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October 2024 by Stefanos Samonas
I always go to the Swarovski store in Carrefour Laval for my jewellery needs.
All the times I’ve been there, I’ve been treated great, and all the staff had been amazing!!
I strongly recommend this location for your gifts,
and also for there great service.True diamonds all around!!
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August 2024 by Sylvie Barbier
I had the misfortune of being served by Angie, she shouldn't be in the store
She looks mad, she doesn't smile, she looks like a bull
However, the products sold are very beautiful
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June 2024 by Desmond Yu
Amazing service adds so much value to the merchandise and personal experience. We spent an hour getting what we really wanted with the help of the sales lady.
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April 2024 by fatima kassab
Amazing service from this sales girl Mahnoor, she is truly a gem! I’m always served from her and always would like to be served from her, I highly appreciate her help and i will be sending all my friends to her!! She is the most sweetest and kind human ever thank you so much?
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March 2024 by Madelyne Coyne
I've been going to Swarovski for years, and never in my life have I been treated with such disrespect. My boyfriend and I went to the Laval location after being referred there from the Pointe-Claire location to do a product repair, as they were the only store in the greater Montreal area with the item available. The woman was giving my boyfriend a hard time about not having the box and the fact that we had an item to be exchanged due to the default. Even though the associate at Pointe-Claire never said it needed the original box, most stores don't ask for that type of thing. I tried to explain the situation, and she essentially treated us like we were lying. My boyfriend showed her the receipts and we even showed her how the bracelet was broken, but she just kept shoving it in my face saying it's not broken. Again my boyfriend showed her the receipt online, and finally, she just snapped at us to just take the new bracelet and that she can't be bothered to process the transaction. I was confused, and I also didn't want to take the bracelet without proof of purchase so when I asked about a receipt she said she's not giving us one, to take the bracelet and not to exchange it ever again. I left in disbelief. Without actually saying it, the woman clearly thought we were lying or something, but we had all the proof. I'm just baffled that someone that awful is allowed to work in customer service, let alone in such a nice establishment. The woman that served us was blonde with glasses and working at around 5pm this evening (19/03/24).
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March 2024 by Chloé Tardif
La bague que mon copain m’a offerte pour nos 2 ans vaux pas le prix qu’elle est… le bijoux terni, il déteint alors que c’est supposer être de l’or blanc, même les petites pierres précieuses sont tombée. Je retourne alors au magasin avec ma bague ont me dit que c’est ma faute « que je lave mes mains avec la dites bague » que si je veux réparer ma bague j’aurais des frais engendrer, selon moi vendre des bijoux à des prix aussi élever pour qu’au final la qualité soit vraiment médiocre, je préfère de loin pandora pour la qualité au moins eux je ternis pas .
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March 2024 by fiza Batool
I was just there and all the employees seemed very nice. A young lady Maria was very helpful and patient very happy with my experience will be coming back .
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February 2024 by Mylene Claveau
Service excellant ma beaucoup aidé à faire mon choix
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November 2023 by Krystina C
I am a regular customer who loves the brand, but today I had very poor service from the employee Maria, no hello or even a smile (very cold). She closes the jewelry drawer in front of me without even giving me time to finish looking, doesn't even apologize and leaves to go to another customer. Too bad, she lost an important sale, I had to buy from a competitor.
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November 2023 by Natalia Pineros Torres
The employees are very unprofessional. They follow you everywhere in the store and signal to each other to keep an eye on the customers. Always someone behind is watching us. I would even say that they manage to discriminate.
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November 2023 by Mikael Carbonneau
Très mauvais service à la clientèle, on me dit que tout ce qu'ils veulent c'est qu'on soit satisfait , résultat aucun échange aucun remboursement et aucun crédit pour un bijou défectueux qu'on nous accuse d'avoir saboté! On propose de" réparer" mais le bijou tombe avec une énorme faiblesse par la suite !Vraiment déçu , première et dernière fois que j'achète!
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November 2023 by Audrey B.
My mother bought a bracelet in Italy and the magnet did not close properly. She went to a high-end jewelry store in Rosemère (selling jewelry for over $20,000, so competent and who knows what she's saying) where Swarovskis are also sold in half of the store. The owner told her that the bracelet had to have an adjustment so that it closed better and that my mother could leave it with her to send to Laval at a cost or she could go to Laval herself to avoid the hassle. costs. So we went to the Laval crossroads and as we entered, the saleswoman was already looking us up and down with condescension. She also spoke badly to the customers just before us. My mother explains the problem to her and she replies that she can't do anything, that the owner of the big jewelry store lied to us and is not right, but that she, a saleswoman for probably less than a year, is right and knows everything. In short, she didn't want to do anything. Dissatisfied, we left and told her that we were going to go elsewhere to have it repaired, to which she replied; Well that’s it, go somewhere else, it doesn’t matter, don’t come back here. My mother turned around, went back to her and asked her name. The saleswoman replied: I wouldn't give it to you, get out of the store straight away, I'll order you to get out, 3 times. I know the owner responds to comments and will see the message, so even if we don't have her name, know that she worked on Friday June 9, 2023 around 6:30 p.m., you will be able to find out her name after a short meeting team where a sanction is required for speaking like that to customers!! Knowing that we were not violent, had no discriminatory or inappropriate comments, only dissatisfaction due to the poor service provided, the only person who should be out of the store is HER! In short, if you want to shop at Swaroski, prefer Place Rosemère at the crossroads for better service, better skills and more class from the salespeople.
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November 2023 by guerah amina
Worst service and warranty on jewelry
I bought a necklace for $600 and it broke by itself
No repair possible, the warranty is only on the stones…
The scam of the century
never again Swarovski.
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November 2023 by Queeny Jbeili
The staff lack enthusiasm, they were in no way helpful to me during my visit. Completely disappointed with the service.
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November 2023 by Jem S
Worst service ever
