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November 2023 by Shahriar Hossain
They have some amazing watches always on sale.
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November 2023 by Yogesh Gowda
I used to visit this store and it was good.Last weekend i found staff were rude and arrogant. I was asked to price match it and she is not ready to do and started telling that its outlet and they cannot do it. The same lady did price match week ago and i asked her why did you price last week and why not now. She said every week fossil changes the policy and she failed to show where is the revised policy. What a pathetic staff that store has it. @fossil canada need to look into this issue seriously.
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September 2023 by 潘紫瑄
The return policy stated on the official website doesn't seem to be applicable at this particular store.The lady at the store with vehemently decline to exchange my purchase and raised her voice at me when I presented the return and exchange policy from Fossil's official webpage.
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April 2023 by Ahmed ben amor
Was a bad experience today , I was going to buy a watch for my wife and I cancelled all the transaction because of the manager over there , he made me waited for a long time, he told me wait there till I finish he thinks I work at his father house behavior less then 0 , I m really writing this and feeling so bad I don't feel it's enough I may call the owner or fossil it self
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January 2023 by Alexandra Corcuera
I went to the store to change the battery of my fossil watch. The person who did the battery exchange broke my watch and the only thing they offered me was a 50% discount IF I wanted to buy a new one. They didn't offer to replace my watch (for which I've already paid full price) nor to exchange the broken part at the store's expense.Extremely bad service. Do not suggest to go to this store
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November 2022 by alisson lafortune
I totally love the deals they have in this store. However, the service has become terrible! I am an avid Fossil watch consumer, I have a great collection. I went for an exchange today (18/10/2022) and the employees knew less about their products than I did. They couldn't help choose a men's watch with a 42mm case since I had already purchased a 45mm one that was too big for my teen. They told me to go through the watches and compare them! Then the other employee rudely came up to me and told me that she cannot do an exchange for a purchase made online. I told her that I have done it multiple times and she said not in this store you can't. I asked her to verify with her supervisor since I had done it multiple times in this very store and that it says so in their return policy. She called to verify and was told what to do. I am quite disappointed since I really enjoyed going to this store in the past and the service was excellent.
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August 2022 by N
I recommend going into fossil, don’t place orders online. I called fossil online about an issue with an order…they sent my money back thankfully. I called all over to find this watch surprisingly the outlets had what I needed. They were beyond helpful and kept it till I got there. Today I went and a nice man helped me. Honestly he made the hassle worth it. Thank you I will be coming back for more watches.
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August 2022 by Fadi Al-Hanna
Worst service ever there is only 2 people working that seem slower than turtles, been in the store for the past 30 minutes no one has even approached me asking if I need anything even though I was planing to buy watches. They’ve lost a customer. Apart from that the guy jumped to the people that came in after me and totally ignored me. I really hope the manger get to see this. You need better employees
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May 2022 by Mishu Chow
Everything is great except for one lady, not sure manager or not ( Mimi as employees informed) , very agitated and frustrated. After buying third, we were looking for fourth and she said we needed to hurry up for other people and would break the watch we were looking. 3rd time here buying 4-5 watches BUT LAST TIME. Still had more to buy and few bags but will go elsewhere...
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February 2022 by Fotini EvanEmmanuel
Wonderful, professional customer service. Mr. Allan has exceptional knowledge of the merchandise and took his time with us and kindly answered all of our questions. It is refreshing to enter a retail store that has not forgotten the traditional marketing adage that the customer is always right. Thank you Mr. Allan for your desication to your trade!
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February 2022 by Elmy Trieu
On a Saturday morning, I decided to pay a visit with my best friend to the Premium Outlets in Mirabel to check out the deals and to shop at our favourite stores. My friend decided she wanted to go to Fossil. It was both our first time visiting this location. We were greeted by the amazing Alex. He was so welcoming, helpful and hilarious. He was able to walk us through the features of different watches and suggest which style would suit us best. Both of us purchased more than we anticipated. The greeting and service was impeccable. Sweet and knowledgeable staff. Special shoutout to the manager Allan. He surprised and delighted us with a bonus watch box. They also had the watch engraving station so I was able to personalize my watches and engrave my name too! So so cool! If you are looking for a friendly service for accessories and great deals? I highly suggest visiting this location and ask for Alex or Allan! Thank you for everything!
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February 2022 by Valeska J.
Wooow !! The service is AMAZING ! Allen the manager is awesome and really kind and a good problem solver ! Justin has a really good customer service and beautiful blue eyes. Alex is a great listener and really knows his products ! I went in after trying to solve a problem with my julianna . I called the customer service , however I was not pleased with the solution. After going in the store on Saturday , the problem was solved in LESS then 15 minutes !! I’m so happy and satisfied ! I definitely recommend this store ????
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February 2022 by sheik imam
Really had a bad experience,staff’s got very little knowledge of the stuff they are selling.Hope i was never there and wasted my money on something i was lured into… should have done my research rather than trusting a stranger at a store.Pros:1)They have got a good collection2) cheaper compared to online
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February 2021 by Rajasekhara Reddy
Good collections of men’s and women’s watches along with wallets and bags at discounted prices.
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February 2021 by M S
Quality begs at compatible pices, you pay for the quality .It’s not first time I go there ,However, if you Recive any promo by email you can’t apply it at the outlet , unfortunately this is wasn’t clear for me until I drove there I get informed from the agent .Recommended
