-
August 2024 by Marie-france Laberge
I'm not someone who often posts Google reviews, in fact I even think it's the first time but I just couldn't not do it this time because it's such a lack of judgment!
I went to this hardware store in order to have 4 duplicate keys made for the doors of my chalet for my children.
A person named Danielle, if I remember correctly (but I'm not sure), took care of me to get my keys (I don't know if it's the owner or a manager but seemed to be in charge)
This woman therefore had the BRILLIANT idea at the same time to give “a little 101” course with MY KEYS to her new employee on how to make duplicate keys with the machine
In addition to the fact that it was extremely long because she explained everything to him little by little (to put it in context, just making a key almost took 8 minutes and I had 4 to do but the worst part is that regularly told him "oops, watch out, you're going too far, oops that's not like that, you went straight etc." to the point where at one point I had to tell him if it would be possible to train him. used with a key other than mine since they are keys to a chalet located 1h30 from here,
But Result: none of the keys worked and we had to force a window in the chalet to gain entry!!!!! To be honest, I have never seen such bad customer service judgment as this! See that we make our customer wait too long to get their keys because we want to train someone and at the risk that the customer ends up with keys that don't work!!
The logic would be to practice it with your own key it seems to me!!!!
-
July 2024 by Lydia Lemieux
the painting manager lacks class, does not take care of his customers
-
November 2023 by Paul Plante
Small store but with lots of products
-
March 2023 by Jean-Claude Tremblay
Nice little hardware for everyday work
-
February 2023 by Maxime Girard
I love this RONA. There is always someone to help you and they know their stuff.
-
February 2023 by Nicole Nantel
Beautiful place, very welcoming and excellent service. A Rona like no other.
-
February 2023 by Réjean Gaudette
Excellent service. The owner knows his products well. He suggested a new product to repair the toilet instead of a stem with float that was discontinued.
-
February 2023 by Wanda Brousseau
Always well served!
-
February 2023 by Sylvain lLeclerc Naud
Always well served!
-
February 2022 by Sandra Mercier
I love going to the ironworks because the service really meets my expectations
-
February 2022 by Jacinthe Vincent
We always have exceptional service.
-
February 2022 by Mo_ Ri
My Best !When you don't know the name of a part, they are champions at understanding what you needPlus it looks like they know their inventory by heart
-
February 2022 by Nancy Tourville
Good service
-
February 2022 by Roch Sarrazin
Very good service and wonderful price quality
-
February 2022 by Denise Charbonneau
Very good service, the staff is attentive and the delivery time is fantastic. Delivery, very polite and they paid attention to everyoneVery very good service thank you very much.
