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August 2024 by mmm Max
I am a polite guy. Called for a quote, 20 mins in, the agent became hostile, he put me on hold without notice, eventually just hanging up on me. Never called back.
I called another broker immediately, no problem, very nice, got a quote.
Aviva called back for follow up, I said I had a bad experience so far but that I would give them a chance to earn my business and compete with a better price. The agent seemed to be struggling with the system, spent around 45 mins, gave me a good quote. I said I wanted to file a complaint about previous agent.
Manager calls me back, he apologizes claiming that the reason I was hung up on, was technical and the agent was new. (15mins)
I call back, putting my trust in them. I spent 1 hour 15 minutes on the phone the be quoted an extra whopping $120 a month! %60 more than the original quote! They said they had no record of that particular quote but all other communications yes.
How unprofessional, shady and a waste of time.
I took my money elsewhere and am a happy customer, with a thankful agent, at a good company. Not Aviva.
No I won't be emailing you, you already got a chance and blew it.
It appears your request to make things right, through emailing, are just more reasons Not To Chose Aviva anyways.
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August 2024 by Eva Plaud
Ils résilient mon assurance par recommandé sans même m’avoir contacté au préalable et seulement pour un seul paiement non effectué en 4 ans à cause d’une carte bancaire bloquée (suite à un piratage de ma carte et donc contre mon gré). De plus, quand j’ai voulu tenter de résoudre la situation personne ne répond au téléphone.
Service déplorable
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July 2024 by Stephanie T
From a customer service standpoint, it's pretty terrible. I decided to go with another company for my auto and home insurance, but the agents are not knowledgable at all and don't seem to understand what they're even saying. All they're doing is reading from a script. Plus, when it came to my tenant insurance quote, asking me if my apartment has a backwater valve and what type of wiring my apartment has is really bizarre. No other company has ever asked me these questions before, and without those answers they weren't able to move forward with my quote. For those reasons alone I would not recommend this company.
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May 2024 by marc bolduc
The worst service i have ever seen in my life, i wait 45min on the phone to complete my insurance. The girl on the phone comeback to me saying their mail box is full amd they cant continu with me. I try to ask her if there is a work around to keep going since i took time on the job. She just hang up the phone. I understand why this business has 2stars review
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May 2024 by Kyla Towle
UPDATE:
We emailed the below noted email address, and 1 week later we had still not heard back. I sent a second email and finally got a response.
Our experience with AVIVA has been unsatisfactory since the onset. Following a basement flood in late July 2023, it has been nine months and our case remains unresolved.
Initially, AVIVA subcontracted emergency remediation services to First-on-Site. However, the initial team's oversight led to incomplete removal of damaged areas, necessitating a second team to address the oversight. Mold had already developed by then, requiring further removal of drywall and structure, prompting us to terminate First on Site's services.
Communication with our adjustor, Peter Busamante, was challenging, with inconsistent responses and difficulty in reaching him. Despite repeated attempts over eight months, there was minimal progress until a new adjustor was requested.
AVIVA took several months to send an assessor to inspect the damage and damaged personal contents. This resulted in us living with mold in the basement while they conducted their assessment.
Although our insurance policy and initial communications were all in English, effective communication was hindered. When the flood happened, we had been living in the home for 2.5 months. I had just moved to Quebec and was not bilingual yet. I requested the assessor to speak English, so that I could effectively communicate and answer his questions. AVIVA assured me this would happen. The assessor who arrived and I couldn't effectively communicate, leaving me unable to address his questions. He had brought his wife along, who kindly attempted to translate. However, her involvement was unconventional, as she was neither employed by AVIVA nor the assessor...
While a new adjustor has improved responsiveness, as of nearly May 2024, our settlement with AVIVA remains pending.
In light of these experiences, we cannot recommend AVIVA to others.
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May 2024 by Marty Martin
Long delays, poor service. We do not feel supported by Aviva. We had a flood last summer and we are still dealing with the logistics. It’s been a nightmare. I do not recommend Aviva. Avoid this company.
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May 2024 by Kev'n Medz
Horrible customer service & that is if you are able to reach them without having to wait multiple hours (2h+) on the phone. Initially had a good price when I was a new customer to insure my 2012 Audi S4, but here we are a year later, wanting to change my 2012 S4 for a 2018 Audi A4, & my premium goes from 1458$ to 3600$ annually for an A4.
When questioned about the huge price difference, the insurance broker tells me that I don't benefit from the new customer promotion & that premium goes up because of the price difference between the two cars. Note that I didn't do any claims throughout the year and have a clean driving record.
In other words, very disappointing customer service & inflated premium prices for existing customers.
Not recommended .
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March 2024 by Jean-François Dubeau
Worst customers service ever! No follow up,you need to dig yourself in order to get some information about your case. Worst low ball offering and very condescending. Avoid them and go seek some real insurers that care for their customers.
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February 2024 by Philip Cresswell
I tried to contact you Aviva, several letters, several emails, several calls. Hours wasted and still no response. They will sell a policy at a reasonable price, but be careful, the service stops there.Update - January 27, Aviva's response is that they offer to contact them by email, although I had already sent several emails and they did not respond. What a scam!!!
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January 2024 by J A S M I N
To be avoided as much as possible.
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December 2023 by Nicolas Marcotte
It's lucky that they have good prices because it's a real hassle to do business with them.4 emails, 3 calls (over an hour), the documents must be forwarded in such a way to this generic email, not to the email of the guy you are talking to (can't forward?!?).I don't blame the customer service agents who seem to be trying their hardest. Seems like the system they use is super slow and sensitive.Good luck!
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December 2023 by Dave Pearson
Very friendly and knowledgeable customer service person !
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November 2023 by CLAUDE GAUVREAU
Online submissions are easy and well put together. Good experience with the site and with the staff.
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November 2023 by G K B
Unreliable and outdated insurance company. They just randomly cancel you without any notification. They say they sent a letter. Next time send it on a dinosaur.
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September 2023 by Stéphane Beaudoin
Very good and the very courteous agent well advised thank you to the whole aviva Canada team
