L'entrepôt RONA Mascouche is a large store with a really big gardening section. It can be on the higher price point versus the competition, but it is a Quebec company and considered the best in the area. The store is often busy, even packed with people. The staff are frequently described as dedicated, helpful, kind, attentive, smiling, super nice, and professional, offering great customer service. Employees take the time to explain options for projects, are always ready to help and answer questions, and provide service like in the old days. Management has also shown interest in customers and speed in resolving issues, such as handling repairs for damages. However, some contractors note the store neglects their needs, with a shortage of popular patio materials right in the high season. This leads to frustration, with feedback that it is impossible to understand anything about it, and that while the personnel are very nice, they have problems linked to inventory.
Great customer service by Mr.Daniel in the tools and wrenches department, an employee who takes the time to explain the options for your projects, a very kind employee and always ready to help you and answer your questions, Bravo
October 2024
The employees chat among themselves. Are not in their department. Don't care about customers
September 2024
Always have everything in inventory and parking space with your 26 foot trailer
