows up with 1 box and says that if we want another box it's an extra 8$ a month. Called customer service, they would not honor the contract. The girl on the phone said what we got as a deal was way too much and that there was nothing she could do. Long story short. When we go to pick out 10 channels it says there's an extra cost. We called customer service again. (6times in total that day) Asking them what is going on? They then say that on the contract on their end there are no extra channels in our contract even though we have the proof in email and that they were not going to honor the original deal and that if we wanted the 10 channels we would have to pay 115$ instead of the original deal of 89$. All in all 0 stars. Do not recommend, they lied about the contract, we spoke to 6 different reps and decided to cancel after 6 hours. We will never ever choose bell.
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February 2024 by X Svet
Please put a padlock on the bell internet box, which is located in the basement in the parking.Bell employees lock it with a regular latch, which is easily opened by scammers who turn off our Internet at night. And leave it unlocked
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February 2024 by Cindy Catudal
Tenez vous loins de cette compagnie de voleurs et ne pensez surtout pas faire une bonne affaire avec eux . Leur laissez prendre des prepaiements dans votre compte c'est de leur laisser la porte grande ouverte pour venir vous voler. Ca nous a couté 700 $ pour comprendre cela malheureusement ...
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February 2024 by opuss888
Des beaux employés irrespectueux et voyous qui viennent te poser en douce des équipements disgracieux dans ta cour quand t’es pas là et qui ne respectent pas leur parole. Une compagnie de malfaisants.allez ailleurs elle se comporte en monopole
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December 2023 by Mara Hermione Pierre
Si je pouvais moins qu’ une étoile je l’aurais fait les personnels sont très limités la seule chose qu’ils sachent faire c’est te transférer ou te faire attendre les pannes avec bell c’est une fois par semaine.
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October 2023 by 08 MS3
Just switched from Rogers to Bell to try and save some money. I save $5 a month in the end after the sales rep said I would save $30 a month. Bell internet is garbage I have no reception around my house, Rogers is by FAR the better service provider, DO NOT SWITCH FROM ROGERS TO BELL you will be disappointed!
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October 2023 by ali abdallah
I've been struggling for one month to fix my bill and phone number. Bell is a disaster they just rob your money. Best solution to take you to the Small Claims Court. Worst customer service ever. I can't imagine how this company function. They just made you loose your time and money.
