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“Called customer service August 5th, to order 500MB Fiber at my new place. They took all my details over the phone. They sent a router by Purolator, arrived in 2 days. August 11th got a text and email with an install date of Aug 13th before noon. Bell technician came at 10:30am and within an hour I was up and running. All this during busy season and at a great price.
A week later I was not getting the speed as advertised. Contacted tech support and the agent made me reconnect all cable and plugs, move my PC closer to the router and put me on the faster frequency. Fixed my issue in 10 minutes. All with very little wait times and friendly agents. Over 2 months now I am satisfied with the speed and service.
Pro tip 1: Fill in all the time slots for install availability, you will get quicker service.
Pro tip 2: Make sure you have access to the cable/telecom room/panel in your building. Use ref code KG154, we each get $25 off. Greatly appreciate it.”
“So, I switched my internet/tv services to Bell internet last month. Beside getting me an amazing deal, Agent Trinh from the downtown office, took the time to explain to me the benefits that came with my new plan. She also made sure my services with my old plan were cancelled so I wouldn't be paying for 2 internet/tv connections. My Bell services are working fine and I'm enyoing working from home at a lower cost! Many thanks from a happy customer :) ?”
“Very nice experience, I came in the middle of the day I found the store closed, but when I returned in the afternoon, I encountered outstanding behavior, problem solving and elegance.Courage”
“Very good service. We were served by Ali. Smiling, attentive to needs, patient and very proactive during configuration, registration, tests, explanations. We were very satisfied to be served by him. It even made me want to work there. THANKS”
“Please put a padlock on the bell internet box, which is located in the basement in the parking.Bell employees lock it with a regular latch, which is easily opened by scammers who turn off our Internet at night. And leave it unlocked”
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“Fatima was very kind, these explanations were clear.
His motivation was essential, we found our packages to be fair value.
Fatima deserves our thanks for her kindness and patience, which is why we will come back.”