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February 2024 by Jessica Renaud
Where to start... I went to the Longueuil store on January 2nd. I really liked a model of coat, but it was not available in my size. The saleswoman kindly offered to order it online. She was very courteous, taking all my information for delivery to my home and processing payment to my credit card.On January 7, I received a promo code, which prompted me to place a new order on their site. I noticed that the coat I ordered in store had a deeper discount. So I decided to order a second coat and return the first one upon receipt. The second order was delivered quickly, three days later. That's when I realized I still hadn't received the first coat.When I called the store to follow up, the salesperson informed me that she could not help me with online orders and directed me to customer service. After contacting them, the person on the phone asked for an order number, but the invoice did not have one. It was then that I realized that I had no proof of my order in store.After waiting for some time, the customer service lady gave me a case number and advised me to go to the store to get a refund. She assured that the saleswoman would understand the situation with this file number.My husband decided to go to the store for me. When he arrived, he found that it was not the same saleswoman who had processed the initial order. He tried to explain the situation, but the saleswoman immediately became angry and accused him of theft. My husband asked him to check the file and even check the surveillance cameras if there was any doubt. The saleswoman, still irritated, disappeared to the back of the store. She came back after a while to simply say she was going to refund without providing any explanation or apology for mistreating my husband by falsely accusing him.Having worked in customer service for over 20 years, I am appalled by the treatment of my husband. You should never treat a customer this way without proof. This saleswoman deserves to be fired. Although I appreciate Reitmans products, I will never return to the Longueuil store. The lesson is to never order anything in store without asking for proof, whether it's a paper document, a coupon or an email.
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January 2024 by Geneviève Turcotte
I had the pleasure of being accompanied by Marianne. She is efficient, honest and helpful. She gave me good advice and even though it was Boxing Day, she kindly agreed to iron my shirt for my party.
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December 2023 by Jade Laroche Conte
Ma mère et moi sommes allé vendredi dernier (le black Friday) nous étions encore habillé avec nos vêtements de travail (nous travaillons dehors sur un chantier) tous au long des magasins les vendeurs/vendeuse n’était pas accueillante seulement les employés du Reitmans nous on servis de manière approprié et chaleureuse je vous remercie beaucoup de votre aide et gentillesse!
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November 2023 by LOU Phil
For online returns, it is very unpleasant to be served by one of the salespeople in their sixties. It makes us feel guilty for buying online... a few times.
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March 2023 by LOUPhil Desro
For online returns, it is very unpleasant to be served by one of the salespeople in their sixties. It makes us feel guilty for buying online... a few times.
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March 2023 by lou desro
(Translated by Google) For online returns, it is very unpleasant to be served by one of the saleswomen in their sixties. She makes us feel guilty for having bought on the internet… a few times.(Original)Pour les retours en ligne, c’est très désagréable d’être servi par l’une des vendeuses dans la soixantaine. Elle nous fait sentir coupable d’avoir acheté sur internet… a quelques reprises.
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December 2022 by J O
Not enough pants for tall women. I go there and dislike it because I get either a weird look or arrogance from one of the salespersons I just don't recall her name. I am losing a lot weight so I go often to fill my closet for work attire. Probably the salesperson finds it odd that I go a lot not sure. However the store is super clean and there is a lot of choices and sizes.
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November 2022 by Jannie Lemieux
(Translated by Google) Very bad service from the assistant Julie! She is grossophobic and arrogant with this clientele..(Original)Très mauvais service de la part de l’assistante Julie! Elle est grossophobe et arrogante avec ça clientèle..
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October 2022 by Sylvie Drapeau
(Translated by Google) Very good employee service(Original)Très bon service des employés
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September 2022 by Karine De Sève-Noël
(Translated by Google) Great welcome, great service. Émilie and Julie advised me with professionalism and kindness. Rarely had such good service. See you soon !!(Original)Super accueil, super service. Émilie et Julie m'ont conseillé avec professionnalisme et gentillesse. Rarement eu un aussi bon service. On se revoit bientôt !!
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June 2022 by Johanne Palange
Helpful sales woman. Neat clean store. One caveat: this particular outlet, being smaller, does not carry pants for tall women.
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June 2022 by Johanne Audette
(Translated by Google) The sellers more than nice! A pleasure to return(Original)Les vendeuses plus que gentilles! Un plaisir d y retourner
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April 2022 by Claudie Gosselin
(Translated by Google) Arriving in the shop the person was alone I had a great welcome by informing me of the promotions. I chose clothes the person in question Julie came to see me dropped them off in the cabin and my shopping experience was really warm, no stress filled with good advice. Julie knows the collections very well. Thank you again for this great experience. At the checkout the young girl was on her own. I left the store with a nice wardrobe and waiting for pants to be delivered to me. I 100% recommend this store. Tidy clean and good choice of music ???? choice(Original)Arriver dans la boutique la personne était seule j'ai eue un super accueil en m'informant des promotions . J'ai choisi des vêtements la personne en question Julie est venue me voir les a déposé dans la cabine et mon expérience de magasinage fut vraiment chaleureuse pas de stresse rempli de bon conseil . Julie connait très bien les collections . Merci encore pour cette belle expérience .A la caisse la jeune fille était a son affaire a ça place . Je suis sortie du magasin avec une belle garde robe et en attente d'un pantalon livré chez moi . Je vous suggère a 100% cette boutique . Bien rangé propre et bon choix de musique ???? choix
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December 2020 by Julie Villiard
(Translated by Google) Some sizes were missing, but I was offered to order and deliver to my home.Very good service!(Original)Il manquait quelques grandeurs, mais on m'a offert de les commander et de livrer chez moi.Très bon service!
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November 2020 by Yvonne
Great seller and good quality items
